Prob with sales for outlook

Hi,
Since i've been so quicly helped to solve my fist prob with crm i go on with
the second one:
When i install sales for outlook 2003 all the buttons work exept the ones
for creation of new account, new contact and the the two other ones in the
same row.
Additionnaly when i try to promote mails into crm element outlook crashes
And now i've another problem, i've uninstalled sales and when i install it
again (after having deleted everything included the former install of sql
desktop) i don't get the tool bar and i don't get no display at all from crm
in the folder view
thax in advance for your help

--
Chaoul

chaoul@datasafe.fr

Henning
Mon Jul 11 10:16:13 CDT 2005

Hi Ghaoul,



It sounds like the crmaddin.dll has not been installed correctly. There are
a lot of Knowledge Base articles describing the various scenarios that may
result in the behaviour of the SFO, as you experiences.



First you can try to re-install the crmaddin.dll, by removing it from
Outlook and re-apply it after having restarted your Outlook-client:

In Outlook, Go to: Tools -> Options -> Other -> Advanced Options -> COM
Add-in

If the crmaddin.dll (Microsoft CRM Outlook Add-in) is listed as available
add-ins, you should try to remove the add-in, close your Outlook and add the
add-in again. You'll normally find the add-in in the following path on your
client PC:

C:\Programs\Microsoft CRM\Client\bin\crmaddin.dll



In some cases you might need to delete the CRM Outlook forms and clear the
cache, if you are reinstalling Microsoft CRM Sales For Outlook. If you only
expiriences problems with one or two of the buttons in the Microsoft CRM
Outlook Toolbar, you can try and reinstall the CRM form for the specific
from-buttonnot working (e.g.: contact, task, e-mail and appointment). for
this you need to download the forms (in Knowledge Base article 862523 you
can find a link for downloading the forms) - but as mentioned above, you may
find a lot of other useful articles in Microsoft Knowledge Base to solve
your problem - log on to Partner or Customer Source and take a look.



Kind regards,



Henning B. Jespersen

(WM-data, Denmark)



"Chaoul" <chaoul@datasafe.fr> wrote in message
news:ORPn4chhFHA.1444@TK2MSFTNGP10.phx.gbl...
> Hi,
> Since i've been so quicly helped to solve my fist prob with crm i go on
> with the second one:
> When i install sales for outlook 2003 all the buttons work exept the ones
> for creation of new account, new contact and the the two other ones in the
> same row.
> Additionnaly when i try to promote mails into crm element outlook crashes
> And now i've another problem, i've uninstalled sales and when i install it
> again (after having deleted everything included the former install of sql
> desktop) i don't get the tool bar and i don't get no display at all from
> crm in the folder view
> thax in advance for your help
>
> --
> Chaoul
>
> chaoul@datasafe.fr
>

Chaoul
Wed Jul 13 03:52:15 CDT 2005

Hi,
first thanks for the addin, it worked out, i get the abr and the connexion
in the folders. but the quick creqte buttons still don't work. I tried to
clear the cache, bit i didn't find a way to get to the sheet that gives me
the link to reinstall the button properly.
And i realised that the whole toolbar installed by sfo, isn't working at all
not only the promote button.
i've spent hours reading with my poor english the KB but i didn't find the
862523


--
Chaoul

chaoul@datasafe.fr
"Henning B. Jespersen" <hejep@wmdata.com> a écrit dans le message de news:
eI2j7tihFHA.576@TK2MSFTNGP15.phx.gbl...
> Hi Ghaoul,
>
>
>
> It sounds like the crmaddin.dll has not been installed correctly. There
> are a lot of Knowledge Base articles describing the various scenarios that
> may result in the behaviour of the SFO, as you experiences.
>
>
>
> First you can try to re-install the crmaddin.dll, by removing it from
> Outlook and re-apply it after having restarted your Outlook-client:
>
> In Outlook, Go to: Tools -> Options -> Other -> Advanced Options -> COM
> Add-in
>
> If the crmaddin.dll (Microsoft CRM Outlook Add-in) is listed as available
> add-ins, you should try to remove the add-in, close your Outlook and add
> the add-in again. You'll normally find the add-in in the following path on
> your client PC:
>
> C:\Programs\Microsoft CRM\Client\bin\crmaddin.dll
>
>
>
> In some cases you might need to delete the CRM Outlook forms and clear the
> cache, if you are reinstalling Microsoft CRM Sales For Outlook. If you
> only expiriences problems with one or two of the buttons in the Microsoft
> CRM Outlook Toolbar, you can try and reinstall the CRM form for the
> specific from-buttonnot working (e.g.: contact, task, e-mail and
> appointment). for this you need to download the forms (in Knowledge Base
> article 862523 you can find a link for downloading the forms) - but as
> mentioned above, you may find a lot of other useful articles in Microsoft
> Knowledge Base to solve your problem - log on to Partner or Customer
> Source and take a look.
>
>
>
> Kind regards,
>
>
>
> Henning B. Jespersen
>
> (WM-data, Denmark)
>
>
>
> "Chaoul" <chaoul@datasafe.fr> wrote in message
> news:ORPn4chhFHA.1444@TK2MSFTNGP10.phx.gbl...
>> Hi,
>> Since i've been so quicly helped to solve my fist prob with crm i go on
>> with the second one:
>> When i install sales for outlook 2003 all the buttons work exept the ones
>> for creation of new account, new contact and the the two other ones in
>> the same row.
>> Additionnaly when i try to promote mails into crm element outlook crashes
>> And now i've another problem, i've uninstalled sales and when i install
>> it again (after having deleted everything included the former install of
>> sql desktop) i don't get the tool bar and i don't get no display at all
>> from crm in the folder view
>> thax in advance for your help
>>
>> --
>> Chaoul
>>
>> chaoul@datasafe.fr
>>
>
>