CRM Online Clinet Performance

Hi -

I'm getting some very strange (and annoying) behavior with outlook.
Periodically (every 15mins or so), Outlook will slow to a crawl. Typing an
e-mail becomes very erratic and difficult. This lasts anywhere from 30sec to
a couple of mins.

Looking at CPU usage, I notice that Outlook CPU cycles spike up to over 50%
during this period of time . Guessing that it might be related to the CRM
sync (since that is scheduled to occur every 15mins), I checked out the sync
progress dialog . What was weird was that even though the dialog reported
that all sync tasks were complete, the animated progress bar was still
moviing. Also, it seems very strange that the CRM sync process would consume
over half of my CPU cycles for 2-3 mins when nothing needed syncing! And you
can see a lot of I/O is occuring during this period.

This behavior only started after I recently re-installed CRM. My local
profile recently got corrupted and I had to recreate it. As an end result,
it turned out that I had to re-install CRM. I never experienced this
behavior before then.

Any thoughts?
--
Help

JoshBehl
Fri Sep 22 21:46:01 CDT 2006

Are you running the laptop or desktop version?

"Victor Gannon" wrote:

> Hi -
>
> I'm getting some very strange (and annoying) behavior with outlook.
> Periodically (every 15mins or so), Outlook will slow to a crawl. Typing an
> e-mail becomes very erratic and difficult. This lasts anywhere from 30sec to
> a couple of mins.
>
> Looking at CPU usage, I notice that Outlook CPU cycles spike up to over 50%
> during this period of time . Guessing that it might be related to the CRM
> sync (since that is scheduled to occur every 15mins), I checked out the sync
> progress dialog . What was weird was that even though the dialog reported
> that all sync tasks were complete, the animated progress bar was still
> moviing. Also, it seems very strange that the CRM sync process would consume
> over half of my CPU cycles for 2-3 mins when nothing needed syncing! And you
> can see a lot of I/O is occuring during this period.
>
> This behavior only started after I recently re-installed CRM. My local
> profile recently got corrupted and I had to recreate it. As an end result,
> it turned out that I had to re-install CRM. I never experienced this
> behavior before then.
>
> Any thoughts?
> --
> Help

Sanjay
Fri Sep 22 22:21:14 CDT 2006

Check if Outlook on the desktop is running in Cached Mode. We
encountered this problem on most of our desktops. Some desktops had
cached mode on. On the others, we had to go through the process of
recreating the Windows user profiles, after which the speed was back to
normal.

Victor Gannon wrote:
> Hi -
>
> I'm getting some very strange (and annoying) behavior with outlook.
> Periodically (every 15mins or so), Outlook will slow to a crawl. Typing an
> e-mail becomes very erratic and difficult. This lasts anywhere from 30sec to
> a couple of mins.
>
> Looking at CPU usage, I notice that Outlook CPU cycles spike up to over 50%
> during this period of time . Guessing that it might be related to the CRM
> sync (since that is scheduled to occur every 15mins), I checked out the sync
> progress dialog . What was weird was that even though the dialog reported
> that all sync tasks were complete, the animated progress bar was still
> moviing. Also, it seems very strange that the CRM sync process would consume
> over half of my CPU cycles for 2-3 mins when nothing needed syncing! And you
> can see a lot of I/O is occuring during this period.
>
> This behavior only started after I recently re-installed CRM. My local
> profile recently got corrupted and I had to recreate it. As an end result,
> it turned out that I had to re-install CRM. I never experienced this
> behavior before then.
>
> Any thoughts?
> --
> Help

Victor
Tue Oct 03 03:47:02 CDT 2006

Hi Josh -

The Desktop client.

"Josh Behl" wrote:

> Are you running the laptop or desktop version?
>
> "Victor Gannon" wrote:
>
> > Hi -
> >
> > I'm getting some very strange (and annoying) behavior with outlook.
> > Periodically (every 15mins or so), Outlook will slow to a crawl. Typing an
> > e-mail becomes very erratic and difficult. This lasts anywhere from 30sec to
> > a couple of mins.
> >
> > Looking at CPU usage, I notice that Outlook CPU cycles spike up to over 50%
> > during this period of time . Guessing that it might be related to the CRM
> > sync (since that is scheduled to occur every 15mins), I checked out the sync
> > progress dialog . What was weird was that even though the dialog reported
> > that all sync tasks were complete, the animated progress bar was still
> > moviing. Also, it seems very strange that the CRM sync process would consume
> > over half of my CPU cycles for 2-3 mins when nothing needed syncing! And you
> > can see a lot of I/O is occuring during this period.
> >
> > This behavior only started after I recently re-installed CRM. My local
> > profile recently got corrupted and I had to recreate it. As an end result,
> > it turned out that I had to re-install CRM. I never experienced this
> > behavior before then.
> >
> > Any thoughts?
> > --
> > Help

Victor
Tue Oct 03 03:49:02 CDT 2006

Thanks Sanjay - Ill try that

"Victor Gannon" wrote:

> Hi -
>
> I'm getting some very strange (and annoying) behavior with outlook.
> Periodically (every 15mins or so), Outlook will slow to a crawl. Typing an
> e-mail becomes very erratic and difficult. This lasts anywhere from 30sec to
> a couple of mins.
>
> Looking at CPU usage, I notice that Outlook CPU cycles spike up to over 50%
> during this period of time . Guessing that it might be related to the CRM
> sync (since that is scheduled to occur every 15mins), I checked out the sync
> progress dialog . What was weird was that even though the dialog reported
> that all sync tasks were complete, the animated progress bar was still
> moviing. Also, it seems very strange that the CRM sync process would consume
> over half of my CPU cycles for 2-3 mins when nothing needed syncing! And you
> can see a lot of I/O is occuring during this period.
>
> This behavior only started after I recently re-installed CRM. My local
> profile recently got corrupted and I had to recreate it. As an end result,
> it turned out that I had to re-install CRM. I never experienced this
> behavior before then.
>
> Any thoughts?
> --
> Help

jsooy
Mon Nov 13 09:05:02 CST 2006

The problem lies in the synching that outlook does with crm in the
background. Only way I have found to fix this problem is to disable the
background synchronization.

CRM -> Options -> (Synchronization tab) uncheck contacts tasks and
appointments or change the synch period at the bottom.

I am pretty sure this will help you out.

"Victor Gannon" wrote:

> Hi -
>
> I'm getting some very strange (and annoying) behavior with outlook.
> Periodically (every 15mins or so), Outlook will slow to a crawl. Typing an
> e-mail becomes very erratic and difficult. This lasts anywhere from 30sec to
> a couple of mins.
>
> Looking at CPU usage, I notice that Outlook CPU cycles spike up to over 50%
> during this period of time . Guessing that it might be related to the CRM
> sync (since that is scheduled to occur every 15mins), I checked out the sync
> progress dialog . What was weird was that even though the dialog reported
> that all sync tasks were complete, the animated progress bar was still
> moviing. Also, it seems very strange that the CRM sync process would consume
> over half of my CPU cycles for 2-3 mins when nothing needed syncing! And you
> can see a lot of I/O is occuring during this period.
>
> This behavior only started after I recently re-installed CRM. My local
> profile recently got corrupted and I had to recreate it. As an end result,
> it turned out that I had to re-install CRM. I never experienced this
> behavior before then.
>
> Any thoughts?
> --
> Help