Outlook Client: Actual end date set to Tracking date

When promoting an Email from Outlook to CRM 3.0 it sets the Actual en date
to the date I promote the Email. In v1.2 this used to be the date the Email
was received. Now my customer loses the chronological order of incoming
Email unless all Emails are promoted on the day of reception. This is not
possible for him. Any ideas are welcome.
Roel

Chris
Fri Aug 11 16:18:02 CDT 2006



"Roel" wrote:

> When promoting an Email from Outlook to CRM 3.0 it sets the Actual en date
> to the date I promote the Email. In v1.2 this used to be the date the Email
> was received. Now my customer loses the chronological order of incoming
> Email unless all Emails are promoted on the day of reception. This is not
> possible for him. Any ideas are welcome.
> Roel
>
> I'm encountering the same issue, as well as the complaints from my user base regarding it. Is this how the system was designed to work, or is this an 'undocumented feature' from 1.2->3.0?


>

Adele
Fri Oct 06 06:47:02 CDT 2006

Me too....
Let's hope someone is able to provide a solution, every other topic I have
reviewed has a response.

Adele
Fri Oct 06 06:49:02 CDT 2006

sorry this isn't a solution, I am getting the same questions too....

"Chris" wrote:

>
>
> "Roel" wrote:
>
> > When promoting an Email from Outlook to CRM 3.0 it sets the Actual en date
> > to the date I promote the Email. In v1.2 this used to be the date the Email
> > was received. Now my customer loses the chronological order of incoming
> > Email unless all Emails are promoted on the day of reception. This is not
> > possible for him. Any ideas are welcome.
> > Roel
> >
> > I'm encountering the same issue, as well as the complaints from my user base regarding it. Is this how the system was designed to work, or is this an 'undocumented feature' from 1.2->3.0?
>
>
> >

Adele
Fri Oct 06 07:01:02 CDT 2006

The request for this feature has been logged. If you want to vote for this
feature Enter in the Search For: Acutal mail sent date field.

Andrew
Mon Nov 27 20:43:01 CST 2006

I face the same problem. Should I go to Exchange API to get the date?

"Roel" wrote:

> When promoting an Email from Outlook to CRM 3.0 it sets the Actual en date
> to the date I promote the Email. In v1.2 this used to be the date the Email
> was received. Now my customer loses the chronological order of incoming
> Email unless all Emails are promoted on the day of reception. This is not
> possible for him. Any ideas are welcome.
> Roel
>
>
>

John
Mon Nov 27 23:03:48 CST 2006

hmmm...may be necessary to write a post callout to set the email activity to
the right date using the SDK



==============================
John O'Donnell
Microsoft CRM MVP
http://www.crowecrm.com


"Andrew" <Andrew@discussions.microsoft.com> wrote in message
news:D413E1AE-5FBD-4348-B938-5D136A9445D4@microsoft.com...
>I face the same problem. Should I go to Exchange API to get the date?
>
> "Roel" wrote:
>
>> When promoting an Email from Outlook to CRM 3.0 it sets the Actual en
>> date
>> to the date I promote the Email. In v1.2 this used to be the date the
>> Email
>> was received. Now my customer loses the chronological order of incoming
>> Email unless all Emails are promoted on the day of reception. This is not
>> possible for him. Any ideas are welcome.
>> Roel
>>
>>
>>