Some people can't promote from sent items

We have one user that's getting an error trying to promote from sent items:

"An error occurred while trying to promote the e-mail. Try again."

Now, I've read enough threads to know that it can't / shouldn't be done.
Problem is, everyone else can promote from their sent items, including me.

I haven't gotten into checking his Outlook settings, Office 2003 updates, or
Windows XP updates, but I wanted to get a 'heads-up' from the general
populace before I really go deep into this. :)

frappe33
Thu Feb 03 12:45:23 CST 2005

CRM is not supposed to be able to promote from sent items folder. In
some cases it is able to do so, but design wise, it is functioning
correctly to not be able to promote. I suggest forwarding the mail to
self, and promote from inbox to add item into CRM.

onayamspaydavid_mcguire
Thu Feb 03 12:59:01 CST 2005

I know that they can't promote from Sent Items but I have a double-whammy of
"Hey, he can do it, why can't I?" and pushback on CRM adoption. :(

"frappe33@gmail.com" wrote:

> CRM is not supposed to be able to promote from sent items folder. In
> some cases it is able to do so, but design wise, it is functioning
> correctly to not be able to promote. I suggest forwarding the mail to
> self, and promote from inbox to add item into CRM.
>
>

Razorback
Thu Feb 03 13:19:02 CST 2005

My company is the same...except the split is approximately 50/50.

I wish we knew why some can and others can't.

Cheers!
Mike

"Dave McGuire" wrote:

> I know that they can't promote from Sent Items but I have a double-whammy of
> "Hey, he can do it, why can't I?" and pushback on CRM adoption. :(
>
> "frappe33@gmail.com" wrote:
>
> > CRM is not supposed to be able to promote from sent items folder. In
> > some cases it is able to do so, but design wise, it is functioning
> > correctly to not be able to promote. I suggest forwarding the mail to
> > self, and promote from inbox to add item into CRM.
> >
> >

gill
Thu Feb 03 15:03:03 CST 2005

It is all emails that this person / people cannot promote?

I have a problem at promoting any emails when the sender's name in the From
column appears as an email address rather than the display name, i.e. I can
promote an email from Gill, or Gill Jones but I cannot promote an email from
gill@domain.com

I have had no problems promoting from any folder (sent, inbox or one of my
myriad of other folders) when the From is a name.

"Razorback" wrote:

> My company is the same...except the split is approximately 50/50.
>
> I wish we knew why some can and others can't.
>
> Cheers!
> Mike
>
> "Dave McGuire" wrote:
>
> > I know that they can't promote from Sent Items but I have a double-whammy of
> > "Hey, he can do it, why can't I?" and pushback on CRM adoption. :(
> >
> > "frappe33@gmail.com" wrote:
> >
> > > CRM is not supposed to be able to promote from sent items folder. In
> > > some cases it is able to do so, but design wise, it is functioning
> > > correctly to not be able to promote. I suggest forwarding the mail to
> > > self, and promote from inbox to add item into CRM.
> > >
> > >

onayamspaydavid_mcguire
Fri Feb 04 08:19:01 CST 2005

I thought the same thing. He can promote inbound no problem. Testing on my
machine works fine no matter how the email is sent: internet address,
contact, whatever.

"Gill" wrote:

> It is all emails that this person / people cannot promote?
>
> I have a problem at promoting any emails when the sender's name in the From
> column appears as an email address rather than the display name, i.e. I can
> promote an email from Gill, or Gill Jones but I cannot promote an email from
> gill@domain.com
>
> I have had no problems promoting from any folder (sent, inbox or one of my
> myriad of other folders) when the From is a name.
>
> "Razorback" wrote:
>
> > My company is the same...except the split is approximately 50/50.
> >
> > I wish we knew why some can and others can't.
> >
> > Cheers!
> > Mike
> >
> > "Dave McGuire" wrote:
> >
> > > I know that they can't promote from Sent Items but I have a double-whammy of
> > > "Hey, he can do it, why can't I?" and pushback on CRM adoption. :(
> > >
> > > "frappe33@gmail.com" wrote:
> > >
> > > > CRM is not supposed to be able to promote from sent items folder. In
> > > > some cases it is able to do so, but design wise, it is functioning
> > > > correctly to not be able to promote. I suggest forwarding the mail to
> > > > self, and promote from inbox to add item into CRM.
> > > >
> > > >

Dav
Wed Mar 16 08:27:01 CST 2005

Has anyone come across a solution for this issue?

I also have a number of client machines which don't promote from sent items
(moving a 'sent item' to a different folder also makes no difference) while
some do.

I realise that perhaps this is not a supported function, butthe fact that it
sometimes works points to there being some workable reason.

Any help much appreciated!

Dav

"Dave McGuire" wrote:

> I thought the same thing. He can promote inbound no problem. Testing on my
> machine works fine no matter how the email is sent: internet address,
> contact, whatever.
>
> "Gill" wrote:
>
> > It is all emails that this person / people cannot promote?
> >
> > I have a problem at promoting any emails when the sender's name in the From
> > column appears as an email address rather than the display name, i.e. I can
> > promote an email from Gill, or Gill Jones but I cannot promote an email from
> > gill@domain.com
> >
> > I have had no problems promoting from any folder (sent, inbox or one of my
> > myriad of other folders) when the From is a name.
> >
> > "Razorback" wrote:
> >
> > > My company is the same...except the split is approximately 50/50.
> > >
> > > I wish we knew why some can and others can't.
> > >
> > > Cheers!
> > > Mike
> > >
> > > "Dave McGuire" wrote:
> > >
> > > > I know that they can't promote from Sent Items but I have a double-whammy of
> > > > "Hey, he can do it, why can't I?" and pushback on CRM adoption. :(
> > > >
> > > > "frappe33@gmail.com" wrote:
> > > >
> > > > > CRM is not supposed to be able to promote from sent items folder. In
> > > > > some cases it is able to do so, but design wise, it is functioning
> > > > > correctly to not be able to promote. I suggest forwarding the mail to
> > > > > self, and promote from inbox to add item into CRM.
> > > > >
> > > > >