Outlook CPU Hog after CRM v3.0 Client

I am finding that once you put the CRM client on a workstation (not a
laptop, just a normal workstation) the CPU pegs to about 95% for about 10
seconds every 30 seconds.

In just 20 hours of run time, Outlook consumes just over 4 hours of CPU time
in task manager.

My sycn interval is set to ever 30 mins, so I am wondering what is up, has
anybody seen this before?

Thanks, Mike

JoshBehl
Thu Feb 09 06:36:28 CST 2006

I've seen this before too. I currently have a support case open with
Microsoft regarding this.

"Mike Morisoli" wrote:

> I am finding that once you put the CRM client on a workstation (not a
> laptop, just a normal workstation) the CPU pegs to about 95% for about 10
> seconds every 30 seconds.
>
> In just 20 hours of run time, Outlook consumes just over 4 hours of CPU time
> in task manager.
>
> My sycn interval is set to ever 30 mins, so I am wondering what is up, has
> anybody seen this before?
>
> Thanks, Mike
>
>
>
>

Mike
Thu Feb 09 08:19:32 CST 2006

Josh, would you let me know what you find out with MS on this...

Thanks a lot!

Mike


"Josh Behl" <JoshBehl@discussions.microsoft.com> wrote in message
news:179BDCFA-8613-4F02-A71C-6DBF69243416@microsoft.com...
> I've seen this before too. I currently have a support case open with
> Microsoft regarding this.
>
> "Mike Morisoli" wrote:
>
>> I am finding that once you put the CRM client on a workstation (not a
>> laptop, just a normal workstation) the CPU pegs to about 95% for about 10
>> seconds every 30 seconds.
>>
>> In just 20 hours of run time, Outlook consumes just over 4 hours of CPU
>> time
>> in task manager.
>>
>> My sycn interval is set to ever 30 mins, so I am wondering what is up,
>> has
>> anybody seen this before?
>>
>> Thanks, Mike
>>
>>
>>
>>

Mike
Thu Feb 09 12:59:08 CST 2006

Josh, I did find some settings. Try looking in "Settings", "Organization
Settings", "System Settings", "Outlook Synchronization".

I changed the "Check for promoted e-mail every" from 5 to 15 minutes.

I also changed "Perform addtional checks for promoted e-mails when new
e-mail is received" from "Yes" to "No".

Restarted Outlook and its working like a champ now. The syncs are not as
realtime but I get much better performance out of my desktop now.

hth, Mike


"Mike Morisoli" <michael@nospam-vieon.net> wrote in message
news:uMjDaPYLGHA.3936@TK2MSFTNGP12.phx.gbl...
> Josh, would you let me know what you find out with MS on this...
>
> Thanks a lot!
>
> Mike
>
>
> "Josh Behl" <JoshBehl@discussions.microsoft.com> wrote in message
> news:179BDCFA-8613-4F02-A71C-6DBF69243416@microsoft.com...
>> I've seen this before too. I currently have a support case open with
>> Microsoft regarding this.
>>
>> "Mike Morisoli" wrote:
>>
>>> I am finding that once you put the CRM client on a workstation (not a
>>> laptop, just a normal workstation) the CPU pegs to about 95% for about
>>> 10
>>> seconds every 30 seconds.
>>>
>>> In just 20 hours of run time, Outlook consumes just over 4 hours of CPU
>>> time
>>> in task manager.
>>>
>>> My sycn interval is set to ever 30 mins, so I am wondering what is up,
>>> has
>>> anybody seen this before?
>>>
>>> Thanks, Mike
>>>
>>>
>>>
>>>
>
>

MJ
Thu Feb 09 13:01:32 CST 2006

Any chance you have some large email folders with lots of items? We have
seen a few cases during stress runs where our email tagging process tends to
get a little CPU-hungry. It's not really an issue with the tagger design but
more a problem with the underlying infrastructure.

Mike - do you have a support case number or contact? I'd like to ping them
to see what they've tried for you.

--
MJ Miller
Microsoft CRM Technical Lead

** The opinions and comments in this post are my own and in no way reflect
the opinions of Microsoft or the Microsoft CRM team. This posting is not an
offer of support, either immediate or ongoing, and no support is implied.
Some of the information posted may include non-supported workarounds and
code samples.


"Mike Morisoli" <michael@nospam-vieon.net> wrote in message
news:uMjDaPYLGHA.3936@TK2MSFTNGP12.phx.gbl...
> Josh, would you let me know what you find out with MS on this...
>
> Thanks a lot!
>
> Mike
>
>
> "Josh Behl" <JoshBehl@discussions.microsoft.com> wrote in message
> news:179BDCFA-8613-4F02-A71C-6DBF69243416@microsoft.com...
>> I've seen this before too. I currently have a support case open with
>> Microsoft regarding this.
>>
>> "Mike Morisoli" wrote:
>>
>>> I am finding that once you put the CRM client on a workstation (not a
>>> laptop, just a normal workstation) the CPU pegs to about 95% for about
>>> 10
>>> seconds every 30 seconds.
>>>
>>> In just 20 hours of run time, Outlook consumes just over 4 hours of CPU
>>> time
>>> in task manager.
>>>
>>> My sycn interval is set to ever 30 mins, so I am wondering what is up,
>>> has
>>> anybody seen this before?
>>>
>>> Thanks, Mike
>>>
>>>
>>>
>>>
>
>

Mike
Thu Feb 09 14:06:41 CST 2006

Mike, I do not have an open case on this I believe Josh does. This has not
become that critical for us so I have not started a case, just posted the
question in this forum.

This users mailbox is a large mailbox to say the least with 2.8GB and 76,503
items.

The Inbox itself and all sub-folders have less than 400 messages, the bulk
is in the Deleted Items and Sent Items folders.

I suppose the tagging process must query for all items even those in sent
and deleted...

Let me know if there is anything I can do to help.

Mike


"MJ Miller {MSFT}" <mikemill-REMOVE@microsoft.com> wrote in message
news:usW0%23saLGHA.3196@TK2MSFTNGP09.phx.gbl...
> Any chance you have some large email folders with lots of items? We have
> seen a few cases during stress runs where our email tagging process tends
> to get a little CPU-hungry. It's not really an issue with the tagger
> design but more a problem with the underlying infrastructure.
>
> Mike - do you have a support case number or contact? I'd like to ping them
> to see what they've tried for you.
>
> --
> MJ Miller
> Microsoft CRM Technical Lead
>
> ** The opinions and comments in this post are my own and in no way reflect
> the opinions of Microsoft or the Microsoft CRM team. This posting is not
> an offer of support, either immediate or ongoing, and no support is
> implied. Some of the information posted may include non-supported
> workarounds and code samples.
>
>
> "Mike Morisoli" <michael@nospam-vieon.net> wrote in message
> news:uMjDaPYLGHA.3936@TK2MSFTNGP12.phx.gbl...
>> Josh, would you let me know what you find out with MS on this...
>>
>> Thanks a lot!
>>
>> Mike
>>
>>
>> "Josh Behl" <JoshBehl@discussions.microsoft.com> wrote in message
>> news:179BDCFA-8613-4F02-A71C-6DBF69243416@microsoft.com...
>>> I've seen this before too. I currently have a support case open with
>>> Microsoft regarding this.
>>>
>>> "Mike Morisoli" wrote:
>>>
>>>> I am finding that once you put the CRM client on a workstation (not a
>>>> laptop, just a normal workstation) the CPU pegs to about 95% for about
>>>> 10
>>>> seconds every 30 seconds.
>>>>
>>>> In just 20 hours of run time, Outlook consumes just over 4 hours of CPU
>>>> time
>>>> in task manager.
>>>>
>>>> My sycn interval is set to ever 30 mins, so I am wondering what is up,
>>>> has
>>>> anybody seen this before?
>>>>
>>>> Thanks, Mike
>>>>
>>>>
>>>>
>>>>
>>
>>
>
>