Provide a way to e-mail an article from the article

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- Previous
  - 1
    - Allow users to copy text from articles As far as I can tell, there is no way to select and copy text from a knowledge base article.* I've run into 2 situations so far this morning where that would've been useful. Linda *OK, I could unpublish it, then copy the text, or e-mail it to myself... ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=1fe3e670-21c5-4149-a68d-9c0506cf1e37&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 68060
  - 2
    - chahe order state from fullfilled I need to change via SDK orderstate to active. Dim state As New SetStateSalesOrderRequest state.SalesOrderState = SalesOrderState.Active state.SalesOrderStatus = 5 '-1 I tried with no result. According to SDK documentation the only one valid state is SalesOrderState.Submitted.I had success to change with Submitted only from Active state. Why? Is exist any way to change state of order to Active after it was closed. May be using Order Close ? Please help urgent. Tag: Provide a way to e-mail an article *from* the article Tag: 68059
  - 3
    - Kerberos SharePoint CRM List Web Part problem It took a lot of time, but after following the instructions in the CRM List Web Part readme, I was able to get the web part working. Well, almost... The SharePoint server is on a separate server than the CRM server. There are two ways to get to our SharePoint site. One way is to use http://servername. The web part works correctly using this URL, presumably because it is using Kerberos. However, the most common way we use to access SharePoint is by using a DNS entry http://portal that goes to the same IP address and virtual server. But the web part is not working when we access SharePoint this way. I used a packet sniffer and found that it was using NTLM. Why would http://servername work with Kerberos and a DNS entry pointing to the same IP address not work Tag: Provide a way to e-mail an article *from* the article Tag: 68054
  - 4
    - passing field to report, anyone? Hi ! I have made a report and imported it into CRM. It is not a report taking data from CRM but from an ERP system. The thing is I need to pass accountnumber to the report so that the report shows data from the ERP system for only this account. Right now people have to point out the customer from a list twice, first in CRM and then also in the report, I need to parse this info to the report parameter, but how ? Are there systemparameters to use and in case does anyone have a list of those, that is I could say mydatabase.accountnr = @crmaccountnr and thus get my needed result ? Thanx Jack Tag: Provide a way to e-mail an article *from* the article Tag: 68050
  - 5
    - Crystal Report Error - Custom Print Button Hi, We have a custom quote report that is triggered from a button. When a user selects the Print Quote Button on the quote page, the quoteid is passed into a custom report we created and the quote displays. For some reason, this report is stopped working. All others are still working. When we try to run the report, we receive an erroneous error: Page header or footer longer than a page..... I opened the report in Crystal Report designer and was able to run it with no error.There are references to print driver issues on other Web sites. Has anyone run into this issue and if so, how did you fix it? Thank you, Donna Tag: Provide a way to e-mail an article *from* the article Tag: 68047
  - 6
    - Workflow and Appointment creation Why is not possible to create an appointment in Workflow as activity type? what other way we could create an activity type of Appointment within the WF Manager? Thanks in advance for your help Max Tag: Provide a way to e-mail an article *from* the article Tag: 68045
  - 7
    - Jobs in MS CRM 3.0 Hello, I see two jobs in SqlServer. 1.MSCRM Stored Procedure Priming 2.Start_Incremental on Allianz_MSCRM.ftcat_documentindex.[7.5] This jobs runs every 10 minutes or 15 minutes. Does this jobs need to run during those times? Is possible to start up this more rarely? thanks for replay Andrej Tag: Provide a way to e-mail an article *from* the article Tag: 68044
  - 8
    - Client 'Set Personal Options' greyed out How do I control what is greyed out on the web client 'Set Personal Options'. Currently, everything is greyed out for the users, but I'd like to unlock 'set the time zone' for instance. I've had a look in the security roles, but I haven't seen anything specific that controls the personal options. thanks hb Tag: Provide a way to e-mail an article *from* the article Tag: 68042
  - 9
    - Can not access system settings for "Organization" Hi, since I have uppgraded to CRM 3.0 I can not access the system settings for the organization. I get the message "Please contact systema administrator ..." However I can not find any trace on how to resolve the issue. Does anyone have advice? Mattias Tag: Provide a way to e-mail an article *from* the article Tag: 68039
  - 10
    - CRM for outlook 3.0 with CRM server version 1.2 Hi, I have a CRM 1.2 setup here (server + crm for outlook clients). I want to allow the users to download all contacts from the CRM database to their outlook contacts. At the moment it's just downloading all contacts that are shared with them or owned by them (I think). Reading through the groups I believe there should be a CRM \ Local Data menu through the Outlook client, but I can't find this on our clients so I'm thinking maybe it's just an option with version 3.0 CRM Outlook clients ? If so is it possible to upgrade the clients to this version without upgrading the server ? thanks, Alan Tag: Provide a way to e-mail an article *from* the article Tag: 68038
  - 11
    - Two CRM-configurations available for one users Hi, I will soon start a daughter company with a different set of customers. For these customers I want to have the account/contact view differently configured. However I want to be able to access both databases from my computer. Is there a way to configure this? I have crm 3.0. Regards, Mattias Tag: Provide a way to e-mail an article *from* the article Tag: 68037
  - 12
    - Jscript or workflow Jscript or workflow Is there away to change the Value of a Field Automatically via a jscript or Workflow? E.g. .one field is source (Picklist) (yahoo, google, msn, Micrsoft) than when I select one of them it should populate the next field called webpage with the URL of which ever one was selected Tag: Provide a way to e-mail an article *from* the article Tag: 68035
  - 13
    - Client side code to prevent duplications Hi Is anyone able to post an example of client-side code to identify the creation of duplicate records in CRM. This can either be for contacts or accounts records and any example would be extremely helpful. Thanks a lot Tag: Provide a way to e-mail an article *from* the article Tag: 68033
  - 14
    - Is it an Entity or what I Have a Client who is in the Apartments renting Business. They have about 100 units to rent out .with Different types of Configurations and Decorations. the leasing period is 2 years .how ever after 2 years they don't want to recreate a Unit they just want to link a new Tenant to it .any Ideas how I can create a Static List of Units. Tag: Provide a way to e-mail an article *from* the article Tag: 68032
  - 15
    - Authentication Error after installation CRM 3.0 Hello I installed CRM 3.0 but i am getting Authentication Error after installation. Setup looks like One AD, 3 domain contorlers, I installed CRM on the one Domain controler. SQL 2000 SP4 and CRM 3.0 are on the same box. Exchange server is on the other box and working properly. i am member of DomainSP4 and then CRM 3.0 and underinstallation i did not get any error and it looks good but after installation i got error message at first attempt to login CRM via web prowser. 1: Authentication Error Microsoft CRM could not log you on to the system. Make sure your user record is enabled and that you have been assigned at least one security role. For more information, contact your system administrator. 2: This is error message from CRM Enviroment Diagnostics Wizard on the CRM Active Directory check. Domain Controller Cannot Be Found Cause Setup cannot locate a Domain Controller. Setup attempts to contact all Domain Controllers that is part of your Active Directory forest. A warning message is generated listing those Domain Contollers that cannot be contacted. If there are no Domain Contollers, then an error message is generated. The most common causes of warning and errors are: Network connectivity is preventing access to Active Directory domain controllers. In the case of a warning message, you may have domain controllers that are not avaiable. Solution Verify each of the following and then run setup again: Network connectivity to your Active Directory domain controllers. Your domain controller computers are operating normally. My question is what is minimum rights i need for installation of CRM on the AD. Do i need 100% full rights like Administrator? -- Maikal Tag: Provide a way to e-mail an article *from* the article Tag: 68031
  - 16
    - KB articles do not save correctly after adding section to template I created a template, used it to create an article, and published the article. Then I realized I needed another section at the beginning of articles like this, so I changed the template to include the new first section (keeping all the other sections). I unpublished the article, edited it to include appropriate content under the new first section, and saved it. Instead of the new content being saved under the first heading, it was saved under the second heading, and all the content in each subsequent heading was bumped down one. The content from the last section was lost. When I tried again, everything got bumped down again, and another section's content was bumped out of existence. No workaround that I could find - just don't add sections to templates that are in use. Something got out of sync, apparently. I did not test this by adding new sections in other positions (than first), or at the end. Tag: Provide a way to e-mail an article *from* the article Tag: 68017
  - 17
    - Is there a way to view articles according to the subject tree? Is there a way to view a complete listing of knowledge base articles according to the *expanded* subject tree. The only way I see is to poke around through each subject, sub-subject, and sub-sub-subject, until you stumble onto an article (or a bunch of empty subjects). I'd like to see something more like a table of contents, where a user could see all the available articles at a glance, organized by subject. Tag: Provide a way to e-mail an article *from* the article Tag: 68016
  - 18
    - Expand the article comments on the Comments tab As it is now, when there are comments about an article, one must open each one individually to read it, then close it. This makes it very hard to scan all the comments about an article. If the comments could be listed down the page, one after the other, reading them would be much easier. BTW, a workaround I am considering, where possible, would be to write very brief comments in the "Title" field, as the titles *are* shown in the list. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=626ee81b-6dbf-4784-9da1-a86b468b01bb&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 68014
  - 19
    - Show the number of comments on the Comments tab Rather than making each user "check" the Comments tab each time they view an article, it would be helpful if the label on the Comments tab could read "Comments (0)", or "Comments (5)". As it stands, it requires two clicks - to get to the Comments tab, then back to the Details tab, just to find out there is nothing there. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=a17885be-0d53-4caa-9046-0ddfc7d3b253&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 68013
  - 20
    - Looking for the Hotfix I'm looking for the hotfixes 187899 and 187898 for server and client. To fix the 926996 update. It keeps crashing CRM when I right click on certain items. Can someone help me out on this one? Thanks, Luke Davis, MCSE: Security Tag: Provide a way to e-mail an article *from* the article Tag: 68011
  - 21
    - Converting contacts into leads Is there any way of creating a lead out of a contact (erroneously created)? -- Healthy Heart Tag: Provide a way to e-mail an article *from* the article Tag: 68003
  - 22
    - Lookup on custom entity without relationship First,I will show existing out-of-the-box sample in MS CRM3: Address entity is in relation to account M:1.When I stay on order entity and press on lookup addresses I get result filtered only for account selected in order. Order there is no relation to address entity. My problem: I created new CustomEntity1 with relationship to Account 1:M. Now, I want to add to Order field from CustomEntity1, filtered only by currently selected in order Account.If I add relationship CustomEntity1->Order, I think, I will get in lookup all CustomEntity1 records without filter by order account. Please help ASAP, urgent. Tag: Provide a way to e-mail an article *from* the article Tag: 68002
  - 23
    - Create CRM Account and CRM Contact from Outlook contact Currently CRM only allows a CRM Contact to be created from an Outlook contact through the "view in CRM" feature. It would be helpful to provide the option of creating an Account together with the Contact and also an option to link the two by default upon creation. Additionally, it would be helpful to allow contacts in shared group folders to be promoted to CRM. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=9f926206-b9e1-4119-9548-329ad92043e9&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 68000
  - 24
    - Articles in certain subjects should only be availble to certain us I need a way to make all the articles under certain subjects available to some users, but not available to others. For instance, we have internal information, such as tips on using development tools, that only the development group needs to see, while the end-user product information needs to be visible to anyone in customer care. As far as I can tell, there's no way to limit access to sets of articles (by subject, or otherwise) to just those people who need to be able to view them. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=7f19102a-d463-4090-84c3-3dddb9f69c4f&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 67999
  - 25
    - Can't publish reports / none available in CRM Hi, I've been going round in circles on this one for weeks. CRM is installed with SBS 2003, SQl 2000 and SRS all on the same server. SPS is also installed, all service packs applied (esp SQL SP4). No reports are visible in the CRM web UI, or, in SRS via /localhost/reports. All users in /localhost/reports have EVERY permission. When I run publishreports.exe using this syntax I get the following error message. C:\Program Files\Microsoft CRM\Reports>publishreports "Intellego Systems" "intel lego-sbs\ReportingGroup {91070909-67e8-4227-81c8-1f17f8ce461c}" "NT Authority\NetworkService" 18:30:36| Error| Publishing stopped due to following error 18:30:36| Error| SRS soap exception: The operation you are attempting requires a secure connection (HTTPS). If I try to upload a report into /localhost/reports [company name]_MSCRM then it fails with "The request failed with HTTP status 413: Request Entity Too Large." Thanks in advance Jamie note [I've been experiencing problems with my SBS2003 setup since we installed ProjectServer2003 on the same server (since removed). SBS has been re-installed several times but lot's of things got permanently broken (eg RWW, CRM icon dis-appeared from Server Management console etc etc).] Tag: Provide a way to e-mail an article *from* the article Tag: 67997
- Next
  - 1
    - CRM 3.0 Training DVDs? Hi, Does anyone know where to buy some good CRM 3.0 training videos. I'm looking for anything from CRM admin training to end user training. Thanks. Dan Tag: Provide a way to e-mail an article *from* the article Tag: 67996
  - 2
    - rejoin sales process if an opportunity drops out of the sales process (a user realising they'd mistakenly completed a stage and then manually changing stage to the previous stage for example) is there a way to rejoin the automatic process? Tag: Provide a way to e-mail an article *from* the article Tag: 67994
  - 3
    - MSCRM 3.o post upgrade After upgrading from 1.2 to 3.0, the security groups are not editable. When looking at the security, there is no option to save changes. Is this a result of the upgrade from 3.0? And to modify the groups, is the only option to create a new group that mimics the old one and then move users to the new one? Tag: Provide a way to e-mail an article *from* the article Tag: 67993
  - 4
    - Some users can't personalize workplace Some users can't fully personalize workplace. On the 'Set Personal Options' screen, everything is disabled on the Workplace tab. What privileges do you need for that? Regards, Marcin Tag: Provide a way to e-mail an article *from* the article Tag: 67992
  - 5
    - Primary Contacts Our customers have multiple locations/offices which we create as multiple Accounts in CRM. We then put all the contacts for each location under their respective Account, excpet for the Primary Contact. If a Contact is the Primary for more than one location, users have just been using the Primary Contact lookup to find that Contact in the Parent Account and add them to the other locations. Is this a common practice? I find doing this is hard to query on. Thanks, Jim S. Tag: Provide a way to e-mail an article *from* the article Tag: 67989
  - 6
    - Import menu option privileges Hi, In CRM 3.0 what privileges do need to have the Import option in the tools menu? Some of my users don't have this option. I know about the 'Bulk Import' privilege, but this doesn't seem to be doing the tick. One of my users has a role with all Bulk Import set to Business Unit (apart from Delete that is disabled) and the Import menu doesn't show up. Regards, Marcin Konopka Tag: Provide a way to e-mail an article *from* the article Tag: 67986
  - 7
    - Regarding Answer for "CRM oulook client startup problem" I have tried this fix and it does not work. Are there any other options. I have worked on this for over two weeks now and none of the fixes I have found work. I really need this to work. Thanks -- Heather Tag: Provide a way to e-mail an article *from* the article Tag: 67984
  - 8
    - Error by open contacts or activities after Migration to CRM 3.0 Hello, i ve migrated our CRM 1.2 System to CRM 3.0 Now I get a error-page when I open contacts or activities or so. I cannot open the main form of these entities (customizing). Any ideas? Stefan Tag: Provide a way to e-mail an article *from* the article Tag: 67983
  - 9
    - How to distribute campaign activities to a division ? Hi ! I'd like to know if it is possible to assign campaign activities to several users, and not the owner of the campaign... for example, I have a division with users working in a call center and a division with the marketing manager which creates a campaign and the phone activity to contact people on the marketing list. The aim of my request was to know if it is possible to assign activities to the "call center" division and its users, so that the activity appears in the main activity list (of the crm) and not only in the account form... thanks a lot ! Tag: Provide a way to e-mail an article *from* the article Tag: 67979
  - 10
    - Follow Ups Broken When our users click on the Follow Up tab on forms, the Follow Up window fails to load correctly, feezing with the sign stuck on 'Loading...' This problem began a few weeks ago. I Initially associated it with installing the c360 add-on, as the installation and problem started at the same time. However, I've uninstalled c360 and the problem remains. I've also contacted the c360 support team and they believe their product is not at fault. Since we have been making many changes to CRMas we deploy, I believe that one of our customisations could be at fault. Please note - I've turned of all workflows for activities to see whether they were upsetting the process, but the problem remains. Does anyone have any ideas as to the cause of the problem? Tag: Provide a way to e-mail an article *from* the article Tag: 67978
  - 11
    - Knowledge Base Articles I suspect this is not possible but hope you can prove me wrong. I want the Articles section in My Work to open defaulting to Subject Browse rather than Full Text Search.. Any tips on how this may be possible? Many thanks Tag: Provide a way to e-mail an article *from* the article Tag: 67977
  - 12
    - crm mobile form capacity I've introduced a lot of fields (about 50) in the meeting form... now i want to put them in the crm mobile meeting form... i wonder... crm mobile has a special capacity, less than crm. ? And Can I import all of this record to this crm mobile meeting form? Tag: Provide a way to e-mail an article *from* the article Tag: 67976
  - 13
    - Tracking Outbound Emails Hiya all, I am just sorting out a minor issue with a MS CRM 3.0 implementation. I can track inbound emails just fine (i.e. click on 'Track in CRM') and its all fine. However, when I try to reply to this email, or create a new email I am striking a problem. Outlook is reporting that the sender has no address in CRM and that the email will not create an activity. I have tried exposign the from address within outlook and placing an entry in there. If I do that, outlook reports that there are to MANY addresses in the sender and that the email can't be tracked. I am sure this is something obvious, and your help would be appreciated in nailing this down. Yours Jo Tag: Provide a way to e-mail an article *from* the article Tag: 67975
  - 14
    - Viewing records from sub-entities Hi, My entity hierarchy is like this: Project - > Phase -> Project activity (not the Activity from CRM) Phase-entity is sub-entity for the Project and Project activity is sub-entity for the Phase. Is it possible to view all the project activities from the project entity (regardless of the phase)? I hope you understand what IÂ´m trying to say ;=) Tag: Provide a way to e-mail an article *from* the article Tag: 67974
  - 15
    - Product Catalog question Hi Could someone please assist me with the following? We would like to group products together in the product catalog. We would like physical products and products services to be seperately available for selection. Is there a way to create two product list or group products together. Your assistance would be greatly appreciated. Thanks Mark Tag: Provide a way to e-mail an article *from* the article Tag: 67972
  - 16
    - Adding entity into workflow manager / Hide user details I'm looking to create a workflow but I want this to be around the 'user' entity which isn't currently listed under the entities available. Is there any way I can get this entity added to the list so that when a change is made to the user record I can trigger an event. Also, is there any way to hide the 'user' screen so that it is not viewable by the entire organisation but just by certain managers of the business as I want to add peoples security access to their account records and don't want everyone in the business to see this data. Many thanks for any help. Tag: Provide a way to e-mail an article *from* the article Tag: 67968
  - 17
    - How to display other fields from Parent Entity? I have parent and child relationship entity, for example Account and CustomEntity1, where Account is parent to CustomEntity1. In the View of CustomEntity1, I can display Account attribute which will display AccountName attribute, cause AccountName is the Primary Attribute of Account. Account also has another attribute, like AccountNumber. Is it possible to display AccountName and AccountNumber together in CustomEntity1 (Child Entity) View? Or is it possible to display other than Primary Field of ParentEntity at ChildEntity View? Regards, Gunady Tag: Provide a way to e-mail an article *from* the article Tag: 67963
  - 18
    - Changing Status on Service Activity hi I am using service activity to schedule services. I have set up a service called training and set the Show Time As field to reserved. What i want to now do is setup a workflow which says if the current time is greater than the scheduled time change the status to completed and generate an order. Can someone please advice me how to go about this,. Kind Regards Ridhima Tag: Provide a way to e-mail an article *from* the article Tag: 67962
  - 19
    - Potential customer - lookup In the opportunity form, the potential customer field allows you to look up either an account or a contact. I want to be able to select an account, AND a primary contact for the opportunity (since work may be done for different areas/departments of the same client). I'm not really sure how to create a lookup field to select a contact (and if this will affect the potential customer field, given that I only require it to look up an account, but it gives account or contact functionality). So basically, my end result is that I want 1 lookup field to get the parent account, and 1 lookup field to get the primary contact. Would be even cooler if the contacts were filtered so that only the contacts belonging to the specified parent account could be chosen, but I'm not that fussy! I know that everyone suggests callouts etc for stuff to do with lookups, but I don't really understand them or how they work, or how to implement them. Can anyone help? Tag: Provide a way to e-mail an article *from* the article Tag: 67961
  - 20
    - Generate Order from Service Activity Ours is a service oriented business. I am keen to know how an order can be generated automatically when the status of service is say for example scheduled or reserved. Looking forward to a response on this. Regards Ridhima Tag: Provide a way to e-mail an article *from* the article Tag: 67956
  - 21
    - How to edit entitys attributes directly? I messed up with entity mappings and ended up with errror: attribute not found. How can I manually remove attribute from entity? Tried export -edit -import but it seems not to be the right way. Tag: Provide a way to e-mail an article *from* the article Tag: 67955
  - 22
    - Relationship Type - Customer and Company hi I have mapped the relationship type between customer and company. However if the relationship typoe is changed at the company level it does not propagate to all its contacts and vice versa. Pleasseeeeeee advice on how i can get this done as this field is quiet crucial to our business and a lot of reporting. Kind Regards Ridhima Tag: Provide a way to e-mail an article *from* the article Tag: 67954
  - 23
    - CRM Advanced Find on a date "older than X weeks" User is trying to create a view to find cases "Older than X number of weeks". Currently they have to use the "On or Before" and specify the Date each time which is not dynamic. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=fd197d5a-5c53-4bf0-acf5-45b95fd7d419&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 67952
  - 24
    - CRM should let users expand the entire subject tree. In Microsoft Dynamics CRM 3.0, it is not possible to expand the whole subject tree at once. Instead, one is force to individually click every subject, at each level. At the lowest level, all subjects have a "plus sign" icon, regardless of whether they have any child subjects. Only after clicking each one do they change to the "dot" icon, to indicate you've reach the lowest level. The tree re-collapses every time you browse away from it, and must be re-expanded. This suggestion applies both to the main Subject Tree area, under Settings, and to any list dialog boxes where a user can select a subject (such as for an article). ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=091faee8-1e68-4f3b-9670-555f18482892&dg=microsoft.public.crm Tag: Provide a way to e-mail an article *from* the article Tag: 67946
  - 25
    - Searches in Cases Has anyone found a way to search in cases without using the Title line? But searching the text in the cases. Tag: Provide a way to e-mail an article *from* the article Tag: 67945

I have finally found an article by browsing through the knowledge base, I'm
looking right at it, and want to send it to someone, but there's no way to do
that (AFAIK).

Instead, I have to go to the menu, New > New Activity > e-mail, then create
a message, and insert the KB article (search for it, or switch to Subject
Browse in the pull-down, and browse down through the subject tree to find it
again, assuming I have any idea where it was in the subject tree).

An "E-mail This Article" kind of button would be very helpful.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=57940efa-19f1-4eff-acfe-3adc5d6a66e2&dg=microsoft.public.crm

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RE: Provide a way to e-mail an article from the article by LindaEskin

LindaEskin
Thu Sep 07 13:37:01 CDT 2006

I see now that this is possible when viewing the article under My Work >
Articles, but not under Service > Knowledge Base.

My suggestion still applies then, to the latter.

"Linda Eskin" wrote:

> I have finally found an article by browsing through the knowledge base, I'm
> looking right at it, and want to send it to someone, but there's no way to do
> that (AFAIK).
>
> Instead, I have to go to the menu, New > New Activity > e-mail, then create
> a message, and insert the KB article (search for it, or switch to Subject
> Browse in the pull-down, and browse down through the subject tree to find it
> again, assuming I have any idea where it was in the subject tree).
>
> An "E-mail This Article" kind of button would be very helpful.
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=57940efa-19f1-4eff-acfe-3adc5d6a66e2&dg=microsoft.public.crm

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Provide a way to e-mail an article *from* the article

RE: Provide a way to e-mail an article *from* the article by LindaEskin

Provide a way to e-mail an article from the article

RE: Provide a way to e-mail an article from the article by LindaEskin