Kumar
Thu May 15 17:57:00 CDT 2008
I updated MSXML to version 4.0 SP2 and CRM now works perfectly. I found this
out by googling the initial error message and seeing that someone else solved
the problem that way. Here is the link to the update:
http://support.microsoft.com/kb/927751
"Frank Lee" wrote:
> Here is how I would approch it:
>
> 1. Setup a baseline PC and see if this is just affecting that PC or others
>
> 2. Submit a support case to help isolate the issue
>
>
> Frank Lee, Microsoft Dynamics CRM MVP
>
http://microsoft-crm.spaces.live.com
>
http://www.workopia.com/Links.htm
>
> "Kumar" wrote:
>
> > I also looked in Event Viewer and saw this entry:
> > "Initialization of the Microsoft CRM UI failed. Try restarting Microsoft
> > Outlook. HR=0x80040154. Context=. Function=CAddin::HrActivateAddin. Line=521."
> >
> > "Kumar" wrote:
> >
> > > The setup.exe I had used the first time was the correct (V3C) version. In
> > > any case, I downloaded it again, burned it to CD and installed, but I got
> > > exactly the same error.
> > >
> > > There is still no CRM data file in the
> > > "C:\Users\{user}\AppData\Roaming\Microsoft\Outlook" directory. Where is the
> > > CRM data file usually located?
> > >
> > > I hesitate to install the Update Rollup 2 or 3 because 2 is not uninstallable.
> > >
> > > Does anyone really know what is going on here, or will I just need to keep
> > > applying patches and updates without knowing the CAUSE of the problem?
> > >
> > >
> > > "Frank Lee" wrote:
> > >
> > > > You can check the setup.exe properties - Product version: 3.0.5300.1361 or
> > > > download via:
> > > > https://www.microsoft.com/downloads/details.aspx?FamilyID=740e1b3b-11c3-4aef-b2e3-8309e0cf1bb0&DisplayLang=en
> > > >
> > > > On Premise - usually means the Software is installed locally vs. someone
> > > > hosting it.
> > > >
> > > >
> > > > Frank Lee, Microsoft Dynamics CRM MVP
> > > >
http://microsoft-crm.spaces.live.com
> > > >
http://www.workopia.com/Links.htm
> > > >
> > > > "Kumar" wrote:
> > > >
> > > > > I am using what I thought to be the Vista-and-Outlook-2007-compatible client.
> > > > > However, I opened the Readme in the client's installation directory and I
> > > > > found that it is dated December 2006. Does this mean that this is not the
> > > > > V3C edition?
> > > > >
> > > > > The article you linked uses the word "On-premise". What does that mean?
> > > > >
> > > > > "Frank Lee" wrote:
> > > > >
> > > > > > Which CRM 3.0 Client version are you using? Ensure that it is V3C - which
> > > > > > supports Office 2007 and Vista:
> > > > > >
> > > > > > Link for more details:
> > > > > >
http://microsoft-crm.spaces.live.com/blog/cns!A2586C4AB938C065!192.entry
> > > > > >
> > > > > > Frank Lee, Microsoft Dynamics CRM MVP
> > > > > >
http://microsoft-crm.spaces.live.com
> > > > > >
http://www.workopia.com/Links.htm
> > > > > >
> > > > > > "Kumar" wrote:
> > > > > >
> > > > > > > I should add that I have SP1 for Office 2007 Ultimate, SP1 for Vista and I
> > > > > > > want to install the CRM 3.0 client.
> > > > > > >
> > > > > > > "Kumar" wrote:
> > > > > > >
> > > > > > > > I am having trouble getting the Outlook 2007 client (online only) for Vista
> > > > > > > > to install.
> > > > > > > >
> > > > > > > > During installation, the verification step says that there is a pending
> > > > > > > > computer restart. I'm sure that this is not the case, since I had not
> > > > > > > > installed any software or updates since last restarting. Should I perhaps
> > > > > > > > restart immediately prior to installing the client? And after the
> > > > > > > > installation is complete?
> > > > > > > >
> > > > > > > > I did neither and just started Outlook. A dialog appearing saying that
> > > > > > > > there is an error loading CRM functionality and to try restarting Outlook. I
> > > > > > > > did that twice and the same error occurred both times. The "Microsoft CRM"
> > > > > > > > data file only contained a Deleted Items folder during this time.
> > > > > > > >
> > > > > > > > Then I decided to remove that data file, which worked without error. I then
> > > > > > > > removed the CRM add-in from Outlook, which also worked without error. Then I
> > > > > > > > added the CRM add-in again, which worked without error. Then I tried to add
> > > > > > > > a data file of type "Microsoft CRM" and immediately got the following: "An
> > > > > > > > unknown error occurred, error code: 0x80040102.
> > > > > > > >
> > > > > > > > I looked in the folder "C:\Users\{user-me}\AppData\Local\Microsoft\Outlook"
> > > > > > > > and saw no file containing anything remotely resembling the word "CRM".
> > > > > > > > Shouldn't there be a CRM data file in there? If so, can I start with some
> > > > > > > > sort of default, empty data file and go from there?