Re: CRM 3.0 Password Request - Outlook by DeanFlaming
DeanFlaming
Wed Feb 15 23:32:27 CST 2006
I get the same error when opening Outlook on an XP Pro SP2 laptop (clean
install). But ONLY when I'm connected via my company's VPN, not when I'm on
the local network.
The error:
Your Web browser options are currently set to disable cookies. Microsoft
CRM requires cookies to use the Web client. To enable cookies, see the
online Help for your browser.
The laptop is not a member of the domain and logs in just fine to the CRM
when on the same network. The VPN concentrator is set to allow all traffic
to those authenticated through it. The Subnets (my remote network and the
company network) are entirely different Subnets.
I'm at a loss.
--
-Dean F.
"Kev" wrote:
> Thanks Dave, one more hour playing with this box and if no joy the
> heavy boys are being let loose!
>
> Thanks for your help anyway.
>
> Kev
>
>
> On Tue, 31 Jan 2006 11:47:53 -0500, "Dave Ireland"
> <direland@salentica.com> wrote:
>
> >Not sure what to suggest. sounds like there could be a lot of left-over
> >stuff on that machine, and any of it could be conflicting with the crm for
> >outlook. I guess all yuou can do is uninstall anything that you can live
> >without, clean the disk and registry to get rid of unneccessary entries, and
> >try again. short of that, bring in the nukes.
> >
> >Dave
> >
> >
> >
> >
> >"Kev" <kevNOSPAM@NOSPAMntadmin.co.uk> wrote in message
> >news:35eut1to6np19bn0vpjjfkk3l07vc34eck@4ax.com...
> >> Dave,
> >>
> >> As far as I knew the cookie controls only apply to the Internet zone.
> >> Even when I reduced everything to allow all cookies I still had the
> >> same issue.
> >>
> >> After setting up another CRM user on the server, I deployed the
> >> Outlook online client to another machine and Outlook worked without a
> >> problem, the full CRM mailbox and tools were displayed and usable in
> >> the users profile.
> >>
> >> I thought it might be something to do with the add-ins I had on the
> >> failing machine, so I removed:
> >>
> >> Lookout
> >> MSN Search
> >> Newsgator
> >> Sperry Software Add-in
> >>
> >> After rebooting on each occasion and uninstalling and reinstalling the
> >> CRM client I still had the same error.
> >>
> >> I am beginninbg to think that on this particular machine which does
> >> test a lot off apps, despite cleaning the registry with registry
> >> mechanic, I am going to have to nuke the drive and reinstall XP SP2
> >> and start over.
> >>
> >> I would prefer not to do that so any other thoughts very welcome.
> >>
> >> Thanks,
> >>
> >> Kev
> >>
> >> On Mon, 30 Jan 2006 15:01:04 -0500, "Dave Ireland"
> >> <direland@salentica.com> wrote:
> >>
> >>>Hi Kev;
> >>>
> >>>Sorry, I'm not clear - did you allow cookies in the IE zone that your CRM
> >>>is in?
> >>>
> >>>Dave
> >>>
> >>>
> >>>"Kev" <kev@NOSPAMntadmin.co.ukNOSPAM> wrote in message
> >>>news:2rhrt1l13tiqfou8sbgblok20pe5elsda5@4ax.com...
> >>>> Dave,
> >>>>
> >>>> Thanks for the advice, I have taken it and can now logon to the CRM
> >>>> site without being challenged for credentials.
> >>>>
> >>>> In Outlook I am now I am gettung the following error:
> >>>>
> >>>> Your web browser options are currently set to disable cookies.
> >>>> Microsoft CRM requires cookies to use the Web client. To enable
> >>>> cookies, se e the online help for your browser.
> >>>>
> >>>> Then:
> >>>>
> >>>> An error occured loading CRM functionality. Try restarting Microsoft
> >>>> Outlook. Contact your system administrator if errors persist.
> >>>>
> >>>> Another setting in IE, I have not disabled cookies and thought those
> >>>> settings only applied to the Internet zone?
> >>>>
> >>>> Many thanks for your help.
> >>>>
> >>>> Kev
> >>>>
> >>>> On Sun, 29 Jan 2006 14:27:58 -0500, "Dave Ireland"
> >>>> <direland@salentica.com> wrote:
> >>>>
> >>>>>Kev, when using the outlook client, you must be able to authenticate to
> >>>>>the
> >>>>>CRM as the user that you are logged into the network as - it won't work
> >>>>>if
> >>>>>you are being challenged for credentials for the web client. You need
> >>>>>to
> >>>>>go
> >>>>>the the IE security settings for whichever security zone your CRM server
> >>>>>is
> >>>>>in (usually the Intranet), and select to log in using current user and
> >>>>>password. Once you can open the CRM browser cleint without being
> >>>>>challenged, then the outlook client should work.
> >>>>>
> >>>>>Dave
> >>>>>
> >>>>>
> >>>>>"Kev" <kev@NOSPAMntadmin.co.ukNOSPAM> wrote in message
> >>>>>news:ds5pt118gteaqpke4kpboas22k9dpuljk3@4ax.com...
> >>>>>> Hi,
> >>>>>>
> >>>>>> I can logon onto the CRM app from a browser after supplying the
> >>>>>> password to a SERVERNAME\username request.
> >>>>>>
> >>>>>> The problem is with Outlook, because this request cannot be satisfied
> >>>>>> the CRM COM is not running.
> >>>>>>
> >>>>>> Does anyone know how I can eliminate the need to supply a password
> >>>>>> when I connect to the CRM app, I tried to turn on anonymous access but
> >>>>>> I could not log on at all then just said the logon had failed and did
> >>>>>> I want to try again.
> >>>>>>
> >>>>>> Thanks.
> >>>>>
> >>>
> >
>