Resolving Case Error - "An error has occurred ... contact sys admi

Web client - One of my users is having problems resolving cases. The error
message dialog appears with the following message:
"An error has occurred. For more information, contact your system
administrator."

I've checked the event viewer on the server but can't find any further
information. The user is in the same Business Unit with the same Role as
other users who can resolve Cases without a problem. The user owns the case
that he's trying to resolve.

We've run a full Publish through deployment manager and IISRESET to ensure
all customizations were published.
The user runs the web client through a Citrix terminal so I got our Citrix
administrator to clear the session cache, still no joy. The user has also
rebooted his terminal.

Any ideas?

Thanks,
Richie

Datapac
Wed Mar 09 09:49:10 CST 2005

The user had an apostrophe in his name, this causes a problem. Removing the
apostrophe from the user name solved the problem.

"Datapac" wrote:

> Web client - One of my users is having problems resolving cases. The error
> message dialog appears with the following message:
> "An error has occurred. For more information, contact your system
> administrator."
>
> I've checked the event viewer on the server but can't find any further
> information. The user is in the same Business Unit with the same Role as
> other users who can resolve Cases without a problem. The user owns the case
> that he's trying to resolve.
>
> We've run a full Publish through deployment manager and IISRESET to ensure
> all customizations were published.
> The user runs the web client through a Citrix terminal so I got our Citrix
> administrator to clear the session cache, still no joy. The user has also
> rebooted his terminal.
>
> Any ideas?
>
> Thanks,
> Richie