Renaming user account

We recently let one of our sales guys go. He has been replaced so I renamed
the account as alot of people normally do. However in CRM Im not able to
add him because the old user still exists. Which makes sense because the
SID is the same. However, the account still shows domain\olduser instead of
domain\newuser. Im thinking this is just a synching/timing issue and will
be handled in a few minutes. Im rebooting to verify, but Im hoping that you
are able to rename an account in AD and that account will show up in CRM
without having to always delete, disable account, create new account, and
re-assign all the records

jimdarch
Tue Jul 13 15:49:03 CDT 2004

My understanding, having done this, is that the only safe way is to create new accounts in AD and CRM and bulk transfer all the records to the new CRM account. This has the added benefit (if you care) of maintaining accurate history of who did what, i.e. the activity records remain in the database even though the user is disabled.
--
Jim D


"Benjamin Zachary" wrote:

> We recently let one of our sales guys go. He has been replaced so I renamed
> the account as alot of people normally do. However in CRM Im not able to
> add him because the old user still exists. Which makes sense because the
> SID is the same. However, the account still shows domain\olduser instead of
> domain\newuser. Im thinking this is just a synching/timing issue and will
> be handled in a few minutes. Im rebooting to verify, but Im hoping that you
> are able to rename an account in AD and that account will show up in CRM
> without having to always delete, disable account, create new account, and
> re-assign all the records
>

Matt
Tue Jul 13 23:14:27 CDT 2004

Benjamin,

I don't think it's a timiming issue. There is not "synch" with AD, so the
change you made in AD won't be propogated into CRM. The "official" way to do
what you wanted was to create a new user for the new employee and then reassign
the records in CRM & traansfer the license.

However, in this case, I think you can fix your problem by editing the
SystemUserBase table. There is a field that that contains the actual domain
acount name. If you change this to the "new" name, then I think you will be OK.

Matt Parks
MVP - Microsoft CRM

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On Tue, 13 Jul 2004 10:36:40 -0700, Benjamin Zachary <antispam@networthco.com>
wrote:

We recently let one of our sales guys go. He has been replaced so I renamed
the account as alot of people normally do. However in CRM Im not able to
add him because the old user still exists. Which makes sense because the
SID is the same. However, the account still shows domain\olduser instead of
domain\newuser. Im thinking this is just a synching/timing issue and will
be handled in a few minutes. Im rebooting to verify, but Im hoping that you
are able to rename an account in AD and that account will show up in CRM
without having to always delete, disable account, create new account, and
re-assign all the records