2/26/2004 9:53:00 AM CST -- Kris
If you save a normal email, typically to the Drafts folder (this
happens automatically after 3 minutes (the default)), then you go back
in and open that email, it tells you that the message has NOT been
sent. Once you have sent the email it moves it to the Sent folder.
This, as you know, is normal behavior.
If you go through the same process with CRM emails, first saving it to
the Drafts folder, then you open it up, it DOES NOT tell you that it
has not been sent. It does tell you when looking at the default
Drafts folder view under the column "Sent", that it is 'none'.
However, this is not truly accurate due to the next issue. And that
is, once the CRM email has been saved (by default to the Drafts
folder, but I tested saving it to the Inbox and experienced the same
problem), and then at some point later you send it, the message IS NOT
moved to the Deleted folder as all other CRM emails are, but rather a
second copy of that email is created in whatever folder the original
message was saved in and they BOTH say 'none' for having been sent.
You cannot tell whether the message has been sent.
To summarize this bug:
1) The saved CRM email needs to accurately depict the condition of the
email (Sent or Not sent)
2) Sent CRM emails, after they have been saved, need to be moved to
the Deleted folder as other CRM emails are and NOT create a second
copy under the folder where the message was originally saved.
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2/26/2004 12:38:00 PM CST -- MS
Hello Kris,
You have made a very good observation. I have been able to reproduce
the issue in our test environment and will need to investigate the
issue further with some additional resources. A temporary workaround
would be to configure the folder to AutoArchive items after a certain
time period. The least amount of time you can set would be one day.
To set AutoArchive on this the Drafts folder, right click on the
Drafts folder and select Properties. You should see the AutoArchive
tab.
Please let me know if you have any additional questions.