CRM Outlook error

We are getting errors in the CRM Outlook client that seems to indicate that
the user cannot authenticate with the web server. Tracking e-mails works OK,
but when the user clicks "Regarding" to assign the email to an account (not
the contact it was sent to), a "red-x" CRM error page comes up that says "An
error has occured". The event log has errors that indicate a bad username
and password. Loading CRM from IE works fine - no login box comes up. I
have had her clear all passwords and clear the IE cache, but the error still
shows up. It apparently started after the user changed her password.

What can I check to try and resolve this?

Thanks,

Don

TadThompson
Tue Sep 19 15:45:01 CDT 2006

Any luck with this? We have a user with the same behavior. We had her change
her password back and all was well (not ideal, but a workaround). We couldn't
replicate the problem with other users.
--
Tad Thompson


"Don Stanley" wrote:

> We are getting errors in the CRM Outlook client that seems to indicate that
> the user cannot authenticate with the web server. Tracking e-mails works OK,
> but when the user clicks "Regarding" to assign the email to an account (not
> the contact it was sent to), a "red-x" CRM error page comes up that says "An
> error has occured". The event log has errors that indicate a bad username
> and password. Loading CRM from IE works fine - no login box comes up. I
> have had her clear all passwords and clear the IE cache, but the error still
> shows up. It apparently started after the user changed her password.
>
> What can I check to try and resolve this?
>
> Thanks,
>
> Don