When I schedule a Serviceactivity in CRM 3.0 I get to choose only one
specific Service.
Now what when I've defined different Services, say
- Service 1:Configuring a laptop
- Service 2: Connecting a laptop to a domainnetwork
- Service 3: Installing Office2007 on a laptop
Now how can I schedule 1 (just one) Serviceactivity (say Service X: placing
a fully configured laptop)
under which all three services are being executed?
When all three sub-services have been executed, the total amount spent
on these sub-services should be calculated when the parentcase is
being closed.
I can't get visualize this in my head at the moment because I'm stuck with
multiple issues:
A) I have different services
B) I have different Resources (users) that can perform that service
C) I have services that exist of other services themselves.
How have you dealt with Service/Subservice issues in your organisation?