Open and close an account record creates "changes"?

When I open and then close an Account record (in Web Client and Outlook
Client of CRM) without changing anything, it still gives me the error
"Are you sure you want to navigate from this page? Your changes have not
been saved ... etc.."
What can be the reason for this? We might have some workflows and/or coding
on the Acount entity, but nothing unsupported or anything complicated..?

imumar
Fri Feb 29 13:48:03 CST 2008

Hi,
Most probably you have some JScript on the form which is recalculating some
field. If some field have value "100" and using some JScript, you remove that
value and then reenter same value "100", even than CRM prompts for save error
message.

Checkout the JScript on the form. That is causing you this behaviour.
Workflows dont cause this issue.

--
uMar Khan :: MS CRM MVP
CRM Freelance Consultant
Email :: imumar at gmail dot com
Blog :: http://umarkhan.wordpress.com
MVP :: https://mvp.support.microsoft.com/default.aspx/profile/umar.khan


"Kaja" wrote:

> When I open and then close an Account record (in Web Client and Outlook
> Client of CRM) without changing anything, it still gives me the error
> "Are you sure you want to navigate from this page? Your changes have not
> been saved ... etc.."
> What can be the reason for this? We might have some workflows and/or coding
> on the Acount entity, but nothing unsupported or anything complicated..?

Andy
Fri Feb 29 14:41:21 CST 2008

"Kaja" wrote:
> When I open and then close an Account record (in Web Client and Outlook
> Client of CRM) without changing anything, it still gives me the error
> "Are you sure you want to navigate from this page? Your changes have not
> been saved ... etc.."
> What can be the reason for this? We might have some workflows and/or coding
> on the Acount entity, but nothing unsupported or anything complicated..?


Yeah, this is a pain in CRM 3.0 because you can't use the print
function on screens that have this problem. There is an isDirty
property on each field that you can force to false. But, I found that
when I played around with this, it screwed up CRM.

Hope CRM 4.0 has a fix for this.

Andy

LottenHolm
Wed May 28 05:52:02 CDT 2008

I still have this problem in 4.0. Can someone help me to solve this. It's
extremely frustrating.

/Lotten

"Andy" wrote:

> "Kaja" wrote:
> > When I open and then close an Account record (in Web Client and Outlook
> > Client of CRM) without changing anything, it still gives me the error
> > "Are you sure you want to navigate from this page? Your changes have not
> > been saved ... etc.."
> > What can be the reason for this? We might have some workflows and/or coding
> > on the Acount entity, but nothing unsupported or anything complicated..?
>
>
> Yeah, this is a pain in CRM 3.0 because you can't use the print
> function on screens that have this problem. There is an isDirty
> property on each field that you can force to false. But, I found that
> when I played around with this, it screwed up CRM.
>
> Hope CRM 4.0 has a fix for this.
>
> Andy
>
>