Hi!!! Here is our problem:
First of all, we have MS CRM 3.0.
All Accounts have owner the system administrator user. This was our decision.
However, all our activities, opportunities and orders are assigned to
specific users.
Our problem is:
We have made a custom form (.aspx) and a web service which run on a custom
entity. The form is executed by users, while the web service is executed by
third-party systems. Both update some fields to our custom entity and ONE
CUSTOM FIELD TO THE ACCOUNT ENTITY.
When this update occurs, our activities, opportunities and orders are
assigned to the account owner, the system admin user.
We changed the cascading rule for the activities and the opportunities, and
we fixed the problem for those entities. However, the cascading rule cannot
be changed for Orders.
Questions:
1) Can you imagine why by doing a simple update to a custom field of the
Account entity, it updates the owner of the orders with the account owner ???
We talk about updating, not assigning !!!
2) Is there any official way by MS to change the cascading rule of the
Account - Orders and fix the problem forever ?
Regards,
George