RonaldL
Tue Nov 22 03:38:04 CST 2005
Hi Carrie,
There can be several reasons why the crystallogon.csp will generate the 500
error message. There's quite a big change that this is because of a failure
in the database. If the database is fixed, then the crystallogon.csp will
show correct xml data and your reporting will work again. If not, then you
really should open a case with MBS.
With kind regards,
Ronald Lemmen
Avanade Netherlands
"Carrie" wrote:
> Hi Ronald,
>
> I have not rebuilt the apps DB yet. One of my concern is that, when i
> rebuild the apps DB,
> will it somehow fix the link to
http://servername/reports/crystallogon.csp
> since i always got
> http 500 internal server error messages when i logon into that page?? This
> page should
> return some xml code right?
>
> If my crystallogon.csp still errors out and i just rebuild the apps DB, will
> this fix my problem??
>
> Carrie
>
>
> "Ronald Lemmen" wrote:
>
> > Carrie,
> >
> > Have you tried rebuilding the APS database according to the KB article?
> > This you should do, including the last step, running the report toolkit.
> >
> > Kind regards,
> >
> > Ronald Lemmen
> > Avanade Netherlands
> >
> > "Carrie" wrote:
> >
> > > Hi All,
> > >
> > > Thanks for your feedback. I tried to perform the 12 steps mentioned on KB.
> > > However none of them can solve my problem. I am guessing maybe it's caused by
> > > the crystallogon.csp error that i received. Is there a workaround for this??
> > >
> > > Thx,
> > > Carrie
> > >
> > > "Julio Martus" wrote:
> > >
> > > > Dear Carrie:
> > > >
> > > > Please visit this web
> > > > https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?WTNTZSMNWUKNTMMYKYNVMKSKSRYTTYZOXPVOVVVUOMLYWORPOSLNMWONQSYQNKSYXZTWOWVXUUMSMVYRSVPZLQOKYNKMQURV
> > > >
> > > > Its a Web about Frequently asked questions about Microsoft Business
> > > > Solutions CRM 1.2 Reports the ID is 834789
> > > >
> > > > There was 12 ways to help you to solved your problem.
> > > >
> > > > I wish that this information help you
> > > >
> > > > Julio Martus
> > > >
> > > >
> > > > "Carrie" <Carrie@discussions.microsoft.com> wrote in message
> > > > news:7637A876-665E-45E9-9AD7-B5E7FAA05992@microsoft.com...
> > > > > Hi,
> > > > >
> > > > > When i click the report module on CRM, i got the following error.
> > > > >
> > > > > Crystal Reports Logon Error
> > > > >
> > > > > Please verify that you have enough crystal licenses
> > > > >
> > > > > I noticed that in ISS Manager, the 4 extensions are also missing (.cri,
> > > > > .rpt, .csp, .cwr). Also if i go to
> > > > >
http://crmserver/reports/crystallogon.csp,
> > > > > the page will return http 500 internal server error.
> > > > >
> > > > > I also saw KB 862678 on how to rebuild the crystal Apps. In this case, can
> > > > > i
> > > > > just upload the report toolkit into my crmserver??
> > > > >
> > > > > Why did i get the internal server error when i logon to crystallogon.csp??
> > > > > Any ideas as why this is happened?
> > > > >
> > > > > Thanks
> > > > >
> > > > > Carrie
> > > >
> > > >
> > > >