CRM v3 / Win Server 2003

We have CRM v3 on Windows Server 2000. We're experiencing some pretty bad
performance and email problems. Emails frequently don't send, windows hang
for minutes upon saving changes, we had a permissions error (resulting in
emails not sending at all from the web client) solved by changing the app
server's SMTP settings, email attachments lose their extension and appear
corrupt to the recipient, and we're continually rebooting IIS on the app
server to temporarily help alleviate the performance issue. We also upgraded
the amount of memory on the app server to 2GB. While that helped, we're still
hanging way too often and it obviously didn't have anything to do with email
issues.

The most recent advice I received is to upgrade our OS to Win Server 2003
b/c of its improvements to IIS. Does anyone have insight as to if this will
affect the CRM installation? Or if it's just a matter of scheduling downtime
for the upgrade? Also, does anybody have insight as to whether or not this
will help?

Also, our Exchange server is also 2000. Should we also upgrade that box?

Thanks.

John
Mon Mar 06 22:29:28 CST 2006

If your seeing these types of errors then upgrading to another OS ie server
2003 is unlikely to fix the errors.

However you do not mention how many crm users you are supporting and how
many cpu's are in the crm web server?


=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm




"Sarah Montgomery" <SarahMontgomery@discussions.microsoft.com> wrote in
message news:2B083EA1-2199-4E07-98DE-064BFD18CFBE@microsoft.com...
> We have CRM v3 on Windows Server 2000. We're experiencing some pretty bad
> performance and email problems. Emails frequently don't send, windows hang
> for minutes upon saving changes, we had a permissions error (resulting in
> emails not sending at all from the web client) solved by changing the app
> server's SMTP settings, email attachments lose their extension and appear
> corrupt to the recipient, and we're continually rebooting IIS on the app
> server to temporarily help alleviate the performance issue. We also
> upgraded
> the amount of memory on the app server to 2GB. While that helped, we're
> still
> hanging way too often and it obviously didn't have anything to do with
> email
> issues.
>
> The most recent advice I received is to upgrade our OS to Win Server 2003
> b/c of its improvements to IIS. Does anyone have insight as to if this
> will
> affect the CRM installation? Or if it's just a matter of scheduling
> downtime
> for the upgrade? Also, does anybody have insight as to whether or not this
> will help?
>
> Also, our Exchange server is also 2000. Should we also upgrade that box?
>
> Thanks.

SarahMontgomery
Thu Mar 09 09:50:28 CST 2006

Apparently Win 2000 SBS is unsupported so MS Support wants me to upgrade
anyway.

We support about 80 users.

Other Information:
The size of the DB is 9.9GB.
We have 5222 active cases, 5300 accounts & 7300 contacts.

One CPU on the app server. It's 2.26 GHz w/ 2GB RAM.

"John O'Donnell" wrote:

> If your seeing these types of errors then upgrading to another OS ie server
> 2003 is unlikely to fix the errors.
>
> However you do not mention how many crm users you are supporting and how
> many cpu's are in the crm web server?
>
>
> =======================
> John O'Donnell
> Microsoft CRM MVP
> http://codegallery.gotdotnet.com/crm
>
>
>
>
> "Sarah Montgomery" <SarahMontgomery@discussions.microsoft.com> wrote in
> message news:2B083EA1-2199-4E07-98DE-064BFD18CFBE@microsoft.com...
> > We have CRM v3 on Windows Server 2000. We're experiencing some pretty bad
> > performance and email problems. Emails frequently don't send, windows hang
> > for minutes upon saving changes, we had a permissions error (resulting in
> > emails not sending at all from the web client) solved by changing the app
> > server's SMTP settings, email attachments lose their extension and appear
> > corrupt to the recipient, and we're continually rebooting IIS on the app
> > server to temporarily help alleviate the performance issue. We also
> > upgraded
> > the amount of memory on the app server to 2GB. While that helped, we're
> > still
> > hanging way too often and it obviously didn't have anything to do with
> > email
> > issues.
> >
> > The most recent advice I received is to upgrade our OS to Win Server 2003
> > b/c of its improvements to IIS. Does anyone have insight as to if this
> > will
> > affect the CRM installation? Or if it's just a matter of scheduling
> > downtime
> > for the upgrade? Also, does anybody have insight as to whether or not this
> > will help?
> >
> > Also, our Exchange server is also 2000. Should we also upgrade that box?
> >
> > Thanks.
>
>
>