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- Previous
  - 1
    - UK Action Pack Licenses Do any of you run action pack licenses and open licences? In the UK you get 5 Suite Pro licenses and the suite module when you buy the action pack as part of being a registed MS partner. I am going to buy 4 more Sales Professional from my MS reseller. Do any of you know if this would cause a problem as the reseller is saying I can only buy licences which are of the same type as the action pack. I think this has to be a load of rubbish as you can mix suite pro and sales pro fine!!! Help would be appreciate with regard to this matter as the reseller has never dealt with anyone who has action pack licenses installed before. Thanks Tag: Cut and Paste Tag: 42297
  - 2
    - Modify Activity Forms You customize activity views in an undocumented way. All you need to do is browse to http://<crm-server>/tools/viewEditor/viewManager.aspx?id={<GUID>} (<crm-server> is the name of your CRM server) The values to substitute for <GUID>: 00000000-0000-0000-00AA-000000666100 Activities Advanced Find View 00000000-0000-0000-00AA-000010001899 My Activities 00000000-0000-0000-00AA-000010001900 Open Activities 00000000-0000-0000-00AA-000010001901 Closed Activities 00000000-0000-0000-00AA-000010001902 All Activities 00000000-0000-0000-00AA-000010001903 Activities Associated View 00000000-0000-0000-00AA-000010001911 Homepage 00000000-0000-0000-00AA-000010001951 Sales Process Activities Subgrid So, for instance, to edit the "All Activities" view you'd go to http://<crm-server>/tools/viewEditor/viewManager.aspx?id={00000000-0000 -000 0-00AA-000010001902} Note: "Activities Associated View" is the one to use for the activities subview for Account, Contact, etc. In addition to the standard columns of Subject, Type, and Status, you can add Actual End Assigned To Created By Date Created Due Date Last Updated Priority Tag: Cut and Paste Tag: 42296
  - 3
    - installation Crystal during CRM setup. During installation of CRM server 1.2 the process asks for the Crystal CD. After inserting the CD the system keeps on asking for the CD and the only way to stop is is cacelling the installation. Can anyone help???????????????????????????? The error log ands with: Property(C): ASPNETSERVICEACCOUNTPASSWORD = ********** Property(C): REBOOT = ReallySuppress Property(C): PackagecodeChanging = 1 Property(C): ProductState = -1 Property(C): PackageCode = {62CEA7BA-9717-4229-9B85-1FFA2632A1FC} Property(C): ErrorDialog = ErrorDialog Property(C): DefaultUIFont = Arial10 Property(C): VersionNT = 502 === Logboekfunctie beÃ«indigd: 5-8-2005 16:28:05 === MSI (c) (38:3C) [16:28:05:796]: Note: 1: 1708 MSI (c) (38:3C) [16:28:05:812]: Product: Microsoft CRM Server -- De installatiebewerking is mislukt. MSI (c) (38:3C) [16:28:05:890]: Grabbed execution mutex. MSI (c) (38:3C) [16:28:05:890]: Cleaning up uninstalled install packages, if any exist MSI (c) (38:3C) [16:28:05:906]: MainEngineThread is returning 1602 === Verbose logging stopped: 5-8-2005 16:28:06 === Tag: Cut and Paste Tag: 42295
  - 4
    - Modal Dialog Box With specified height and width. Hi, I need to open the page as Modal Dialog box with the specified height and width. I tried making entry in to isv.config but it doesn't work. This is the line of code that i added into isv.config <Button Title="Finalize Order..." ToolTip="Finalize this Order." Url="/ALTIMSWebApp/ALTIMS_InterpretingOrderEntry.aspx" Icon="/_imgs/ico_16_2020_d.gif" PassParams="1" WinParams="height=645,width=670" WinMode="1"/> Any suggestion will be appreciated, Thanks, Irfan Tag: Cut and Paste Tag: 42294
  - 5
    - Crystal services Fail during Installation Does anyone know why the Crystal services would fail during installation?? It's saying that the user may not have sufficient privileges, but the user account is a domain admin, and a local admin...?? Surely it won't let you start installation if the user doesn't have enough rights??? Any help will be most appreciated Ben Tag: Cut and Paste Tag: 42293
  - 6
    - when customizations visible in outlook? Hi, If i change a field in CRM, when will that be visible in outlook? after i publish? after outlook goes offline and back online? or after i restart outlook. At a client i only see my changes when i restart outlook. I find that odd. Normally if the SFO client is online, it should be update with the rest of crm right? Greetz Tag: Cut and Paste Tag: 42290
  - 7
    - SALES/OUTLOOK plugin problem I currently have CRM running and it is functioning well with the WEB interface. I have now installed the Outlook plugin and have it functioning. However, there seems to be a problem with one peice. When I create a CRM E-mail, the REGARDING button does not work. I can not associate it with an account and therefore it only gets associated with the contact. I am running Outlook 2003 on a Windows 2003 Terminal Server. All other functions seem to be working so far. Tag: Cut and Paste Tag: 42283
  - 8
    - SFO Problem This is a multi-part message in MIME format. ------=_NextPart_000_001E_01C599B2.ADFC51F0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable SFO Problem=20 I get an error: "CRM Sales for Outlook cannot go offline. The user = does not have the sufficient privileges, or the Microsoft CRM server was not found." Ther Web Client Works 100%=20 Apllication Eventlog MSCRM Platform Error Report: -------------------------------------------------------------------------= ------------------------------- Error: Exception from HRESULT: 0x80044104. Error Message: Exception from HRESULT: 0x80044104. Error Details: Details on this error have not been provided by the = platform. Source File: Not available Line Number: Not available Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain() at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at = System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecution= Step.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& = completedSynchronously) Pleas help ------=_NextPart_000_001E_01C599B2.ADFC51F0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 6.00.2900.2668" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY> <DIV> <P><FONT face=3DArial size=3D2>SFO Problem </FONT></P> <P><FONT face=3DArial size=3D2> I get an error: "CRM Sales for = Outlook cannot=20 go offline.  The user does<BR>not have the sufficient privileges, = or the=20 Microsoft CRM server was not<BR>found."</FONT></P> <P><FONT face=3DArial size=3D2>Ther Web Client Works 100% </FONT></P> <P><FONT face=3DArial size=3D2>Apllication Eventlog</FONT></P> <P><FONT face=3DArial size=3D2>MSCRM Platform Error Report:</FONT></P> <P><FONT face=3DArial=20 size=3D2>----------------------------------------------------------------= ----------------------------------------</FONT></P> <P><FONT face=3DArial size=3D2>Error: Exception from HRESULT: = 0x80044104.</FONT></P> <P><FONT face=3DArial size=3D2>Error Message: Exception from HRESULT:=20 0x80044104.</FONT></P> <P><FONT face=3DArial size=3D2>Error Details: Details on this error have = not been=20 provided by the platform.</FONT></P> <P><FONT face=3DArial size=3D2>Source File: Not available</FONT></P> <P><FONT face=3DArial size=3D2>Line Number: Not available</FONT></P> <P><FONT face=3DArial size=3D2>Stack Trace Info: at=20 System.Web.UI.Page.HandleError(Exception e)</FONT></P> <P><FONT face=3DArial size=3D2>at = System.Web.UI.Page.ProcessRequestMain()</FONT></P> <P><FONT face=3DArial size=3D2>at = System.Web.UI.Page.ProcessRequest()</FONT></P> <P><FONT face=3DArial size=3D2>at = System.Web.UI.Page.ProcessRequest(HttpContext=20 context)</FONT></P> <P><FONT face=3DArial size=3D2>at=20 System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecution= Step.Execute()</FONT></P> <P><FONT face=3DArial size=3D2>at=20 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& = completedSynchronously)</FONT></P> <P><FONT face=3DArial size=3D2></FONT> </P> <P><FONT face=3DArial size=3D2>Pleas help</FONT></P></DIV></BODY></HTML> ------=_NextPart_000_001E_01C599B2.ADFC51F0-- Tag: Cut and Paste Tag: 42277
  - 9
    - SFO sync looping Hi I've noticed that when I take SFO offline, the progress dialog box will refer to the table being processed. The message goes like: "Processing Article xxxxxx". Then there will be a message about the number of records updated, inserted etc. What puzzles me is that the same table is processed several times, so you may get a sequence of tables processed and then it will start over doing some of the tables once more. Is this how it should be? Can anybody explain why this is happening? Thanks Ketil Tag: Cut and Paste Tag: 42270
  - 10
    - Data Loss in the Opportunity (CRM 1.2) Hi, I would like to check on the opportunity reports on the closed opportunity by opportunity Won-Lost Report. However, I found all the records are WON status. It's quite strange that we are sure there should be no such possibility. Then we go to the opportunity module to list the closed opportunity, the data in the previous are lost. We never delete the record on the closed opportunities. We check on the database, the data is lost also. In this few days, CRM security services & Crystal Report Services hang. We need to Cold boot the Server to reactivate the services. Please help for the case. Much Appreciated Tag: Cut and Paste Tag: 42267
  - 11
    - Customization Issue I added a couple fields (not custom) to the account form . . . then removed them. Now, those field names are showing up in the fields dropdown box in "Advanced Find". How can I remove them from there? -- Brandon Smith Presentations Direct - "Document Finishing Solutions" http://www.presentationsdirect.com Tag: Cut and Paste Tag: 42258
  - 12
    - Scribe XML to CRM migration I realize this isn't a group dedicated to Scribe or migration, but it's the closest I could find. I'm trying to migrate contacts from XML to CRM using Scribe. However, when I do this, all that it inserts are blank fields. Any ideas? Tag: Cut and Paste Tag: 42255
  - 13
    - Shrinking the Distribution DB I have followed the instructions found in article 894811 (customersource login required) to shrink the MSCRMDistribution database size, but after following the directions, the size of the DB remains the same. Is there something I'm missing? -- Brandon Smith Presentations Direct - "Document Finishing Solutions" http://www.presentationsdirect.com Tag: Cut and Paste Tag: 42253
  - 14
    - Can I import ACCOUNTS from a CSV file.. like i do contacts I am trying to import several hundred ACCOUNTS, but I can not find a way to actually import them. I can import contacts, but I really need to import this CSV file that has the ACCOUNT NAME, ADDRESS and PHONE... Is there a way to do this? Tag: Cut and Paste Tag: 42248
  - 15
    - Setting Tab order for custom forms In CRM 1.2, I modified the form I use to fill in a lead. Which after publishing worked fine, except that the default tab order (the next field the cursor goes to after pressing the tab key) isn't how I want it. Is there a way to set the tab order of the fields? -- Scott H Tag: Cut and Paste Tag: 42246
  - 16
    - CRM and ESP integration (Email Solution Provider) Has anyone done this? If so, which ESP and to what extent? Tag: Cut and Paste Tag: 42245
  - 17
    - Menu Customization I am adding custom menu items to CRM by editing the isv.config file. They are basically links to web sites, can anyone tell me how to get the site to open within CRM instead of a separate window. When adding navigation buttons they will open withing CRM. My Code: <CustomMenus> <Menu Title="New Menu"> <MenuItem Title="Home" Url=http://home /> </Menu> </CustomMenus> Thanks in Advance, Rick Tag: Cut and Paste Tag: 42241
  - 18
    - Customised forms and Outlook As far as I understand whenever you customise a form that is to be used with Outlook, the customisation should automatically be pushed out to SFO (Sales For Outlook). However, this does not appear to happen immediately, because I tried a test yesterday and it has taken until today to publish the specific customisation within Outlook, it is fine within CRM it is published immediately. I have tried this again today with a different customisation and the same is happening. So I guess my question is two fold: 1, Is there a time delay between publishing within CRM & the customisation getting published to the Outlook Client? 2, If so, is there any way to get rid of this delay? Tag: Cut and Paste Tag: 42238
  - 19
    - Publishing Schema Fields I have created several new schema fields and have added the mappings. The publishing was successful and IIS was reset. However I cannot view the additional fields in the browser even after rebooting. The event viewer does not give any hints either. Am I missing something? Tag: Cut and Paste Tag: 42234
  - 20
    - workflow e-mail template dropdown list is empty hello i want to create a rule for object (case ) like: When case is created e-mail to: (account); .... and here I want to put an e-mail template, but the dropdown list is empty. I have created all kind of e-mail templates but... the list is still empty. can anybody tell me what can i do to see my templates there thankyou Tag: Cut and Paste Tag: 42230
  - 21
    - A Test and Training Domain Hi All What Would the Implication be if I setup a new Active Directory forest called Adventure Works on my Current AD Network. I want to use this new Domain for training and Testing. I want to Load the Sample Data on the CRM server in the Adventure Active Directory will I have acces to this data from my Active Directory or should I setup a trust or do anyone have some Ideas pleas. Thx in Need the for Help Tag: Cut and Paste Tag: 42225
  - 22
    - Problem to modify KB after change the template Hi, Something strange. I create a Knowledge base template and Write article, submit... If I change my KB tmeplate, put my article in draft mode and try to add information in the new section I add in the template it doesn't work. Any idea? Did MS could have a fix for that? Sylvie Tag: Cut and Paste Tag: 42224
  - 23
    - Activate and deactivate a order Hello, it is possibile "activate" and "de-activate" a order? In the CRM the status possible are: active, annull and submitted. I would like change the status if a attibute of account are null or not null. It's possible? Thank you, Sergio Tag: Cut and Paste Tag: 42218
  - 24
    - Attachment to a Quotation Does anyone know how to attach a file (Word file) to a Quotation record? The file would contain the actual quotation sent to the customer. Cheers H. Tag: Cut and Paste Tag: 42207
  - 25
    - Problem between SFO and MCAfee 8.0 Hi, We have a problem with SFO and Macfee 8.0. Because CRM access TEMP folder and McAfee block something in TEMP folder, I have an error message, I fond the solution in KB of Microsoft but it's not what we need. They ask to deactivate the part of scanning in temp folder, but, for security reason I need to keep this function of McAfee activate. Did somebody already had this proble? Sylvie Tag: Cut and Paste Tag: 42204
- Next
  - 1
    - login promp twince in CRM Report Hi, Did somebody know why I always have a login prompt twice when a user whant to see CRM report. They already login in CRM. Thanks, Sylvie Tag: Cut and Paste Tag: 42203
  - 2
    - CRM server powered down I have had a power outage in the server room, and the CRM server powered down (not through a standard shutdown). Since rebooting nobody can log in to CRM now. Everybody gets an error message saying "An error has occurred. For more information, contact your system administrator." Can anybody suggest where I begin to fix this? Tag: Cut and Paste Tag: 42196
  - 3
    - Credentials Timeout I have been reading through some of the posts about login problems I have taken some advice and added my crm server to the intranet zone in IE and also set the option to automatically login to intranet zone. The problem I have is if I set this up the machine seems to 'drop out' of crm after about 15 minutes. This causes a page cannot be displayed on the crm and also the avaya integration comes up with 'invalid parameter' if a call comes in. The way to fix this is to press ctrl-alt-del and lock the computer and then unlock and put the domain password in again. This has pointed me to the fact that the domain credentials seem to be 'timing out'. P.S when the machine 'drops out' the user also can't access any mapped drives on the server either until I have put the domain password in again. Tag: Cut and Paste Tag: 42194
  - 4
    - Personalise bulk distribution? Hi, I've searched the articles but cannot seem to find an answer or documentation anywhere. I am trying to send emails from a template in CRM to a list of recipients but everytime I do so all the emails sent has the name and details of only the first recipient in the emails. Can CRM send email to more than one recipient at the same time and change the details in all the emails to the details of the individual recipients? As in first name, last name, company name, etc in the body of the message? Thanks, Andre' -- Andre'''' The Business Zone 31 Durban South Africa Tag: Cut and Paste Tag: 42193
  - 5
    - Getting CRM fields into outlook contacts? Can someone point me to how to get one of my CRM fields (parent account) to show up in outlook contacts. I know that in outlook I have to customize current view and add the fields, just am not sure how I get that field to show up from CRM. Thanks. Tag: Cut and Paste Tag: 42185
  - 6
    - Leads I notice that when putting leads into CRM they show up with names. How can I get the leads to be sorted by company? Many of our leads are within companies and that would be more suitable for our needs. -- Linda Tag: Cut and Paste Tag: 42184
  - 7
    - Adding user / deployment manager This is a multi-part message in MIME format. ------=_NextPart_000_00F2_01C59850.B067B780 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Can anyone help with this error I'm getting, so far installed software = on server and then get this The server localhost is not responding. this might happen if it is = currently unavailable, it is not a Microsoft CRM server, or you do not = have specific privileges to run user manager. for more information = contact your system administrator. Never used this package before and want to give it a trail. Thanks Mark ------=_NextPart_000_00F2_01C59850.B067B780 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 6.00.2800.1505" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff> <DIV> <DIV><FONT face=3DArial>Can anyone help with this error I'm getting, so = far=20 installed software on server and then get this</FONT></DIV> <DIV><FONT face=3DArial></FONT> </DIV> <DIV><FONT face=3DArial>The server localhost is not responding. this = might happen=20 if it is currently unavailable, it is not a Microsoft CRM server, or you = do not=20 have specific privileges to run user manager. for more information = contact your=20 system administrator.</FONT></DIV> <DIV><FONT face=3DArial></FONT> </DIV> <DIV><FONT face=3DArial>Never used this package before and want to give = it a=20 trail.</FONT></DIV> <DIV><FONT face=3DArial></FONT> </DIV> <DIV><FONT face=3DArial>Thanks</FONT></DIV> <DIV><FONT face=3DArial></FONT> </DIV> <DIV><FONT face=3DArial>Mark</FONT></DIV></DIV></BODY></HTML> ------=_NextPart_000_00F2_01C59850.B067B780-- Tag: Cut and Paste Tag: 42168
  - 8
    - Creating user after big mess up I had an issue with license and followed a recommended procedure of removing and reinstalling the license. Now I have locked everyone out of CRM! I can't add users through Deployment manager it gives me the error: "The user has not been granted any licenses or the user has not been assigned any roles (80042f09)" I can not open CRM because there are no users installed. I am running windows server 2003 w/sp1 and SQL with latest SP. Running CRM 1.2 Any help would be appreciated! Tag: Cut and Paste Tag: 42162
  - 9
    - [object Error] when trying to print From one machine (mine, running Win XP SP2), I get an [object Error] when trying to print a report. I have never been prompted to install the ActiveX Crystal Viewer as has happened on other machines, even though I have reduced all of the security settings. Any thoughts on how this can be resolved? Thanks Leigh Tag: Cut and Paste Tag: 42159
  - 10
    - Workflow - Setting An Activity Date Hi, I've read a whole bunch of posts on workflow but cannot find the answer to my problem. I want to create a rule that on activation of a Quote a task is created with the task due date set to 7 days prior to the quotation expiry date. Cheers Andy. Tag: Cut and Paste Tag: 42158
  - 11
    - Sales for Outlook to off-line state Hello, I tried to get Sales for Outlook to off-line state, but after I confirmed Synchronization window with OK button and Initialization window occured, it crashed in a few seconds with following error: SQL Server does not exist or access denied. We have full SQL server installed. And I donâ??t know what could help Sales for Outlook to see and access SQL server. Clientâ??s on-line state works without any problems. I would appreciate it if you could help me with any idea. Tag: Cut and Paste Tag: 42155
  - 12
    - Security Roles for Reports I see in the help documentation that there are four levels of security for running reports. Admin, Executive, Manager and User Where is this configured? I cannot find it in the security role settings. We need to give salespeople access to reports on the contacts, leads, accounts, activities and opportunities -- but only their own and not others Tag: Cut and Paste Tag: 42154
  - 13
    - Using CRM Application Pool for Custom ASP.NET application Hi All I am having 2 server based CRM configuration set that is CRM database is on other server, My intallation on multi server went well and CRM is working fine. I have asp.net application which also uses the same database server as CRM and it is deployed on CRM web server. I have added this ASP.NET application to the Application Pool that CRM is using so that I don't have problem in Connecting to Database server however though CRM is able to connect to the database my ASP.NET application is not getting trusted connection on sql server. What am i doing wrong here? Do I have to do some more setting to get it working? Please help Makarand Tag: Cut and Paste Tag: 42152
  - 14
    - Help: Error when working disconnected in sales outlook When attempt to work connectionless, it appears to me the following message in all folders: "Cannot access rights of or privilege sufficient lacks to conduct this action". The user is administrator in local machine. The OS is WINDOWS XP SP2 HOME EDITION. Tag: Cut and Paste Tag: 42148
  - 15
    - ISV.Config not recognising changes Hi I am trying to add ToolBar buttons to the Account form for using the MapPoint web service. I have added the required code to the ISV.Config file, but am not seeing any sign of the buttons on the form. I have re-started IIS (using iisreset) on the server following the change I have renamed all other instances of isv.config on the server I have even added some mal-formed XML to the file to see if I can break it, and CRM just keeps coming up unchanged as usual. I can't see what else I can do! Any ideas? Thanks Rob Tag: Cut and Paste Tag: 42147
  - 16
    - Due Date on activity a required field Is there any way to make due date on the activity record a required field? Thanks James Tag: Cut and Paste Tag: 42144
  - 17
    - Problem when adding an appointment in CRM from the SFO ver. 1.2 When the users make an appointment in the SFO, its fails. The SFO makes the activity on the contact, but the Outlook synchronisation fails. The appointment does not appear in the Outlook calendar. Then we reinstall the appointment form in Outlook, clear the forms cache, and the problem is resolved. Then after some time (weeks) the problem comes back. Any ideas? Best regards Jacob Mondrup IT Manager, Cultivator Denmark. Tag: Cut and Paste Tag: 42142
  - 18
    - Installation -failed to create Microsoft CRM databases- When I try to install MS SRM, I get the message "Failed to install Microsoft Customer Relationship management Server. Failed to create Microsoft CRM databases. Unknown error. (80040E14). How can I resolve this problem. Please... Tag: Cut and Paste Tag: 42137
  - 19
    - CRm and map point Hello all, i am new to this forum and appologize if i am not in the right forum to ask this question... Currently we use a product called Visual CRM, which works in conjuntion with our Visual Manafacturing... thye both use the same database, however we do not really use the CRM module of visual that much. SO my boss asked me to check out MS CRM. Now i have a few questions to ask.. 1) Can MS CRM be used with map point? Most sales guys here use map point as there CRM alone. 2) Is it possible to import data from my visual database of current users to MS CRM, is there any import function in MS CRM? 3) Is this MS CRM a networkable application? Is all info kept in a databse on the server whetre anyone with proper permission can access sales guy A's info but not sales guy B info? Thanks in advance for any help... -- Rob... Tag: Cut and Paste Tag: 42116
  - 20
    - I am not able adding my userid to CRM user During the CRM installation and learning time, I added my usename to some of the account created by CRM installation. Later I understood the right way to add users and added 3 user to CRM. The process was fine for two user but give an error with my username. Now I have 2 user running and 1 username shown in the CRM userlist, but with no rights and no licence assigned. Anyone could tell me how I delete my username and reassign it? I cannot delete my username from the userlist, neither i would change my username in the CRM. Tag: Cut and Paste Tag: 42115
  - 21
    - Question about CRM Server migration HI, I would like to put my CRM app Server onto a new machine. Actually, the apps are on one machine, SQL is on another one and AD is on a third one. I would like to know if the only thing I have to do is to install CRM server on the new machine and specify to use old data and old AD. Question : - What happens with form customization? Do I need to do a "Deployment manager full deploy"? - What happens with custom report that has been deployed? - Is there any way to make SFOulook client point to the new server? Should I be better removing the old machine from the network and using the same machine name for the new one? That way I would avoid having to modify lots of client configuration? Any link to document where I could find information? Thanks! Tag: Cut and Paste Tag: 42103
  - 22
    - Case reports Hi Guys, we are using CRM for logging our service calls but have a few issues which I hope someone might be able to help with. Firstly, when logging onsite visits we are recording them as appointments but we need to report on these to automatically produce onsite job sheets, incorporating information from the appointment, case and account records. I've created a report in Crystal with varying degrees of success as it seems to miss of information from Account records and also doesn't seem to restrict the report to Appontment activities, despite my filter. Has anyone else done anything like this successfully? Secondly, we would like to be able to offer our customers some form of update on their case history, either via a report or restricted viewing to their case history. I know there are a couple of 3rd party plugins which allow remote access to CRM but on investigation these seem horrendously expensive & OTT for us. Does anyone know if it's possible to automatically email a report at a certain time, perhaps via the workflow manager? We could then create a Case Activity by Case report for each customer and email it daily. Finally (honest!) does anyone know if the next version of CRM has any better interaction between the Outlook plugin and the Service side? We are running 1.2 and it's really annoying that you can create a new lead, opportunity, quote etc from an incoming email but not a case! Again, if anyone has discovered a way to do this I woud be very grateful for any advice! Many thanks Ruth Tag: Cut and Paste Tag: 42099
  - 23
    - How to see incoming emails within CRM? Hi all, where can I read how to setup CRM so we can see incoming emails for a given accounts (ex, support@..) in a queue? We have already configured a queue and can send mails OUT of CRM. Regards, Vadim Tag: Cut and Paste Tag: 42095
  - 24
    - Problem with importing contacts from MS Outlook, TXT file, CSV fil Hello I'm trying to import contacts from MS Outlook , TXT file or CSV file the problem is, when i'm trying to import the contacts into the CRM version 1.2 there's an error "Microsoft Internet Explorer" "A system error occurred while the data was being imported. The import wizard will now close" Whatever i tried there is the same error like this i tried from "MS Outlook contacts" from CSV file, from TXT file... but without any success results. I'm sure that the contacts are correct, because i tried to import them from file into MS Outlook, and it works... but when i try to import it into CRM the error is known.... Can someone help me with this annoying problem please? Tag: Cut and Paste Tag: 42077
  - 25
    - Sent Mail Question I'm new to CRM 1.2 so patience please. It appears that if I send a mail message to a Contact that I have in an Account in CRM 1.2 that the only record of that activity lies within CRM. Looking in my Sent Mail folder I find no record of the action. Environment: SBS 2003 Exch Svr 6.5.7226 (SP1) XP-Pro desktop I send the mail within the CRMweb site as an Activity associated with a Contact. The sent mail appears in the Contact's History but for some reason MS elected not to order these by Date (at least not that I can figure out). More importantly to me, I have no single screen showing all mail activity to an Account organized in date order. My hope was to set up a separate folder for each Account in Outlook's Sent Mail so that I could aggregate all sent items in one location that would be ordered by date. This organization of data is supported in Outlook's Business Contacts Manager and is quite handy. I don't see that capability in CRM so the idea of organizing them in Sent Mail subfolders is actually a work around to get CRM to give me the functionality experienced in Outlook's Business Contacts Manager. Open to any thoughts / suggestions. Thanks! Tag: Cut and Paste Tag: 42076

Within CRM forms I can cut but cannot paste as the right click contect menu
will not appear.

one fix is to program center button but some users in the company only have
2 button mice.

Anybody come across a fix for this?

Top

Re: Cut and Paste by Brandon

Brandon
Fri Aug 05 11:18:38 CDT 2005

no fix that I'm aware of . . . you have to use Ctrl + V to paste.

--
Brandon Smith
Presentations Direct - "Document Finishing Solutions"
http://www.presentationsdirect.com
"ril" <ril@discussions.microsoft.com> wrote in message
news:EF1E3B56-BBBA-47B8-A099-2191EFFACBA2@microsoft.com...
> Within CRM forms I can cut but cannot paste as the right click contect
> menu
> will not appear.
>
> one fix is to program center button but some users in the company only
> have
> 2 button mice.
>
> Anybody come across a fix for this?

Top

RE: Cut and Paste by RichElliott

RichElliott
Fri Aug 05 11:40:05 CDT 2005

To paste into forms with the mouse, you have to select text. One way of
doing this is to type a space, select it, then right click and paste.
Otherwise using Ctrl-V is your only option.

Hope that helps.

Rich Elliott
Associates Solutions, Inc.
www.associates-solutions.com

"ril" wrote:

> Within CRM forms I can cut but cannot paste as the right click contect menu
> will not appear.
>
> one fix is to program center button but some users in the company only have
> 2 button mice.
>
> Anybody come across a fix for this?

Top