Removing a previous install of Sales for Outlook

I have a machine that had Sales for Outlook installed on it while it
was joined to a different domain and connected to a different CRM
server.

Now, it's in my domain and I want to set it up with Sales for Outlook
again.

I can't un-install it using Add/Remove programs - it gives me an error
that this operation is only valid for installed products.

I can't just run an install of it because the install program tells me
that there is already Sales for Outlook installed for another user.

I tried removing the instance of SQL server and all related folders.
The setup will run, install SQL back, and then stop with the message
about installation for another user.

Besides probably removing Office and manually deleting SFO files, are
there any other options?

NoSpam
Wed Aug 20 17:30:29 CDT 2003

Did you try removing and recreating the user profile?

joseph

in article ae3492c7.0308201129.6f75fa0f@posting.google.com, Alex Polkhovsky
at webinstinct@hotmail.com wrote on 8/20/2003 12:29 PM:

> I have a machine that had Sales for Outlook installed on it while it
> was joined to a different domain and connected to a different CRM
> server.
>
> Now, it's in my domain and I want to set it up with Sales for Outlook
> again.
>
> I can't un-install it using Add/Remove programs - it gives me an error
> that this operation is only valid for installed products.
>
> I can't just run an install of it because the install program tells me
> that there is already Sales for Outlook installed for another user.
>
> I tried removing the instance of SQL server and all related folders.
> The setup will run, install SQL back, and then stop with the message
> about installation for another user.
>
> Besides probably removing Office and manually deleting SFO files, are
> there any other options?

webinstinct
Thu Aug 21 07:57:52 CDT 2003

It's not an option to recreate it. I can't re-create that profile
because the domain it belonged to doesn't exist anymore. I did
remove it, though.

NoSpam for Joseph <nospam@nospam.com> wrote in message news:<BB694494.220E5%nospam@nospam.com>...
> Did you try removing and recreating the user profile?
>
> joseph
>
> in article ae3492c7.0308201129.6f75fa0f@posting.google.com, Alex Polkhovsky
> at webinstinct@hotmail.com wrote on 8/20/2003 12:29 PM:
>

Pawel
Thu Aug 21 08:37:27 CDT 2003

Deleting HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
and running the setup again did the trick for me.

Pawel

"Alex Polkhovsky" <webinstinct@hotmail.com> wrote in message
news:ae3492c7.0308201129.6f75fa0f@posting.google.com...
> I have a machine that had Sales for Outlook installed on it while it
> was joined to a different domain and connected to a different CRM
> server.
>
> Now, it's in my domain and I want to set it up with Sales for Outlook
> again.
>
> I can't un-install it using Add/Remove programs - it gives me an error
> that this operation is only valid for installed products.
>
> I can't just run an install of it because the install program tells me
> that there is already Sales for Outlook installed for another user.
>
> I tried removing the instance of SQL server and all related folders.
> The setup will run, install SQL back, and then stop with the message
> about installation for another user.
>
> Besides probably removing Office and manually deleting SFO files, are
> there any other options?

Pawel
Fri Aug 22 14:37:01 CDT 2003

Yes, logging in as the original user works as well.
My assumption was that since the systems were
"joined to a different domain and connected to a different CRM server"
then logging in as the user on the original domain was not an option.

Pawel



"Jim Budde" <jimbudde@hotmail.com> wrote in message
news:Ojd%23q4CaDHA.384@TK2MSFTNGP12.phx.gbl...
> Alex,
>
> I haven't tried the reg hacks as suggested, but the way we've been able to
> uninstall the CRM addon for outlook is if you log in as the user who
> originally installed it. I agree, this is a pain in the derier (sp?), but
> if the reg hack doesn't work, this is what we did -- Log in as
> ORIGINAL_DOMAIN\CRMUser, uninstall the CMR addon, then login as
> MY_DOMAIN\CRMUser and install CRM addon again.
>
> HTH,
> -Jim
>
> "Alex Polkhovsky" <webinstinct@hotmail.com> wrote in message
> news:ae3492c7.0308201129.6f75fa0f@posting.google.com...
> > I have a machine that had Sales for Outlook installed on it while it
> > was joined to a different domain and connected to a different CRM
> > server.
> >
> > Now, it's in my domain and I want to set it up with Sales for Outlook
> > again.
> >
> > I can't un-install it using Add/Remove programs - it gives me an error
> > that this operation is only valid for installed products.
> >
> > I can't just run an install of it because the install program tells me
> > that there is already Sales for Outlook installed for another user.
> >
> > I tried removing the instance of SQL server and all related folders.
> > The setup will run, install SQL back, and then stop with the message
> > about installation for another user.
> >
> > Besides probably removing Office and manually deleting SFO files, are
> > there any other options?
>
>