2Prob

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  - 1
    - disabled Is anybody know? how I disabled copy and paste in my database. Thanks Tag: 2Prob Tag: 3991
  - 2
    - Uploading/Downloading Files using System.Net.WebClient I've had enough people ask me about uploading/downloading file attachments using the SDK, so I thought I'd share this code with the group. These are two functions that should've been provided with the SDK, because the static HTML page example is not very flexible. Here is are the function definitions required to upload/download files using the SDK. If you want to use an already completed implementation, look at the document archive feature of ManagePoint (http://www.managepoint.com) -Mark -------------------------------------------------------- using System; namespace CRMMapper { /// <summary> /// Summary description for Document. /// </summary> public class Document { public Document() { } public void UploadFile(int AttachmentType, string AttachmentID, string ErrorURL, string FileName, byte[] FileByteArray, string SuccessUrl, System.Net.NetworkCredential Credentials, string CRMPath) { string body; CRMUser CRMUSER = new CRMUser(CRMPath); string vbCrLf = Convert.ToString((char)13) + Convert.ToString((char)10); string vbCr = Convert.ToString((char)13); string vbLf = Convert.ToString((char)10); string boundary = "aevom43s98jq30m9w492024234ioafwf02439t0j05wa35w5ref"; System.Text.StringBuilder StrB = new System.Text.StringBuilder(); StrB.Append(System.Text.Encoding.Default.GetString(FileByteArray)); body = "--" + boundary + vbCrLf + "Content-Disposition: form-data; name=\"AttachmentType\"" + vbCrLf + vbCrLf + "5" + vbCrLf + "--" + boundary + vbCrLf + "Content-Disposition: form-data; name=\"AttachmentId\"" + vbCrLf + vbCrLf + AttachmentID + vbCr + vbLf + "--" + boundary + vbCr + vbLf + "Content-Disposition: form-data; name=\"UserId\"" + vbCr + vbLf + vbCr + vbLf + CRMUSER.UserId + vbCr + vbLf + "--" + boundary + vbCr + vbLf + "Content-Disposition: form-data; name=\"MerchantId\"" + vbCr + vbLf + vbCr + vbLf + CRMUSER.MerchantId + vbCr + vbLf + "--" + boundary + vbCr + vbLf + "Content-Disposition: form-data; name=\"ErrorURL\"" + vbCr + vbLf + vbCr + vbLf + ErrorURL + vbCr + vbLf + "--" + boundary + vbCr + vbLf + "Content-Disposition: form-data; name=\"SuccessURL\"" + vbCr + vbLf + vbCr + vbLf + SuccessUrl + vbCr + vbLf + "--" + boundary + vbCr + vbLf + "Content-Disposition: form-data; name=\"userFile\"; filename=\"" + FileName + "\"" + vbCr + vbLf + "Content-transfer-encoding: base64; " + vbCr + vbLf + "Content-Type: application/binary; " + vbCr + vbLf + vbCr + vbLf + StrB.ToString() + vbCr + vbLf + "--" + boundary + "--" + vbCr + vbLf; System.Net.WebClient myWebClient = new System.Net.WebClient(); myWebClient.Credentials = Credentials; string URL = System.Configuration.ConfigurationSettings.AppSettings["MSCRMServerAddress"] + "NoteUpload.srf"; myWebClient.Headers.Add("Content-Type", "multipart/form-data; boundary=" + boundary); myWebClient.Headers.Add("User-Agent", "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; .NET CLR 1.0.3705)"); myWebClient.Headers.Add("Accept", "image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-excel,application/msword, application/vnd.ms-powerpoint, */*"); myWebClient.Headers.Add("Accept-Language", "en-us"); myWebClient.Headers.Add("Cache-Control", "no-cache"); Byte[] bResponse = myWebClient.UploadData(URL, "POST", System.Text.Encoding.Default.GetBytes(body)); } public Byte[] DownloadFile(string AttachmentID, string AttachmentType, System.Net.NetworkCredential Credentials, string CRMPath, string ErrorURL, string FileName) { CRMUser CRMUSER = new CRMUser(CRMPath); System.Net.WebClient myWebClient = new System.Net.WebClient(); myWebClient.Credentials = Credentials; string querystring = "AttachmentType=" + AttachmentType + "&AttachmentId=" + AttachmentID + "&UserId=" + CRMUSER.UserId + "&MerchantId=" + CRMUSER.MerchantId + "&ErrorURL=" + ErrorURL + "&FileName=" + FileName; myWebClient.Headers.Add("User-Agent", "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; .NET CLR 1.0.3705)"); myWebClient.Headers.Add("Accept", "image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-excel,application/msword, application/vnd.ms-powerpoint, */*"); myWebClient.Headers.Add("Accept-Language", "en-us"); myWebClient.Headers.Add("Cache-Control", "no-cache"); Byte[] bResponse = myWebClient.DownloadData(System.Configuration.ConfigurationSettings.AppSetti ngs["MSCRMServerAddress"] + "NoteDownload.srf?" + querystring); return bResponse; } } } Tag: 2Prob Tag: 3987
  - 3
    - Changing System Required fields into Bussiness Recommended Hi all, Is there any possibility to change a System Required field into a Bussiness Recommended one ? I would like to do it with 'customerid' from opportunity entity. Thanks, Hugo Tag: 2Prob Tag: 3980
  - 4
    - How to format and restore the CRM server Hi. I need to format and restore the CRM server. This is a unique box with ActiveDirectory, SQL, CRM. What is the correct path to walk through ? Tag: 2Prob Tag: 3970
  - 5
    - Sales For Outlook (ISV Integration) Hello, I have gone through the ISV integration for browser client but actually just putting my hands in the sales for outlook client. So, I need to ask some basic questions... i- My understanding is that there is a built-in Addin provided with the sales for outlook client and we are not allowed to perform any ISV integration in it. Is it right? ii - If the answer to above question is correct, can we just customize it to some extent? If so, how much. iii - To integrate ISV in it, do I need to write my own Addin for outlook, if this is the only solution for now..... I will appreciate any basic steps towards it. Or a link from where I can get some help. Thanks Farhan Zia Tag: 2Prob Tag: 3964
  - 6
    - CDFMigrationTool No Longer Working for Me? We just completed our testing efforts of MS CRM and as a result, decided to restore the 4 CRM databases (_MSCRM, _METABASE, _CRMCRYSTAL, _MSCRMDISTRIBUTION) back to a 'clean' state. Apparently, the restoration files captured the databases in a state prior to running the migration tool to import our contacts from the CDF database into the CRM database(s). I've tried to run the migration tool several times now after the databases were restored, but it appears that nothing is being migrated. The time it takes for the tool to finish running now is extremely shorter than what it took for the intial (and successful) migration. Any thoughts? Tag: 2Prob Tag: 3958
  - 7
    - Dictionaries I have just installed MS office with windows XP. I set the language to English (Australian) as shown in the control panel. However when I write a document in any application the dictionary used is English (US). How do I set it to Australian? Also, when I try to add an item to the dictionary, the command is "greyed" out. How do I fix this. Thanks PC Tag: 2Prob Tag: 3957
  - 8
    - Help with ActionParameters I'm not sure how many people out there are using the SDK with CRM, but this is a question for those who are. I'm trying to learn about Workflows; more specifically about programming them through the SDK. What I'm trying to do is create a workflow which, upon the creation of an account, updates the email address to some other value. This is purely academic and I'm only doing this so I can get a better understanding of workflows and the SDK, etc. I've ran into a snag, however, in trying to add a parameter to my Action. Currently I've created the Process (process.Create()), created the Step (process.CreateStep()), created the Action (process.CreateAction()), and now I'm trying to add Parameters. One of the XML elements for a parameter has a value that is also an XML string (the XML for the new value of the EmailAddress1 field for the Account that's being updated). See the C# below .... ============================================================================ ===== System.Text.StringBuilder query= new System.Text.StringBuilder(79); query.Append("<account>"); query.Append("<emailaddress1>MyFrickinEmailAddress@me.com</emailaddress1>"); query.Append("</account>"); try { System.Text.StringBuilder parameter3XML= new System.Text.StringBuilder(105); parameter3XML.Append("<wfparameter>"); parameter3XML.Append(" <name>EntityXML</name>"); parameter3XML.Append(" <actionid>"+actionID+"</actionid>"); parameter3XML.Append(" <parametertypecode>"+Microsoft.CRM.Flags.WORKFLOW_PARAMETER_TYPE.WFPM_VALUE. ToString()+"</parametertypecode>"); parameter3XML.Append(" <datatype>"+Microsoft.CRM.Flags.WORKFLOW_DATA_TYPE.WFDT_XML.ToString()+"</da tatype>"); parameter3XML.Append(" <value>"+query.ToString()+"</value>"); parameter3XML.Append(" <orderofevaluation>3</orderofevaluation>"); parameter3XML.Append("</wfparameter>"); process.CreateActionParameter(userAuth,parameter3XML.ToString()); } catch(System.Web.Services.Protocols.SoapException err) { Console.WriteLine("ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source ); return; } ============================================================================ ===== When I send the parameter to the CRM server (process.CreateActionParameter()), I get the following exception back - ============================================================================ ===== ErrorMessage: SOAP Server Application Faulted <detail><error><code>80041a04</cod e><description>A parse error was encountered in the XML</description><details>A tag was encountered where data was expected at line 1, column 1 80</details><file>d:\mscrm\build\3017\src\platform\include\omcore\CrmPropert yBag Util.inl</file><line>490</line></error></detail> Source: System.Web.Services ============================================================================ ===== I've narrowed it down to the fact that I'm sending an xml string along as the parameter to my value element, but I don't know how else to do it than the way I currently am. I don't understand why CRM is choking on this! ANY feedback would be greatly appreciated! Ben Tag: 2Prob Tag: 3954
  - 9
    - Email KB article Is it possible to email a KB article to a customer in CRM? I'd like our techs to be able to send them. Or can you give customers access to KB articles? John Tag: 2Prob Tag: 3949
  - 10
    - Exchange Server Since I can't use Exchange 2003 with CRM yet, I thought I'd create a new server on my network running Exchange 2000 and use it strictly for CRM. However, I can't seem to find where, in CRM, I change the name of the Exchange server it is supposed to use. Does anyone know how to change it? Thanks Bert Tag: 2Prob Tag: 3936
  - 11
    - Auditing Software??!? My network admin is searching for software to evaluate installed programs on a pc. Ideally, we'd like to run the program, and have it report the installed programs on the pc's throughout the network. I am completely lost as where to find anything like this, are there any recommendations? Tag: 2Prob Tag: 3927
  - 12
    - How to add new Lookup Fields ? Hi I need to add new lookup field to some entities (or add some workaround that satisfy the same needings). For instance I need to add (somethink like) a lookup field to the Quote to refer to another Account (<Potential Supplier>) different from the standard field <Potential Customer>. I have the same needings for Orders, Invoices, Opportunities. How can I solve this ? Thanks Sebastiano Tag: 2Prob Tag: 3925
  - 13
    - Put new fields visible Hi all, I've created new fields in the oportunity entity but they don't appear when i create a new one after that. It's necessary to put them visible ou doing something else ? Thanks, Hugo Fonseca Tag: 2Prob Tag: 3924
  - 14
    - Email notifications Is there a way to have a person, specificly the email contact on the account, emailed when ever a change is made in the status of a case? Also, is there a way to create a custom case status? Thanks in advance. Billy Dodson Tag: 2Prob Tag: 3923
  - 15
    - Escalating issues to managers In the Microsoft CRM User's Guide (help file included with the CRM Implementation Toolkit), there is a topic titled "Using Workflow Processes and Rules" from which I am reading the following excerpt: You can use Microsoft® Business Solutions Customer Relationship Management (Microsoft CRM) to automate internal business processes by creating workflows to carry out routine tasks that involve daily business operations. These processes can be designed to ensure that the right information gets to the right people at the right time, and help participants keep track of the steps they have to take to complete their work. Your managers can define, automate, and enforce specific business rules, policies, and procedures. Microsoft CRM can automatically escalate overdue service requests, alert salespeople about pipeline management issues, and alert the sales force about key events. Microsoft CRM Workflow tools enable you to: a.. Define business policies based on established processes. b.. Ensure that customer commitments are met. c.. Automatically escalate issues to management when required. d.. Level workloads across teams and territories. e.. Manage key business policies and procedures. f.. Ensure a consistent service process. I am specifically interested in the sections that say that "Microsoft CRM can automatically escalate overdue service requests..." and that Microsoft CRM Workflow tools enable you to "Automatically escalate issues to management when required." I have found no documentation anywhere else on how to do this, and I have found no other references to escalation in Microsoft CRM on the web or in this newsgroup. I also saw no way to do this with the functionality provided by the Workflow Manager. Has anyone else set up escalation rules in Microsoft CRM? (Ideally, we would like to escalate overdue user activities to the user's manager.) -- Marc Wojtowicz Tag: 2Prob Tag: 3917
  - 16
    - Importing Multiple contacts to a master account I'm trying to get the new microsoft CRM to group multiple contacts under 1 key account. For example: I have 10 contacts for Nokia and I want to put them all under Nokia. Instead, when I export my excel file to the crm it turns all the contacts into there own master files, unconnected. Is there a way to import the files and have them sync up under the proper master account? Tag: 2Prob Tag: 3914
  - 17
    - Problem! Hey everyone... i'm working at the Port Authority of NY & Nj as a summer intern... I have to do some research. here goes: They'd like to allow employees access their Outlook via intranet and internet. That's not possible at the moment. Our current webServer is iPlanet. They use MS Exchange Server 2000 and Outlook 2000. Can these three be configured to allow them the internet / intranet access to their emails? Or will they need an IIS? If so, any version of IIS? I need details please. Tag: 2Prob Tag: 3913
  - 18
    - Logon HELP! I set up an account for a user on my business network giving them Domain Admin privelidges, but now when they try to logon using Domain User privelidges, it fails to load after the logon on screen and background. PLEASE HELP!! Tag: 2Prob Tag: 3907
  - 19
    - Time-Based Wait in Workflow Manager I want to automatically create a task for an opportunity 1 day before an appointment date (I have not yet created/used a field for this) that is entered for that opportunity. The "Time-Based Wait" in the Workflow Manager seems to be the best tool to do this, but the "createdon" field is the only one that seems to be available to select in a time-based wait. I see that there are several fields with datetime datatype in the Opportunity schema, so I expected these fields to appear as options in the time-based wait as well. Any suggestions? -- Marc Wojtowicz Tag: 2Prob Tag: 3906
  - 20
    - Question for Microsoft Hi, I have some clients running SBS 2000 now. If I install CRM for those customers, and planning to upgrade them to SBS 2003 when it releases. Will Microsft fix the problems for CRM not running on Windows 2003 by then? Thanks Tag: 2Prob Tag: 3903
  - 21
    - CRM notes Hi, I don't see any options in CRM to add a date field to notes for easier search in the future. Can you modify the note form? Thanks Mike Tag: 2Prob Tag: 3900
  - 22
    - How do I host my own website? Tag: 2Prob Tag: 3899
  - 23
    - CRM - your opinions please! Hi, There seems to be hundreds of CRM software packages out there. I am trying to understand what makes a good CRM package. My motivation for asking is that I am vaguely thinking of writing my own CRM package, but I need to find out more about user requirements. Please can you answer some quick questions for me!? Thanks! 1/ What "non-Microsoft" CRM software have you used - what did you think of it? - and do you have a URL for it? 2/ How do you think Microsoft CRM compares to competitor products? What does it have that the others dont, and/or lack which the others have? 3/ What are the 3 (or more?) important key features that you need in CRM software? Even a brief reply would be helpful to me! Thanks! Owen Tag: 2Prob Tag: 3898
  - 24
    - Cannot open database requested error Hi. I have just installed the CRM Server on a test machine. I have not yet installed the Email Gatewary on my Exchange Server. when I try to go to my CRM site to begin adding users I get a generic error message. In my event log I see the following error that occurred at the exact moment I got the error: MSCRM Platform Error Report: ---------------------------------------------------------------------------- ---------------------------- Error: Cannot open database requested in login 'Comsense_Inc_METABASE'. Login fails. Error Message: Cannot open database requested in login 'Comsense_Inc_METABASE'. Login fails. Error Details: Details on this error have not been provided by the platform. Source File: Not available Line Number: Not available Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain() at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionSte p.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) I was sure to add the Domain Users group the the SQL Server logins, and provide access to the Metabase and CRM databases. What am I missing here? Thanks for any help. Patrick Teas Comsense Inc. Tag: 2Prob Tag: 3896
  - 25
    - Enterprise Manager Hi. We have crm on a server in it's own domain. The server's over there. I can open the client to CRM on my own machine here at my desk. I manage all our SQL servers from my desk. Is it impossible to connect in Enterprise Manager to the CRM databases from here at my desk? It looks like I can only connect to them in EM when I'm actually at the CRM server. Tried client network utility using tcp/ip. Created a SQL username and password to get in too. Thank for any info. Tag: 2Prob Tag: 3893
- Next
  - 1
    - .NET 1.1 Is it true MS-CRM does not work with .NET v1.1 and only works with .NET 1.0 sp2? Thank you! - MDM Tag: 2Prob Tag: 3892
  - 2
    - User Access Error I get the following error message when typing http://localhost. I have installed the default system Adventure Works, have verified I put in the license and the name correctly. I have looked at Google/DejaNews but have not been able to find anything. I've spent a lot of time tinkering. Before I burn one of my MSDN calls to MS, I thought I might see if anyone had any thoughts. ---------------------- User Access Error The logged on user is either not a Microsoft CRM user, is disabled in the system, had not been assigned any security roles, or has not been assigned a license. ---------------------- I am working, for the first time with Windows 2003 and, for the first time, with Microsoft CRM. I've installed the default CRM domain. I believe I have installed and configured everything correctly -- but that is what everyone thinks. Much appreciate any assistance!! - MDM Tag: 2Prob Tag: 3889
  - 3
    - Accounts vs Contacts and their relationship Trying to figure out how the account and contact information is linked? You can create an account and associate it with a primary contact but when you go to the contact the account information isn't there and you have to associate it back to the account. Seems like an awful lot of work? kwagner@nltch.com Tag: 2Prob Tag: 3884
  - 4
    - MS CRM for Investment Industry Hi: Do you know of any add-on out there that allows the integration of Money Market Directory (MMD) and Nelson's data into Microsoft CRM? Thanks! Sal Tag: 2Prob Tag: 3880
  - 5
    - MS works spreadsheet I am using the works spreadsheet to amortize a loan for 24 months. The spreadsheet will only show 11 payments. Is there any way to get it to show the remaining payments and the baloon at the end? Tag: 2Prob Tag: 3877
  - 6
    - Exel's Custom toolbar I assinged a custom macro to a custom button on a custom toolbar in Excel and attach the toolbar to the workbook. But when I copy the workbook to a network location and then to user's computers the path to the macro is changed. So instead of the path being "Macro1" it changes to "C:\MyWorkbook!Macro1." When the button is pressed we get an error message that "MyWorkbook is already open" because it tries to re-open the workbook. I've tried everything to stop this. Even Microsoft is ignoring me. Tag: 2Prob Tag: 3866
  - 7
    - Going Wireless We are a small business, presently using laptops and running Windows 2000 Professional. We developed a proprietary program using Microsoft Access in Office 97, which we use to create "order" files (I believe these are .dbt files) which are sent to different offices worldwide as email attachments. The receiving office then downloads the files so as to become part of that office's "order" database. Here's the question. Is it possible for us to go wireless (whether in Windows 2000 or not) and send our order files (attachments) without a hardwire connection? Thanks, Dale Tag: 2Prob Tag: 3863
  - 8
    - Can not login at customers site with Crystal I am at a customer site and can not use the Crystal special data source for CRM. Each time I try to login with the correct address on their network and a different user name as the data source allows you to do, I receive an error saying the user can not be authenticated. I submit the user in the form domain\username with the correct password. Has any one else run into this problem, as a solutions partner? Tag: 2Prob Tag: 3858
  - 9
    - Custom Forms not installed When I installed Sales For Outlook (the june release) on a machine the user receives a "Custom Forms not installed" error every time they start up sales for outlook. This is on XP pro. All of our other CRM users do not seem to be having this problem. Any ideas? Tag: 2Prob Tag: 3856
  - 10
    - Re : Migrating emails from active Exchange 2000 to a offline Exchange 2000 I need to move emails from a production Exchange 2000 to an offline exchange 2000 and move it back later to the same exchange server 2000 after repair or reformat .... something like moving the .pst from 1 desktop computer to another desktop for viewing that I have the correct files loaded. Tag: 2Prob Tag: 3855
  - 11
    - 2000 internet error I searched the knowledge base, and this article is exactly what we are experiencing - but we don't use MOE 4.01 for Solaris. "The information in this article applies to: Microsoft Outlook Express 4.01 for Sun Solaris This article was previously published under Q186272 SYMPTOMS When you attempt to connect to a Post Office Protocol (POP3), Simple Mail Transport Protocol (SMTP), or Network News Transfer Protocol (NNTP) server, you may receive one or more of the following error messages: Your POP3 server has not responded in 60 seconds. Would you like to wait another 60 seconds for the server to respond? -or- A TCP/IP error occurred while trying to connect to server... Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC15 CAUSE This behavior occurs when you connect to your Internet mail server using a SOCKS proxy server, even though you can successfully connect to the Internet using a SOCKS proxy server. Outlook Express for Sun Solaris is unable to use a SOCKS proxy server. STATUS Microsoft has confirmed this to be a problem in Microsoft Outlook Express for Sun Solaris. MORE INFORMATION If you monitor the SOCKS proxy server, the tool that you use to monitor the SOCKS proxy server may not report any requests by Outlook Express." I don't know what to do with this information and it has me concerned that they only list the help for a program we aren't using. Can anyone explain this to me? We recently upgraded the computer from win 98 to 2000 NT. Thank you Kelly Tag: 2Prob Tag: 3854
  - 12
    - Customizing Crystal Reports Hello. I am trying to customize the default CRM reports to include parameter fields which will allow users to view a specific subset of data. I am able to customize the report and when I open the report from CRM it correctly prompts me for the parameters. However when I hit "View Report" the following error is returned: "Error encountered by Crystal PageServer The error message returned is: File c:\inetpub\wwwroot\viewrpt.cwr not found. [On Cache/Page Server: CRM2.pageserver]" Thanks for any suggestions. Tag: 2Prob Tag: 3853
  - 13
    - Task ownership changes when assigning opportunities We have a sales process that assigns tasks to different people for a single opportunity. For example, one person might be responsible for a phonecall confirming an appointment with the opportunity while the other person might be responsible for a task to meet with the customer. Let me see if I can simplify an example of a problem we are encountering: Opportunity X is owned by User A Sales process creates Task 1 for Opportunity X and Task 1 is assigned to [owner] (which is User A) Sales process creates Task 2 for Opportunity X and Task 2 is assigned to User B User A assigns Opportunity X to User C (through the standard web client) So now... Opportunity X is owned by User C Task 1 for Opportunity X is owned by User C Task 2 for Opportunity X is owned by User C Our problem is that we expected Task 1 to now be owned by User C (which it is), and for Task 2 to remain with User B (which it is NOT.) Is this functionality by design? Does the same thing happen for all objects (Leads, Accounts, etc.) in the system that are assigned to another user? Is there any way to force tasks to remain with the same owner even if the object associated with the task changes ownership? -- Marc Wojtowicz Tag: 2Prob Tag: 3850
  - 14
    - Microsoft sharepoint team services Software: Microsoft sharepoint team services The problem is that if I edit a document in team service using OFFICE XP and save the changes then when I open the same document on a different computer with windows Office 2000 the changes does not appear until I exit team website and comes back in. Any help in this matter will be appreciated. Tag: 2Prob Tag: 3849
  - 15
    - Repost: Crystal License error - need help Does anyone know where the IWAM_<computer_name> account password is being used by Crystal Reports? In my case I am getting logon errors for this account in the event log every time I try to access the reports. I have installed MSCRM on a Small Business Server 2000 box and I have gotten just about everything working except for the reports. When I try to access the reports I get the error about not enough crystal licenses. I saw the section in the implementation guide about this error but it doesn't seem to apply since the SBS2K box is an AD DC. Looking at the event logs it looks like the primary issue is logging in the IWAM_<server_name> account. Where does Crystal store this password? Incidentally the CrystalAdmin application crashes and will not allow the password to be changed. What type of account is this talking about? Is it a domain user account, a sql account or what? Any help would be appreciated. John Lammey Here are the various event log messages: System Log ID 10004 DCOM DCOM got error "Overlapped I/O operation is in progress. " and was unable to logon .\IWAM_W2 in order to run the server: {3D14228D-FBE1-11D0-995D-00C04FD919C1} ID 36 W3SVC The server failed to load application '/LM/W3SVC/2/Root'. The error was 'The server process could not be started because the configured identity is incorrect. Check the username and password. '. For additional information specific to this message please visit the Microsoft Online Support site located at: App Log Microsoft CRM ID 2 The description for Event ID ( 2 ) in Source ( Microsoft CRM ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: MSCRM Platform Error Report: ---------------------------------------------------------------------------- ---------------------------- Error: <description>The user id or the team id is missing.</description><file>d:\mscrm\build\3017\src\platform\include\omcore\ entity.inl</file><line>2713</line> Error Message: The user id or the team id is missing. Error Details: Details on this error have not been provided by the platform. Source File: d:\mscrm\build\3017\src\platform\include\omcore\entity.inl Line Number: 2713 Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain() at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.CallHandlerExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously). Security Log ID 676 Authentication Ticket Request Failed: User Name: IWAM_W2 Supplied Realm Name: NTAS1 Service Name: krbtgt/NTAS1 Ticket Options: 0x40810010 Failure Code: 0x12 Client Address: 127.0.0.1 Id 529 Logon Failure: Reason: Unknown user name or bad password User Name: IWAM_W2 Domain: NTAS1 Logon Type: 4 Logon Process: DCOMSCM Authentication Package: Negotiate Workstation Name: W2 ID 675 Pre-authentication failed: User Name: IWAM_W2 User ID: NTAS1\IWAM_W2 Service Name: krbtgt/NTAS1 Pre-Authentication Type: 0x2 Failure Code: 0x18 Client Address: 127.0.0.1 Tag: 2Prob Tag: 3845
  - 16
    - Printing Problem When I print a document in Windows XP Pro, the document stay in the queue. When I re-boot my machine, it prints the document I have printed before. Any ideas? Tag: 2Prob Tag: 3844
  - 17
    - exporting/importing databases Can someone tell me if it is possible to bring a database created in microsoft access into microsoft publisher 2002. any suggestions, I am trying to create a mailing list and I have about 900 entries to transfer. thanks Tag: 2Prob Tag: 3835
  - 18
    - diffs between crm std and crm proffessional suite there is no information on the differences between the 2 products - but I know that crm std suite doesn't have the contracts mgmt piece - but I don't know what else it doesn't have. We have installed the std suite, and need contract mgmt, so I was wondering what else is missing from the std suite. thanks, Paul Sorensen Tag: 2Prob Tag: 3834
  - 19
    - CRM costs I got a lot of small business costs inquiring about CRM for an "ACT" replacement in their businesses. Many of them have 5 to 10 people. Is there a cost effective route to attain this product? I end us getting $1300 per user plus training expenses, etc. I really just want a simple version of the product to replace ACT. Or is this just not the product? Tag: 2Prob Tag: 3833
  - 20
    - Help | Contents | Find | Go button Search from CRM Web Client In short, I have been unable to perform a Help | Contents | Find | Go button search from the CRM web client until I added my domain account to the Administrators Group of the CRM server. It doesn't seem to make sense to me that all CRM users would have to be added to the Administrators Group of the CRM server. I'm assuming this issue could've been avoided during the initial installation of CRM, but I wasn't around when that took place. What can/should I do to address this situation (i.e. having to add CRM users to the Administrators Group in order to use the search)? Thanks! By the way, I was originally getting the following error: Original ASP.NET error information: Stack Trace: [OleDbException (0x80070005): Access is denied.] Microsoft.CRM.Web.HelpFind.ConfigurePage() +512 Microsoft.CRM.Application.Controls.AppPage.OnLoad (EventArgs e) +123 System.Web.UI.Control.LoadRecursive() +29 System.Web.UI.Page.ProcessRequestMain() +724 Tag: 2Prob Tag: 3832
  - 21
    - Change Activity default duration Are sales people would like this changed from 30 minutes to 1 minute. I dont see away to change it. Is there a way to do this? Tag: 2Prob Tag: 3828
  - 22
    - MS CRM Services and Local System account Should the services be running under the local system account or do they need a Network account... What kind of privileges are needed? Thanks Tag: 2Prob Tag: 3827
  - 23
    - Workflow Manager and Workflow Monitor privileges exception I dont know what Workflow Manager and Workflow Monitor are for but if I try to start them up I get the following exception: you do not have suffecient privileges to run the xxxxxxxx. For more information contact the system administrator. Now I believe that I am logged in as the system administrator (Account that installed MS CRM)... I dont know if this has anything to do with our inability to connect to the Exchange Connector to send mail... Later Tag: 2Prob Tag: 3826
  - 24
    - Crystal Session Timeout Errors We get Session Timeout Errors on some of the crystal reports...And this is after just a second or two its not like we sitting and waiting. Any guidance? Tag: 2Prob Tag: 3825
  - 25
    - Cannot remove a TEAM from MS-CRM v1.0 It's really strange that I can only crerate a TEAM in Business Unit and add/remove member to it, but I cannot remove the TEAM itself. My role is System Admin Does anyone meet the same problem? Tag: 2Prob Tag: 3819

Hi I have two problem,

1. The calendar at the right top corner of the Workplace-Calendar not works,
there is a text "NaN" in every field. But other pop-up calendars works well.

2. I was create an appointment with CRM Outlook client , but appointment
created in only my account and it didnt sent any request to ather attendees.
When I looked to appointment details in the scheduling tab, I see other
attendees as domain\user and their free/busy data not shown, if i correct as
"username" it shows free/busy data.

Osman SHENER

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