Hello,

I have 1 installation on Win2003 SBS Premium with 2GB Memory.

The server performance is usually at 5% but the CRM 3.0 Web Client is
very slow,
it takes a minute to load the page from Account to Contacts in local
network.

the settings tabs works fast, e.g. settings > templates > e-mail
templates
but if I click in workplace then it takes a minute to load the page

any ideas on how to fix it ?

thank you

athan

Re: CRM 3 Slow Web Interface by Mike

Mike
Thu Jan 26 09:02:41 CST 2006

Athan, there are many aspects to performance, so I don't know of any simple
answers but I have a few questions.


Once the pages have been loaded for the first time are they fast to load
again and again or do they continue to be slow? CRM is a web based .NET
v1.1 application that relies on the Just In Time (JIT) complier to finish
the compile process. The first time you load a page the .NET Framework must
do a final compile on the code. Once that has happened the pages should be
fast from then on out.



What type of disk drives are on your server? As gross over simplification
is from experience when I see a server that is running slow with low CPU
utilization it typically means it might be disk I/O bound. This is common
in IDE drives, less common with SATA or even less with SCSI.



Hope some of this helps as a start. There are many performance counters you
can use to home in on this.



Mike

"Athan" <AthanP@gmail.com> wrote in message
news:1138279347.382643.300340@g47g2000cwa.googlegroups.com...
> Hello,
>
> I have 1 installation on Win2003 SBS Premium with 2GB Memory.
>
> The server performance is usually at 5% but the CRM 3.0 Web Client is
> very slow,
> it takes a minute to load the page from Account to Contacts in local
> network.
>
> the settings tabs works fast, e.g. settings > templates > e-mail
> templates
> but if I click in workplace then it takes a minute to load the page
>
> any ideas on how to fix it ?
>
> thank you
>
> athan
>



Re: CRM 3 Slow Web Interface by Dave

Dave
Thu Jan 26 12:29:16 CST 2006

Not sure if it will help, but we have several environments running in VMs
and we found that they required much more memory than their CRM 1.2
counterparts. But when we bumped the memory from 384 to 768, there was no
improvement in performance. The thing we missed was to increase the size of
the page file to be the appropriate size for the memory on the system. The
result was a lot of page file churning and, as Mike pointed out in his post,
the disk I/O was the bottleneck. So we increased the p/f size to be 1152
(normal recommendation is 1.5 * memory) and this helped dramatically.

If you have recently increased the RAM on your server, make sure your p/f
size is set to the 'recommended' value.

Dave Ireland



"Athan" <AthanP@gmail.com> wrote in message
news:1138279347.382643.300340@g47g2000cwa.googlegroups.com...
> Hello,
>
> I have 1 installation on Win2003 SBS Premium with 2GB Memory.
>
> The server performance is usually at 5% but the CRM 3.0 Web Client is
> very slow,
> it takes a minute to load the page from Account to Contacts in local
> network.
>
> the settings tabs works fast, e.g. settings > templates > e-mail
> templates
> but if I click in workplace then it takes a minute to load the page
>
> any ideas on how to fix it ?
>
> thank you
>
> athan
>



Re: CRM 3 Slow Web Interface by Athan

Athan
Mon Feb 06 10:15:42 CST 2006

Thank you for your answer

The problem is on the workplace > customers or accounts

The memory on server 2Gb and the Swap File is set to 4 Gb.
The disks are 2 SATA 80 GB with Raid-1 [Mirror]

thank you for your help

Athan


Re: CRM 3 Slow Web Interface by Mike

Mike
Mon Feb 06 10:47:32 CST 2006

There is a newer thread with a subject "CRM 3.0 Speed and Performance", take
a look there.

"Athan" <AthanP@gmail.com> wrote in message
news:1139242542.688619.128900@g44g2000cwa.googlegroups.com...
> Thank you for your answer
>
> The problem is on the workplace > customers or accounts
>
> The memory on server 2Gb and the Swap File is set to 4 Gb.
> The disks are 2 SATA 80 GB with Raid-1 [Mirror]
>
> thank you for your help
>
> Athan
>



Re: CRM 3 Slow Web Interface by Chadwill

Chadwill
Wed Feb 08 17:11:28 CST 2006

Thanks Dave!

A while back we had increased our memory to 2GB and did not increase the
paging file size. I just incresed it to 3070MB (1.5 times more than memory).
I'll check to see if that helps...
So far it's working MUCH BETTER!!!

I'm going to go ahead and post what I had typed up to the point of
implementing the change:

We too are experiencing slowness with CRM 3.0 over our local Gb network. I
also noted that CPU utilization pegs out close to 100% when I first open it
on my workstation's browser. I've set my logon to open the Contacts by
default. Once the contacts finally display (after about a minute), the cpu
usage on the server goes back down to normal utilization. When I click on
Accounts it takes almost as long to display and the server cpu utilization
pegs out close to 100% again. When I click on Calendar, same thing but it
displays a little faster (I think because we have nothing entered into the
calendar). During the high CPU utilization the Page File Usage remains
constant at about 1.5GB so memory lack of memory doesn't seem to be part of
the problem; We're seeing no other performance issue on the server except
that it takes longer (about 6 minutes?) to boot up since installing CRM 3.0.

It seems every request, maybe it's every uncached request, increases server
cpu utilization. The cache must expire though because sometimes displaying
the selected items take a long time and sometimes they don't. Hower, when I
first open CRM it ALWAYS takes a long time to display.

Our specs are as follows:

Server: Dell poweredge 600sc, SBS 2003, P4 2.4Ghz, 2GB Ram, IDE hard drive,
CRM, Exchange Server and SQL server
Workstations: All are P4 2.4Ghz and better with at least 512MB Ram
Network: Gigabit and all NICs are 1Gb
Users: 5 users

"Dave Ireland" wrote:

> Not sure if it will help, but we have several environments running in VMs
> and we found that they required much more memory than their CRM 1.2
> counterparts. But when we bumped the memory from 384 to 768, there was no
> improvement in performance. The thing we missed was to increase the size of
> the page file to be the appropriate size for the memory on the system. The
> result was a lot of page file churning and, as Mike pointed out in his post,
> the disk I/O was the bottleneck. So we increased the p/f size to be 1152
> (normal recommendation is 1.5 * memory) and this helped dramatically.
>
> If you have recently increased the RAM on your server, make sure your p/f
> size is set to the 'recommended' value.
>
> Dave Ireland
>
>
>
> "Athan" <AthanP@gmail.com> wrote in message
> news:1138279347.382643.300340@g47g2000cwa.googlegroups.com...
> > Hello,
> >
> > I have 1 installation on Win2003 SBS Premium with 2GB Memory.
> >
> > The server performance is usually at 5% but the CRM 3.0 Web Client is
> > very slow,
> > it takes a minute to load the page from Account to Contacts in local
> > network.
> >
> > the settings tabs works fast, e.g. settings > templates > e-mail
> > templates
> > but if I click in workplace then it takes a minute to load the page
> >
> > any ideas on how to fix it ?
> >
> > thank you
> >
> > athan
> >
>
>
>

Re: CRM 3 Slow Web Interface by Evert

Evert
Tue Feb 14 02:46:12 CST 2006

We are facing the same problems!! Switching between contacts and
accounts is very very slow! The local webbrowser takes 100% cpu
capacity for sometimes more than a minute.

When viewing the http traffic using an http sniffer, the response
appears to be retrieved immediately, it's only the local webbrowser
that is the bottleneck.

One other interesting point here: it's depending on the user's local
profile. When logging on with a different user on the same machine, the
performance is very good, also when switching between accounts and
contacts...

Does anybody has some idea???


Re: CRM 3 Slow Web Interface by DavidW

DavidW
Tue Feb 14 05:49:50 CST 2006

Try setting the link speed of your network card in the workstation to
10Mb as a troubleshooting step. If that has no effect, try setting the
link speed on the server to 10Mb. If you see a performance increase
let me know and I will explain what I have found.

David Wertz


Re: CRM 3 Slow Web Interface by Evert

Evert
Tue Feb 14 08:31:36 CST 2006

Thanks for your reply David,

The performance problem seems to exist on the local system only: when
the page is retrieved (which happens within no time...), no http
traffic takes place anymore, and the local webbrowser starts 'working'
with 100% cpu usage.

A JavaScript profiler indicates that the execution of the global
javascript code in the specific page takes lot of time. However,
calling functions and initializing script files from this code is just
a very low percentage of the total execution time, so most time seems
to be spended on loading the external sources (script files /
stylesheets) from local cache.

Did someone log a case at Microsoft support??


Re: CRM 3 Slow Web Interface by DavidW

DavidW
Tue Feb 14 12:21:10 CST 2006

Yes,

I am currently working with Microsoft on this issue.

David Wertz

Evert jan wrote:
> Did someone log a case at Microsoft support??


Re: CRM 3 Slow Web Interface by JeremyHofmann

JeremyHofmann
Wed Feb 15 07:28:28 CST 2006


It's nice to know I'm not the only one that has seen this!

We are having the exact same issue. The page html returns immediately to
the client (used an http sniffer to see this), then the browser just locks
for about 15-20 seconds, CPU spikes at 100%. This only happens for certain
users on the machine. Different users logged into the same machine do not
experience it, the same user logged into a different machine does not
experience it.

We tried uninstalling all toolbars, disabling third party browser
extensions, uninstalling antivirus, and uninstalling and reinstalling IE. No
luck. There is just something else getting in the way on certain user
profiles in IE.

What could it be?

Jeremy Hofmann

"DavidW" wrote:

> Yes,
>
> I am currently working with Microsoft on this issue.
>
> David Wertz


Re: CRM 3 Slow Web Interface by Evert

Evert
Wed Feb 15 07:55:33 CST 2006

Guys, I solved our problem for almost all users/computers:

In IIS, browse to the file '<crm virtual
dir>/_common/scripts/Stage.js', show properties, goto 'HTTP Headers'.
Check the 'Enable content expiration' checkbox, and select the 'Expire
immediately' option (now this file (5kb) will be retrieved for each
request, instead of caching it locally)

Now clear the temporary internet files of your local browser, and open
MSCRM again.

This solved our problem, for 2 MSCRM 3.0 installations for almost all
users (only one user still faces the same problem, but he will
reinstall his computer...:-)

Please let me know wat your experience is with this 'workaround'...

Thanks so far!

Regards,
Evert Jan


Re: CRM 3 Slow Web Interface by JeremyHofmann

JeremyHofmann
Thu Feb 16 14:23:27 CST 2006


Evert,

We tried the workaround at our client, and unfortunately it did not solve
the problem here.

We did eventually figure out what was causing this in our environment - the
client was using the Google Desktop Search in the sytem tray. We exited this
program and the application went back to normal. We tried other things, like
Pausing Indexing, or changing the preferences, but none did the trick. We
had to exit the utility entirely.

To test it again, we enabled it and the problem reappeared. Then exiting it
the problem went away.

Thanks,

Jeremy Hofmann

"Evert jan" wrote:

> Guys, I solved our problem for almost all users/computers:
>
> In IIS, browse to the file '<crm virtual
> dir>/_common/scripts/Stage.js', show properties, goto 'HTTP Headers'.
> Check the 'Enable content expiration' checkbox, and select the 'Expire
> immediately' option (now this file (5kb) will be retrieved for each
> request, instead of caching it locally)
>
> Now clear the temporary internet files of your local browser, and open
> MSCRM again.
>
> This solved our problem, for 2 MSCRM 3.0 installations for almost all
> users (only one user still faces the same problem, but he will
> reinstall his computer...:-)
>
> Please let me know wat your experience is with this 'workaround'...
>
> Thanks so far!
>
> Regards,
> Evert Jan
>
>

Re: CRM 3 Slow Web Interface by Bebandit

Bebandit
Thu Mar 30 13:16:01 CST 2006

This worked perfectly!!! Thanks for the post Evert :)

"Evert jan" wrote:

> Guys, I solved our problem for almost all users/computers:
>
> In IIS, browse to the file '<crm virtual
> dir>/_common/scripts/Stage.js', show properties, goto 'HTTP Headers'.
> Check the 'Enable content expiration' checkbox, and select the 'Expire
> immediately' option (now this file (5kb) will be retrieved for each
> request, instead of caching it locally)
>
> Now clear the temporary internet files of your local browser, and open
> MSCRM again.
>
> This solved our problem, for 2 MSCRM 3.0 installations for almost all
> users (only one user still faces the same problem, but he will
> reinstall his computer...:-)
>
> Please let me know wat your experience is with this 'workaround'...
>
> Thanks so far!
>
> Regards,
> Evert Jan
>
>