Problems with Crystal Reports - Urgent

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We have experienced with Crystal Reports on our CRM installation since
installation. A large number of reports have always displayed the message
that further information is required before the report can be run and we are
now also getting:

updateViewState failed

Your request was cancelled. The necessary security privileges could not be
verified. Please contact your system administrator.

The errors seem to vary randomly; for example a report was operating happily
for 5-10 executions over the course of 10 minutes then started displaying the
above message.

We have applied the suggested fixes, I believe, but still no joy. Attempted
to run all crystal services as administrator and mixed results. Our setup is
two W2K3 boxes, one running the MS CRM and the other the SQL server.

Any ideas?

Steven
Top

Re: Problems with Crystal Reports - Urgent by John

John
Sun May 01 22:27:58 CDT 2005

Go into crystal enterprise manager on the crm web box and restart all the
crystal services then perform an IISRESET. If this fails to correct the
issue please let us know of any relevant event errors on the CRM web server
boxes

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"i3Q" <i3Q@discussions.microsoft.com> wrote in message
news:0D9E785F-0C8F-4C29-A0EE-18C624076ACF@microsoft.com...
> We have experienced with Crystal Reports on our CRM installation since
> installation. A large number of reports have always displayed the message
> that further information is required before the report can be run and we
are
> now also getting:
>
> updateViewState failed
>
> Your request was cancelled. The necessary security privileges could not be
> verified. Please contact your system administrator.
>
> The errors seem to vary randomly; for example a report was operating
happily
> for 5-10 executions over the course of 10 minutes then started displaying
the
> above message.
>
> We have applied the suggested fixes, I believe, but still no joy.
Attempted
> to run all crystal services as administrator and mixed results. Our setup
is
> two W2K3 boxes, one running the MS CRM and the other the SQL server.
>
> Any ideas?
>
> Steven


Top

Re: Problems with Crystal Reports - Urgent by i3Q

i3Q
Mon May 02 07:42:02 CDT 2005

I've done as you suggested and I seem to be getting an error that information
is needed before a report can be run. This message appears a few times, then
the report may run happily and then the message comes back again.

Any thoughts or a simple way to reload the whole crystal environment? All
reports are the standard ones included with MS CRM and no system
customisation except through the GUI.

Thanks
Steven

"John O'Donnell" wrote:

> Go into crystal enterprise manager on the crm web box and restart all the
> crystal services then perform an IISRESET. If this fails to correct the
> issue please let us know of any relevant event errors on the CRM web server
> boxes
>
> --
> John O'Donnell
> Microsoft CRM MVP
> http://www.mscrmfaq.us
>
>
> "i3Q" <i3Q@discussions.microsoft.com> wrote in message
> news:0D9E785F-0C8F-4C29-A0EE-18C624076ACF@microsoft.com...
> > We have experienced with Crystal Reports on our CRM installation since
> > installation. A large number of reports have always displayed the message
> > that further information is required before the report can be run and we
> are
> > now also getting:
> >
> > updateViewState failed
> >
> > Your request was cancelled. The necessary security privileges could not be
> > verified. Please contact your system administrator.
> >
> > The errors seem to vary randomly; for example a report was operating
> happily
> > for 5-10 executions over the course of 10 minutes then started displaying
> the
> > above message.
> >
> > We have applied the suggested fixes, I believe, but still no joy.
> Attempted
> > to run all crystal services as administrator and mixed results. Our setup
> is
> > two W2K3 boxes, one running the MS CRM and the other the SQL server.
> >
> > Any ideas?
> >
> > Steven
>
>
>
Top

Re: Problems with Crystal Reports - Urgent by John

John
Mon May 02 09:32:02 CDT 2005

what OS are your domain controllers running?

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"i3Q" <i3Q@discussions.microsoft.com> wrote in message
news:9302C9B4-6DC8-4F92-960D-A23269226672@microsoft.com...
> I've done as you suggested and I seem to be getting an error that
information
> is needed before a report can be run. This message appears a few times,
then
> the report may run happily and then the message comes back again.
>
> Any thoughts or a simple way to reload the whole crystal environment? All
> reports are the standard ones included with MS CRM and no system
> customisation except through the GUI.
>
> Thanks
> Steven
>
> "John O'Donnell" wrote:
>
> > Go into crystal enterprise manager on the crm web box and restart all
the
> > crystal services then perform an IISRESET. If this fails to correct the
> > issue please let us know of any relevant event errors on the CRM web
server
> > boxes
> >
> > --
> > John O'Donnell
> > Microsoft CRM MVP
> > http://www.mscrmfaq.us
> >
> >
> > "i3Q" <i3Q@discussions.microsoft.com> wrote in message
> > news:0D9E785F-0C8F-4C29-A0EE-18C624076ACF@microsoft.com...
> > > We have experienced with Crystal Reports on our CRM installation since
> > > installation. A large number of reports have always displayed the
message
> > > that further information is required before the report can be run and
we
> > are
> > > now also getting:
> > >
> > > updateViewState failed
> > >
> > > Your request was cancelled. The necessary security privileges could
not be
> > > verified. Please contact your system administrator.
> > >
> > > The errors seem to vary randomly; for example a report was operating
> > happily
> > > for 5-10 executions over the course of 10 minutes then started
displaying
> > the
> > > above message.
> > >
> > > We have applied the suggested fixes, I believe, but still no joy.
> > Attempted
> > > to run all crystal services as administrator and mixed results. Our
setup
> > is
> > > two W2K3 boxes, one running the MS CRM and the other the SQL server.
> > >
> > > Any ideas?
> > >
> > > Steven
> >
> >
> >


Top

Re: Problems with Crystal Reports - Urgent by i3Q

i3Q
Mon May 02 15:06:03 CDT 2005

We are running Windows 2003 throughout the environment.. the PC's are all
running Windows XP SP2.

"John O'Donnell" wrote:

> what OS are your domain controllers running?
>
> --
> John O'Donnell
> Microsoft CRM MVP
> http://www.mscrmfaq.us
>
>
> "i3Q" <i3Q@discussions.microsoft.com> wrote in message
> news:9302C9B4-6DC8-4F92-960D-A23269226672@microsoft.com...
> > I've done as you suggested and I seem to be getting an error that
> information
> > is needed before a report can be run. This message appears a few times,
> then
> > the report may run happily and then the message comes back again.
> >
> > Any thoughts or a simple way to reload the whole crystal environment? All
> > reports are the standard ones included with MS CRM and no system
> > customisation except through the GUI.
> >
> > Thanks
> > Steven
> >
> > "John O'Donnell" wrote:
> >
> > > Go into crystal enterprise manager on the crm web box and restart all
> the
> > > crystal services then perform an IISRESET. If this fails to correct the
> > > issue please let us know of any relevant event errors on the CRM web
> server
> > > boxes
> > >
> > > --
> > > John O'Donnell
> > > Microsoft CRM MVP
> > > http://www.mscrmfaq.us
> > >
> > >
> > > "i3Q" <i3Q@discussions.microsoft.com> wrote in message
> > > news:0D9E785F-0C8F-4C29-A0EE-18C624076ACF@microsoft.com...
> > > > We have experienced with Crystal Reports on our CRM installation since
> > > > installation. A large number of reports have always displayed the
> message
> > > > that further information is required before the report can be run and
> we
> > > are
> > > > now also getting:
> > > >
> > > > updateViewState failed
> > > >
> > > > Your request was cancelled. The necessary security privileges could
> not be
> > > > verified. Please contact your system administrator.
> > > >
> > > > The errors seem to vary randomly; for example a report was operating
> > > happily
> > > > for 5-10 executions over the course of 10 minutes then started
> displaying
> > > the
> > > > above message.
> > > >
> > > > We have applied the suggested fixes, I believe, but still no joy.
> > > Attempted
> > > > to run all crystal services as administrator and mixed results. Our
> setup
> > > is
> > > > two W2K3 boxes, one running the MS CRM and the other the SQL server.
> > > >
> > > > Any ideas?
> > > >
> > > > Steven
> > >
> > >
> > >
>
>
>
Top

Re: Problems with Crystal Reports - Urgent by John

John
Tue May 03 00:24:55 CDT 2005

the information is required error - is this happening for every report or
just ones you have created?

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"i3Q" <i3Q@discussions.microsoft.com> wrote in message
news:0D9E785F-0C8F-4C29-A0EE-18C624076ACF@microsoft.com...
> We have experienced with Crystal Reports on our CRM installation since
> installation. A large number of reports have always displayed the message
> that further information is required before the report can be run and we
are
> now also getting:
>
> updateViewState failed
>
> Your request was cancelled. The necessary security privileges could not be
> verified. Please contact your system administrator.
>
> The errors seem to vary randomly; for example a report was operating
happily
> for 5-10 executions over the course of 10 minutes then started displaying
the
> above message.
>
> We have applied the suggested fixes, I believe, but still no joy.
Attempted
> to run all crystal services as administrator and mixed results. Our setup
is
> two W2K3 boxes, one running the MS CRM and the other the SQL server.
>
> Any ideas?
>
> Steven


Top

Re: Problems with Crystal Reports - Urgent by i3Q

i3Q
Tue May 03 01:51:02 CDT 2005

We haven't created any reports; just the standard ones that are supplied with
MS CRM. The errors are random; for example a report doesn't work and then
does or vice versa. There appears to be no pattern to the behaviour and a
working report can be executed four times then the fifth it will fail. Next
session (same credentials and source laptop); doesn;t work 10x in a row.



"John O'Donnell" wrote:

> the information is required error - is this happening for every report or
> just ones you have created?
>
> --
> John O'Donnell
> Microsoft CRM MVP
> http://www.mscrmfaq.us
>
>
> "i3Q" <i3Q@discussions.microsoft.com> wrote in message
> news:0D9E785F-0C8F-4C29-A0EE-18C624076ACF@microsoft.com...
> > We have experienced with Crystal Reports on our CRM installation since
> > installation. A large number of reports have always displayed the message
> > that further information is required before the report can be run and we
> are
> > now also getting:
> >
> > updateViewState failed
> >
> > Your request was cancelled. The necessary security privileges could not be
> > verified. Please contact your system administrator.
> >
> > The errors seem to vary randomly; for example a report was operating
> happily
> > for 5-10 executions over the course of 10 minutes then started displaying
> the
> > above message.
> >
> > We have applied the suggested fixes, I believe, but still no joy.
> Attempted
> > to run all crystal services as administrator and mixed results. Our setup
> is
> > two W2K3 boxes, one running the MS CRM and the other the SQL server.
> >
> > Any ideas?
> >
> > Steven
>
>
>
Top