I got a huge proglem with CRM 3.0 => I keep getting this error-message in the
application event logs:
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to
initialize the fax analysis module for folder:
[CRMServerUrl:'http://MASTER:5555' Folder:' C:\Programme\Microsoft
CRM\Server\bin\fax\incoming']
(Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to
load users for fax recognition purposes for folder:
[CRMServerUrl:'http://MASTER:5555' Folder:' C:\Programme\Microsoft
CRM\Server\bin\fax\incoming'] (System.Web.Services.Protocols.SoapException:
SOAP Server Application Faulted
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.CRMQuery.ExecuteQuery(CUserAuth Caller,
String QueryXML)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder
faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId,
Guid& setupUserBusinessId)). --->
System.Web.Services.Protocols.SoapException: SOAP Server Application Faulted
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.CRMQuery.ExecuteQuery(CUserAuth Caller,
String QueryXML)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder
faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId,
Guid& setupUserBusinessId)
--- End of inner exception stack trace ---
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder
faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId,
Guid& setupUserBusinessId)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder
faxSinkServiceFolder)). --->
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to
load users for fax recognition purposes for folder:
[CRMServerUrl:'http://MASTER:5555' Folder:' C:\Programme\Microsoft
CRM\Server\bin\fax\incoming'] (System.Web.Services.Protocols.SoapException:
SOAP Server Application Faulted
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.CRMQuery.ExecuteQuery(CUserAuth Caller,
String QueryXML)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder
faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId,
Guid& setupUserBusinessId)). --->
System.Web.Services.Protocols.SoapException: SOAP Server Application Faulted
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.CRMQuery.ExecuteQuery(CUserAuth Caller,
String QueryXML)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder
faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId,
Guid& setupUserBusinessId)
--- End of inner exception stack trace ---
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder
faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId,
Guid& setupUserBusinessId)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)
--- End of inner exception stack trace ---
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)
at
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.ExecuteService()
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
MORE INFORMATION:
- it has an event id of 0 (none)
- the error-message appears every 6 minutes (sharp)
- when this error-message appears the whole crm-system is unaccessible - or
won´t respond
- when I deactivate/re-activate the Fax-Router-Service on the server OR
restart the whole server, the error message is gone and the CRM works fine,
BUT after 2-3 days the error-message reappears and the whole crm is stuck
againâ?¦
MY SYSTEM:
- windows SBS server 2003 - service pack 2
- CRM 3.0.5300.10 - (incl. Updaterollup 2)
- I´m using the CRM-Outlook-Client
I´d really appreciate if someone could help me with this problem or maybe
tell me who I can turn toâ?¦
Chris