CRM 4 Outlook client can not config

Hi all,

Please help, we download the CRM 4 RTM professtional version, upgrade our
internal CRM 3. It works fine under the web client by "http://crm".

Then we unintall CRM 3 outlook client, install CRM 4 outlook client. The
installation is OK. But when we run the Microsoft Dynamics CRM Configuration
Wizard, I input "http://crm" in the intranet addresss, I got the error "The
configuration wizard cannot connect to the Microsoft CRM server. This might
indicate that the server is down." I am sure the CRM is working.

The log file is here. (crm40ClientConfig.log)

14:50:39| Info| === Managed setup logging started: 28/12/2007 2:50:39 PM ===
14:50:39|Verbose| Method entry:
Microsoft.Crm.Config.Client.ClientConfig.Initialize
14:50:39|Verbose| Method entry:
Microsoft.Crm.Setup.Common.SetupBase.Initialize
14:50:39|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
14:50:39|Verbose| Method exit:
Microsoft.Crm.Config.Client.ClientConfig.Initialize
14:50:39|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run
14:50:39|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
14:50:39|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
14:50:39|Verbose| Installing version component: C:\Program Files\Microsoft
Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll
14:50:39|Verbose| Installing version: 4.0.7333.3
14:50:39|Verbose| Installing lcid: 1033
14:50:39|Verbose| Existing version: 4.0.7333.3
14:50:39|Verbose| Existing lcid: 1033
14:50:39|Verbose| Method entry:
Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase|
System.Collections.Hashtable
14:50:39| Info| Database does not already exist -- setting CreateDatabase
to true
14:50:39|Verbose| Method exit:
Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase|
System.Collections.Hashtable
14:51:03| Error| Microsoft.Crm.Setup.Common.SetupException: The
configuration wizard cannot connect to the Microsoft CRM server. This might
indicate that the server is down.
at
Microsoft.Crm.Config.Common.UI.OrganizationNamePage.InitializeOrgDetails(ConfigInfo configInfo, OrganizationDetail orgDetails)
at
Microsoft.Crm.Config.Client.UI.OrganizationNamePage.InitializeOrgDetails(ConfigInfo configInfo, OrganizationDetail orgDetails)
at
Microsoft.Crm.Config.Common.UI.OrganizationNamePage.ShouldPageBeSkipped()
at
Microsoft.Crm.Setup.Common.UI.DefaultWizardPageModel.GetNextPage(WizardPage
page)
at Microsoft.Crm.Setup.Common.UI.Wizard.NextButton_Click(Object sender,
EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg,
IntPtr wparam, IntPtr lparam), Error, OK, Option1
14:51:07| Info| InputResult: OK


Thanks
Andrew

FritzTheiss
Sat Dec 29 17:36:01 CST 2007

some questions:
1) what happens, when you open the same url in the browser of the client -
does it work? if not, what happens when you open the cmd on the client and
run telnet crm <port-no-of-your-crm-website>? will the screen be black
completely (which is good)?
2) does the mscrm registry key on the server contain an entry called
ifdinternalnetworkaddress?
a) if yes, does it include the ip address of your client?
b) what is the authentication method of the crm website?
c) does the web.config file of the crm server contain an entry called
serviceProviderlicenseagreement?
3) do other clients connect to the crm server successfully using outlook /
browser? or is it just this client facing problems?
4) do you use host headers for the crm website?
5) does nslookup on the client resolve successfully to the ip address of the
crm server when running nslookup crm?
--
Fritz Theiss


"Andrew" wrote:

> Hi all,
>
> Please help, we download the CRM 4 RTM professtional version, upgrade our
> internal CRM 3. It works fine under the web client by "http://crm".
>
> Then we unintall CRM 3 outlook client, install CRM 4 outlook client. The
> installation is OK. But when we run the Microsoft Dynamics CRM Configuration
> Wizard, I input "http://crm" in the intranet addresss, I got the error "The
> configuration wizard cannot connect to the Microsoft CRM server. This might
> indicate that the server is down." I am sure the CRM is working.
>
> The log file is here. (crm40ClientConfig.log)
>
> 14:50:39| Info| === Managed setup logging started: 28/12/2007 2:50:39 PM ===
> 14:50:39|Verbose| Method entry:
> Microsoft.Crm.Config.Client.ClientConfig.Initialize
> 14:50:39|Verbose| Method entry:
> Microsoft.Crm.Setup.Common.SetupBase.Initialize
> 14:50:39|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
> 14:50:39|Verbose| Method exit:
> Microsoft.Crm.Config.Client.ClientConfig.Initialize
> 14:50:39|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run
> 14:50:39|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
> 14:50:39|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
> 14:50:39|Verbose| Installing version component: C:\Program Files\Microsoft
> Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll
> 14:50:39|Verbose| Installing version: 4.0.7333.3
> 14:50:39|Verbose| Installing lcid: 1033
> 14:50:39|Verbose| Existing version: 4.0.7333.3
> 14:50:39|Verbose| Existing lcid: 1033
> 14:50:39|Verbose| Method entry:
> Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase|
> System.Collections.Hashtable
> 14:50:39| Info| Database does not already exist -- setting CreateDatabase
> to true
> 14:50:39|Verbose| Method exit:
> Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase|
> System.Collections.Hashtable
> 14:51:03| Error| Microsoft.Crm.Setup.Common.SetupException: The
> configuration wizard cannot connect to the Microsoft CRM server. This might
> indicate that the server is down.
> at
> Microsoft.Crm.Config.Common.UI.OrganizationNamePage.InitializeOrgDetails(ConfigInfo configInfo, OrganizationDetail orgDetails)
> at
> Microsoft.Crm.Config.Client.UI.OrganizationNamePage.InitializeOrgDetails(ConfigInfo configInfo, OrganizationDetail orgDetails)
> at
> Microsoft.Crm.Config.Common.UI.OrganizationNamePage.ShouldPageBeSkipped()
> at
> Microsoft.Crm.Setup.Common.UI.DefaultWizardPageModel.GetNextPage(WizardPage
> page)
> at Microsoft.Crm.Setup.Common.UI.Wizard.NextButton_Click(Object sender,
> EventArgs e)
> at System.Windows.Forms.Control.OnClick(EventArgs e)
> at System.Windows.Forms.Button.OnClick(EventArgs e)
> at System.Windows.Forms.Button.WndProc(Message& m)
> at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
> at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
> at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg,
> IntPtr wparam, IntPtr lparam), Error, OK, Option1
> 14:51:07| Info| InputResult: OK
>
>
> Thanks
> Andrew

Robert
Fri Jan 04 05:34:35 CST 2008

I am having the same problem :(

On Dec 30 2007, 1:36=A0am, Fritz Theiss
<FritzThe...@discussions.microsoft.com> wrote:
> some questions:
> 1) what happens, when you open the same url in the browser of the client -=

> does it work? if not, what happens when you open the cmd on the client and=

> run telnet crm <port-no-of-your-crm-website>? will the screen be black
> completely (which is good)?
Connects fine

> 2) does the mscrm registry key on the server contain an entry called
> ifdinternalnetworkaddress?
No, but it was not configured for internet facing

> b) what is the authentication method of the crm website?
Integrated authentication

> c) does the web.config file of the crm server contain an entry called
> serviceProviderlicenseagreement?
no

> 3) do other clients connect to the crm server successfully using outlook /=

> browser? or is it just this client facing problems?
I'm the first to try here

> 4) do you use host headers for the crm website?
Yes

> 5) does nslookup on the client resolve successfully to the ip address of t=
he
> crm server when running nslookup crm?
Yes

FritzTheiss
Fri Jan 04 06:46:01 CST 2008

It looks as if there is a problem when using Host Headers in IIS.

Change inside the registry of the client the computername to IP address of
the CRM Server (like for registry hive ServerUrl), delete the Host Header in
IIS and run the wizard again.

Does it work now?
--
Fritz Theiss


"Robert MacLean" wrote:

> I am having the same problem :(
>
> On Dec 30 2007, 1:36 am, Fritz Theiss
> <FritzThe...@discussions.microsoft.com> wrote:
> > some questions:
> > 1) what happens, when you open the same url in the browser of the client -
> > does it work? if not, what happens when you open the cmd on the client and
> > run telnet crm <port-no-of-your-crm-website>? will the screen be black
> > completely (which is good)?
> Connects fine
>
> > 2) does the mscrm registry key on the server contain an entry called
> > ifdinternalnetworkaddress?
> No, but it was not configured for internet facing
>
> > b) what is the authentication method of the crm website?
> Integrated authentication
>
> > c) does the web.config file of the crm server contain an entry called
> > serviceProviderlicenseagreement?
> no
>
> > 3) do other clients connect to the crm server successfully using outlook /
> > browser? or is it just this client facing problems?
> I'm the first to try here
>
> > 4) do you use host headers for the crm website?
> Yes
>
> > 5) does nslookup on the client resolve successfully to the ip address of the
> > crm server when running nslookup crm?
> Yes
>

Peter
Tue Jan 08 09:30:00 CST 2008

Hi,

I/We also have the same problem.
CRM 4.0 works fine under the web (IE) client by "http://crmserver:5555".

We unintalled the CRM 3 outlook client and installed the CRM 4 outlook
client. The
installation was OK. But when we run the Microsoft Dynamics CRM Configuration
Wizard, we input "http://crmserver:5555" in the intranet addresss, and also
got the error "The configuration wizard cannot connect to the Microsoft CRM
server. This might indicate that the server is down."

(We also tried to replace crmserver with the ip-adress and got exctly the
same error message. crmserver resolves however nicely to the ip-adress so
this was expected.)

/Regards Peter

Torben
Tue Jan 08 12:57:01 CST 2008

I have exactly the same problem too. At Vista and XP.
Have tried everything, but nothing works.
The webclient runs smoothly.
But the Outlook client is not able to config.

What might be interesting is that I did not uninstall the CRM 3 client.
But chose the ability of the CRM 4 client to upgrade.

That means I still have the CRM folders in Outlook 2007.
And they are working smoothly too.....
With the CRM 4 look.
But I just can't config the CRM 4 client.
That means no CRM 4 toolbar, and no CRM buttons in Outlook :-(
Any help is greatly appreciated

PeterGynnerstedt
Tue Jan 22 19:05:09 CST 2008

We are still facing this problem.

Internet Explorer CRM web client works fine but we can't configure CRM Outlook
Client.

We have tried on both XP and Vista clients running Office 2007.
All applications with the latest service packs.

We have also tried to install the CRM Outlook Client on the actual Windows
2003
CRM Server but still gets the same error message
"The configuration wizard cannot connect to the Microsoft CRM server. This
might
indicate that the server is down."

No errors indicated in the Event Viewer.
Any help is greatly appreciated.

/Peter

"Torben" wrote:

> I have exactly the same problem too. At Vista and XP.
> Have tried everything, but nothing works.
> The webclient runs smoothly.
> But the Outlook client is not able to config.
>
> What might be interesting is that I did not uninstall the CRM 3 client.
> But chose the ability of the CRM 4 client to upgrade.
>
> That means I still have the CRM folders in Outlook 2007.
> And they are working smoothly too.....
> With the CRM 4 look.
> But I just can't config the CRM 4 client.
> That means no CRM 4 toolbar, and no CRM buttons in Outlook :-(
> Any help is greatly appreciated

Robert
Wed Jan 23 06:23:17 CST 2008

On Jan 23, 3:05=A0am, Peter Gynnerstedt
<PeterGynnerst...@discussions.microsoft.com> wrote:
> We are still facing this problem.
>
> Internet Explorer CRM web client works fine but we can't configure CRM Out=
look
> Client.
>
> We have tried on both XP and Vista clients running Office 2007.
> All applications with the latest service packs.
>
> We have also tried to install the CRM Outlook Client on the actual Windows=

> 2003
> CRM Server but still gets the same error message
> "The configuration wizard cannot connect to the Microsoft CRM server. This=

> might
> indicate that the server is down."
>
> No errors indicated in the Event Viewer.
> Any help is greatly appreciated.
>
> /Peter
>
>
>
> "Torben" wrote:
> > I have exactly the same problem too. At Vista and XP.
> > Have tried everything, but nothing works.
> > The webclient runs smoothly.
> > But the Outlook client is not able to config.
>
> > What might be interesting is that I did not uninstall the CRM 3 client.
> > But chose the ability of the CRM 4 client to upgrade.
>
> > That means I still have the CRM folders in Outlook 2007.
> > And they are working smoothly too.....
> > With the CRM 4 look.
> > But I just can't config the CRM 4 client.
> > That means no CRM 4 toolbar, and no CRM buttons in Outlook :-(
> > Any help is greatly appreciated- Hide quoted text -
>
> - Show quoted text -

I had the same problem with the Outlook client caused by the host
headers being different to what the discovery service provides. See
http://www.sadev.co.za/node/155 on how to fix it.

--
Robert MacLean
http://www.sadev.co.za

Jusa
Wed Jan 23 11:28:04 CST 2008

Remove the Host Header information from IIS change the port to for example
5555 and then install CRM 4.0 Outlook Client (http:<Servername>:5555). After
installation add Host Header information back to IIS change port to 80 and
edit registry key [HKEY_USERS\<user id>\Software\Microsoft\MSCRMClient] and
change new host header value to neccesery keys.
This woks for me.

Br,
Jussi

"Robert MacLean" wrote:

> On Jan 23, 3:05 am, Peter Gynnerstedt
> <PeterGynnerst...@discussions.microsoft.com> wrote:
> > We are still facing this problem.
> >
> > Internet Explorer CRM web client works fine but we can't configure CRM Outlook
> > Client.
> >
> > We have tried on both XP and Vista clients running Office 2007.
> > All applications with the latest service packs.
> >
> > We have also tried to install the CRM Outlook Client on the actual Windows
> > 2003
> > CRM Server but still gets the same error message
> > "The configuration wizard cannot connect to the Microsoft CRM server. This
> > might
> > indicate that the server is down."
> >
> > No errors indicated in the Event Viewer.
> > Any help is greatly appreciated.
> >
> > /Peter
> >
> >
> >
> > "Torben" wrote:
> > > I have exactly the same problem too. At Vista and XP.
> > > Have tried everything, but nothing works.
> > > The webclient runs smoothly.
> > > But the Outlook client is not able to config.
> >
> > > What might be interesting is that I did not uninstall the CRM 3 client.
> > > But chose the ability of the CRM 4 client to upgrade.
> >
> > > That means I still have the CRM folders in Outlook 2007.
> > > And they are working smoothly too.....
> > > With the CRM 4 look.
> > > But I just can't config the CRM 4 client.
> > > That means no CRM 4 toolbar, and no CRM buttons in Outlook :-(
> > > Any help is greatly appreciated- Hide quoted text -
> >
> > - Show quoted text -
>
> I had the same problem with the Outlook client caused by the host
> headers being different to what the discovery service provides. See
> http://www.sadev.co.za/node/155 on how to fix it.
>
> --
> Robert MacLean
> http://www.sadev.co.za
>

PeterGynnerstedt
Fri Jan 25 09:02:01 CST 2008

Thanks Robert!

Our problem was not a host header problem.
But when we looked at the link you provided
(http://www.sadev.co.za/node/155) we then looked into
the MSCRM_CONFIG database and the table DeploymentProperties.
We there saw that we had the wrong <MachineName>:5555 in a
couple of places and changed them to the correct one.

Out CRM Outlook Client Configuration Wizard then executed
without any problems!

Regards

Peter

"Robert MacLean" wrote:

> On Jan 23, 3:05 am, Peter Gynnerstedt
> <PeterGynnerst...@discussions.microsoft.com> wrote:
> > We are still facing this problem.
> >
> > Internet Explorer CRM web client works fine but we can't configure CRM Outlook
> > Client.
> >
> > We have tried on both XP and Vista clients running Office 2007.
> > All applications with the latest service packs.
> >
> > We have also tried to install the CRM Outlook Client on the actual Windows
> > 2003
> > CRM Server but still gets the same error message
> > "The configuration wizard cannot connect to the Microsoft CRM server. This
> > might
> > indicate that the server is down."
> >
> > No errors indicated in the Event Viewer.
> > Any help is greatly appreciated.
> >
> > /Peter
> >
> >
> >
> > "Torben" wrote:
> > > I have exactly the same problem too. At Vista and XP.
> > > Have tried everything, but nothing works.
> > > The webclient runs smoothly.
> > > But the Outlook client is not able to config.
> >
> > > What might be interesting is that I did not uninstall the CRM 3 client.
> > > But chose the ability of the CRM 4 client to upgrade.
> >
> > > That means I still have the CRM folders in Outlook 2007.
> > > And they are working smoothly too.....
> > > With the CRM 4 look.
> > > But I just can't config the CRM 4 client.
> > > That means no CRM 4 toolbar, and no CRM buttons in Outlook :-(
> > > Any help is greatly appreciated- Hide quoted text -
> >
> > - Show quoted text -
>
> I had the same problem with the Outlook client caused by the host
> headers being different to what the discovery service provides. See
> http://www.sadev.co.za/node/155 on how to fix it.
>
> --
> Robert MacLean
> http://www.sadev.co.za
>

Torben
Fri Jan 25 20:55:01 CST 2008

Thanks Robert and Peter,
I edited the MSCRM_CONFIG database manually accrding to this.
And it works great!
Thanks a lot.
Regards
Torben

"Peter Gynnerstedt" wrote:

> Thanks Robert!
>
> Our problem was not a host header problem.
> But when we looked at the link you provided
> (http://www.sadev.co.za/node/155) we then looked into
> the MSCRM_CONFIG database and the table DeploymentProperties.
> We there saw that we had the wrong <MachineName>:5555 in a
> couple of places and changed them to the correct one.
>
> Out CRM Outlook Client Configuration Wizard then executed
> without any problems!
>
> Regards
>
> Peter
>
> "Robert MacLean" wrote:
>
> > On Jan 23, 3:05 am, Peter Gynnerstedt
> > <PeterGynnerst...@discussions.microsoft.com> wrote:
> > > We are still facing this problem.
> > >
> > > Internet Explorer CRM web client works fine but we can't configure CRM Outlook
> > > Client.
> > >
> > > We have tried on both XP and Vista clients running Office 2007.
> > > All applications with the latest service packs.
> > >
> > > We have also tried to install the CRM Outlook Client on the actual Windows
> > > 2003
> > > CRM Server but still gets the same error message
> > > "The configuration wizard cannot connect to the Microsoft CRM server. This
> > > might
> > > indicate that the server is down."
> > >
> > > No errors indicated in the Event Viewer.
> > > Any help is greatly appreciated.
> > >
> > > /Peter
> > >
> > >
> > >
> > > "Torben" wrote:
> > > > I have exactly the same problem too. At Vista and XP.
> > > > Have tried everything, but nothing works.
> > > > The webclient runs smoothly.
> > > > But the Outlook client is not able to config.
> > >
> > > > What might be interesting is that I did not uninstall the CRM 3 client.
> > > > But chose the ability of the CRM 4 client to upgrade.
> > >
> > > > That means I still have the CRM folders in Outlook 2007.
> > > > And they are working smoothly too.....
> > > > With the CRM 4 look.
> > > > But I just can't config the CRM 4 client.
> > > > That means no CRM 4 toolbar, and no CRM buttons in Outlook :-(
> > > > Any help is greatly appreciated- Hide quoted text -
> > >
> > > - Show quoted text -
> >
> > I had the same problem with the Outlook client caused by the host
> > headers being different to what the discovery service provides. See
> > http://www.sadev.co.za/node/155 on how to fix it.
> >
> > --
> > Robert MacLean
> > http://www.sadev.co.za
> >

JoeAl
Sun Jan 27 06:44:00 CST 2008

Thanks Much!

Just ran the SQL Query against MSCRM_CONFIG as mentioned in
http://www.sadev.co.za/node/155 while substituting my own servername:port and
presto, it worked.

Also, thanks Justin Thorp
--
Regards,

Joe Fenninger, MCSA
Senior Manager, Tech Services
CiiSTM INC.
MS Small Business Specialist


"Robert MacLean" wrote: