Nice usability features

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  - 1
    - Outlook Query error I recently created some custom fields under our leads section. All of my users are non domain accounts using the SFO client coming through a VPN. all of my users were able to download the custom changes by going off line and back online. however I have one user who consistantly gets a Query error (he provided very little information on the error) after he is offline and tries to open up a lead. I actually saw this on my pc prior to the sync, but doing the sync corrected the issue. Anyone else experiencing this issue? I have 20 SFO clients 19 of them are going ok Tag: Nice usability features Tag: 53307
  - 2
    - CRM 3.0 Outlook Laptop Client Crashes We are evaluating CRM in connection with the Ourlook Laptop Client. First it worked quite fine, after a while the Client cant go offline anymore. Syncronisation with Outlook works fine, but as I try to go offline, the sync proces workes fine for the first moment, then it tries to connect to the local Offline DB and after a while it crashes. In the event log I get the following entry: An error occurred during Offline Synchronization. Try going offline again, or restart Microsoft Outlook. DoSyncMetabaseIds() failed with exception Microsoft.Crm.CrmException: Failed to start or connect to the offline mode MSDE database. at Microsoft.Crm.Application.Outlook.OfflineSync.CleanUpMsde.TryStartMsde(String connectionString, Boolean synchronize) at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.DoSyncMetabaseIds(). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does anyone have a clue? Thanks! Benno Tag: Nice usability features Tag: 53306
  - 3
    - Reports with CRM 3.0 Hi all: I have CRM 3.0 installed, and all appears to be working well after a few issues. We are in the process of customization. I need to create reports. I was informed that CRM 3.0 uses SQL 2000 Server Reporting Services. That's all well and good. I have SQL 2000 Server SP4. My questions are as follows: 1. What software do I need to author/customize reports? 2. Did it come with CRM or SQL Server, or dies it cost extra? 3. Why do I get errors when trying to add a report through the UI. I did notice that the pre-supplied reports have a file extension of rdl. I did some examination and now know that they are XML and and a report definition language for MS SQL reporting services. I downloaded some sample ones from a blog somewhere because they had been customized. I went to deploy them thruough the CRM interface, and I got the following error: An error occurred while trying to add the report to Microsoft CRM. Try adding the report again. If the problem continues, contact your system administrator. The doccumentation on reporting is very poor. I have the SDK (latest version) and all it gives me is a style guide about how to make my fonts math the CRM suppied reports. THIS IS THE LEAST OF MY WORRIES. Any guidance you could give would be greatly appreciated. Sincerely, Doug Kirschman (reportless in Seattle) Tag: Nice usability features Tag: 53305
  - 4
    - Service Calendar Is there a way to print the Service Calendar? Either by day, week, or month, or in any fashion at all? Why doesn't the Service Calendar show in the Outlook Client? And, if I have the Outlook client loaded and Outlook launched, the Servcie Calendar doesn't show up in the Web client. Thanks! Tag: Nice usability features Tag: 53304
  - 5
    - Print an IFrame Contents Can I print IFrame content? When i press the print button, in Quote Form, the IFrame content (a .jpg) appears in the print preview, but when send the form to the printer, the picture don't appear in the paper. Thanks, Enrique J. Bravo C. CRM Consultant, MekanoAsicom Tag: Nice usability features Tag: 53298
  - 6
    - Publishing CRM with ISA2004 Hello, Has anybody got any experience with publishing CRM 3.0 on a ISA 2004 Server? I can connect, but it keeps asking me for my credentials. It drives us nuts. Anybody got any great ideas, please share them. Thanks in advance, Giovanni Perini Tag: Nice usability features Tag: 53297
  - 7
    - interesting question about workflow Hey guys , Is it possible to get all open activities by single e-mail at 8.30 in the every morning with the help of workflow manager? If no then any alternative solution? regards Aami Tag: Nice usability features Tag: 53295
  - 8
    - Hide or Delete Protected System Fields in Forms Can I hide or delete protected system fields from a form? When i tried to customize a Quote Product form, i found some fields with a padlock. After that, in the attributes section, in the shipto_line2 field specifically, i changed the requirement level properties value from "required" to "no required". Finally, I opened the Quote Product form again, but the padlock still appear. Thanks, Enrique J. Bravo C. CRM Consultant, MekanoAsicom Tag: Nice usability features Tag: 53293
  - 9
    - Hardware Requirements for Demo Server? Hi guys, I'm planning on doing a demo for a client of CRM 3.0. I have a server kicking around with 640MB RAM, 18GB SCSI U160 drive and a 933Mhz PIII processor. I want to install SQL Server 2005 and CRM 3.0 on this box. Q: Will this be sufficient to demo CRM to just a few users at once with a couple hundred account records? Or is it going to be so painfully slow as to affect their evaluation of the product? Robert J. Bullock Upstate Internet Services Tag: Nice usability features Tag: 53291
  - 10
    - Hardware Requirements for Small Scale CRM Demo Hi guys, I want to install SQL Server 2005 and CRM 3.0 on the following hardware: Dell 1400SC, 933Mhz PIII, 640MB RAM, 18GB U160 SCSI Q: Is this hardware going to be sufficient for a small scale demo or is it going to crawl? Robert Tag: Nice usability features Tag: 53290
  - 11
    - crm email - no longer working V1.2 After a security risk was flagged up to our exchange server I made a very small change to our IIS configuration. Namely removing script mapping to .printer. After running and IISreset to ensure that change was applied we have had problems with CRM email. Namely that when you try to send a CRM email you get an error stating that: "An error has occurred. Please contact your system administrator". A referall to the event viewer reveals nothing of interest. A reboot of both the exchange and the CRM servers makes no difference. nor does applying rollup update 2 (on all of client/server/exchange router). I am guessing that I may need to reinstall the exchange router, but having inherited this system pre-installed, I have never had to do that. Is anyone able to advise on whether or not that is likely to resolve the issue and also how the reinstall is actually done. cheers P Tag: Nice usability features Tag: 53287
  - 12
    - MS CRM 1.2 Register New incident from External source with SDK Hi I am creating a small application which stores the new incidents by using the SDK. I have added the .dll references of the assemblies Microsoft.Crm.Platform.Types, Microsoft.Crm.Platform.proxy and System.Web.Services. When I execute the code are no error messages, but does not register the new incident. This is the code Thanks, Gilbert Robinson the code ======= Imports Microsoft.Crm.Platform.Proxy Imports System.web.services Imports Microsoft.CRM.Flags Imports Microsoft.CRM.Platform.Types Public Class WebForm1 Inherits System.Web.UI.Page Private Sub Page_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load codei() 'Put user code to initialize the page here End Sub Sub codei() ' strServer should be set with the name of the platform Web server Dim strServer As String = "im-dp-flow11" ' virtualDirectory should be set with the name of the Microsoft CRM ' virtual directory on the platform Web server Dim virtualDirectory As String = "MSCRMServices" Dim strDir As String = "http://" + strServer + "/" + virtualDirectory + "/" ' BizUser proxy object Dim bizUser As New Microsoft.Crm.Platform.Proxy.BizUser bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials bizUser.Url = strDir + "BizUser.srf" ' CRMIncident proxy object Dim incident As New Microsoft.Crm.Platform.Proxy.CRMIncident incident.Credentials = System.Net.CredentialCache.DefaultCredentials incident.Url = strDir + "CRMIncident.srf" Dim strErrorMsg As String Dim strIncidentXml As String Dim strIncidentId As String Dim strAccountId As String = "{1BBD7C7F-9ADE-4972-A307-1181A57A5750}" Dim strCustomerId As String = "{ECF99EF1-3858-4E06-ABD9-EBFE526BF9FF}" Try Dim userAuth As Microsoft.Crm.Platform.Proxy.CUserAuth = bizUser.WhoAmI() ' Set up the XML string for the new incident strIncidentXml = "<incident>" strIncidentXml += "<title>Incident 1</title>" strIncidentXml += "<accountid>" + strAccountId + "</accountid>" strIncidentXml += "<ownerid type=""" + Microsoft.CRM.Platform.Types.ObjectType.otSystemUser.ToString(+""">") strIncidentXml += userAuth.UserId + "</ownerid>" strIncidentXml += "<customerid type=/ " + Microsoft.CRM.Flags.ObjectType.otSystemUser.ToString() + " / " > " ' " 'ToDo: Error processing original source shown below ' ' '------------------------------------------^--- Syntax error: ';' expected strIncidentXml += strCustomerId + "</ownerid>" strIncidentXml += "</incident>" ' Create an incident strIncidentId = incident.Create(userAuth, strIncidentXml) ' 'ToDo: Error processing original source shown below ' ' '-^--- Syntax error: ')' expected Catch err As System.Web.Services.Protocols.SoapException ' Process the platform error here strErrorMsg = "ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source Catch err As Exception ' Process other errors here strErrorMsg = "ErrorMessage: " + err.Message End Try End Sub End Class Tag: Nice usability features Tag: 53283
  - 13
    - Add new incident from external source with SDK Hi I am creating a small application which stores the new incidents by using the SDK. I have added the .dll references of the assemblies Microsoft.Crm.Platform.Types, Microsoft.Crm.Platform.proxy and System.Web.Services. When I execute the code are no error messages, but does not register the new incident. This is the code Thanks, Gilbert Robinson the code ======= Imports Microsoft.Crm.Platform.Proxy Imports System.web.services Imports Microsoft.CRM.Flags Imports Microsoft.CRM.Platform.Types Public Class WebForm1 Inherits System.Web.UI.Page #Region " Web Form Designer Generated Code " 'This call is required by the Web Form Designer. <System.Diagnostics.DebuggerStepThrough()> Private Sub InitializeComponent() End Sub 'NOTE: The following placeholder declaration is required by the Web Form Designer. 'Do not delete or move it. Private designerPlaceholderDeclaration As System.Object Private Sub Page_Init(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Init 'CODEGEN: This method call is required by the Web Form Designer 'Do not modify it using the code editor. InitializeComponent() End Sub #End Region Private Sub Page_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load codei() 'Put user code to initialize the page here End Sub Sub codei() ' strServer should be set with the name of the platform Web server Dim strServer As String = "im-dp-flow11" ' virtualDirectory should be set with the name of the Microsoft CRM ' virtual directory on the platform Web server Dim virtualDirectory As String = "MSCRMServices" Dim strDir As String = "http://" + strServer + "/" + virtualDirectory + "/" ' BizUser proxy object Dim bizUser As New Microsoft.Crm.Platform.Proxy.BizUser bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials bizUser.Url = strDir + "BizUser.srf" ' CRMIncident proxy object Dim incident As New Microsoft.Crm.Platform.Proxy.CRMIncident incident.Credentials = System.Net.CredentialCache.DefaultCredentials incident.Url = strDir + "CRMIncident.srf" Dim strErrorMsg As String Dim strIncidentXml As String Dim strIncidentId As String Dim strAccountId As String = "{1BBD7C7F-9ADE-4972-A307-1181A57A5750}" Dim strCustomerId As String = "{ECF99EF1-3858-4E06-ABD9-EBFE526BF9FF}" Try Dim userAuth As Microsoft.Crm.Platform.Proxy.CUserAuth = bizUser.WhoAmI() ' Set up the XML string for the new incident strIncidentXml = "<incident>" strIncidentXml += "<title>Incident 1</title>" strIncidentXml += "<accountid>" + strAccountId + "</accountid>" strIncidentXml += "<ownerid type=""" + Microsoft.CRM.Platform.Types.ObjectType.otSystemUser.ToString(+""">") strIncidentXml += userAuth.UserId + "</ownerid>" strIncidentXml += "<customerid type=/ " + Microsoft.CRM.Flags.ObjectType.otSystemUser.ToString() + " / " > " ' " 'ToDo: Error processing original source shown below ' ' '------------------------------------------^--- Syntax error: ';' expected strIncidentXml += strCustomerId + "</ownerid>" strIncidentXml += "</incident>" ' Create an incident strIncidentId = incident.Create(userAuth, strIncidentXml) ' 'ToDo: Error processing original source shown below ' ' '-^--- Syntax error: ')' expected Catch err As System.Web.Services.Protocols.SoapException ' Process the platform error here strErrorMsg = "ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source Catch err As Exception ' Process other errors here strErrorMsg = "ErrorMessage: " + err.Message End Try End Sub End Class Tag: Nice usability features Tag: 53282
  - 14
    - how to... hi all, using crm 3.0 on 2003 ent. i have added a new tab into the Appointment Form which has some bit and picklist attributes for a survey form. i will be opening more than 3 or more Appointments for the same company and when creating a new Appointment activity , i want to see the last appointment's data on it, this way i will be able to analyze the incrementation beetween appointments For example. i am creating the first Appointment Activity saving and closing it, then after a week later, i am creating a new activity for the same company and the first activities data is already shown, i am changing whatever is needed and saving and closing and so on. couldn't figure out a way. any help? thank you Tag: Nice usability features Tag: 53278
  - 15
    - Mail Merger with Webclient It's possible to do a Mail Merge with the Webclient? I know how it works with the outlook client but no idea how it should work with the webclient. Thank's for some help Michel Tag: Nice usability features Tag: 53277
  - 16
    - Picking up previous lead owner when assigning a lead May not be seeing the wood for the trees here but... I have created a rule which fires off an email when a lead is assigned - however I would like to be able to pick up the id of the person who did the assigning... the fields list in the lead doesn't seem to have this info - any suggestions? Tag: Nice usability features Tag: 53274
  - 17
    - Register an Appointment using the outlook interface and CRM 3.0 I want to make an appointment for myself with one contact of one of my account but these contact does not have any email adress. If I use the outlook interface I put the name of the account on regarding but where can I put the required or attendees persons ? Because thes persons do not have email adress they don't appear in the adress book but I have to mention the name of the person and to link the appointment with this person in the CRM. It seems to be totaly impossible ! It is very frustrating because Microsoft said the the new 3.0 version was better than the 1.2 that we used since last year and that this version was totaly intergated with the CRM It don't seems to be right. Can somebody explain what we have to do to register an appointment via the outlook interface and for that appointment to be correctly linked to CRM ??? Thanks in advance Best Regards Didier Tag: Nice usability features Tag: 53271
  - 18
    - Assign a task using Outllook interface with CRM 3.0 It seem to be impossible to assing a task to another user when you create and manage task within outlook. If I am in outlook and I click ont the task button of the CRM toolbar I can add a regarding (the name of the account for which I have to do the task) and put a subject and a due date But... It is impossible to and a time which is very annoying because the time is used by CRM task It is impossible to use the assing the task to another user with the outlook button "assign task". I receive the message Assigned tasks are not supported in Microsoft CRM. The item will not be linked to Microsoft CRM I am very frustrated with this answer because I thought the integration was better than in the past version (1.2) that we used ! Can somebody tell me how to solve these two problems ??? Thanks in advance Didier Tag: Nice usability features Tag: 53270
  - 19
    - MS CRM - C360 Hi, Can anyone advise on the server spec for running MS CRM for about 1400 cases a day ? I am also experincing problems with mails being held up by MS C-360 any ideas ???? -- Mark Tag: Nice usability features Tag: 53269
  - 20
    - Categorizing email history Hi, Can anyone tell me whether the two fields called "category" and "sub category" can be used when tracking emails to CRM ? It seems that it is not possible to enter anything into these fields. What can they be used for ? Rgds, Partner Tag: Nice usability features Tag: 53268
  - 21
    - Multilanguage Environment A customer needs for his employees in several countries (and different languages!) a central CRM-solution. Can I use different languages on one installation, and where can I define the language - per user, PC, ... ??? I have also to define the labels, helptext for my individual new fields in different language. Tag: Nice usability features Tag: 53266
  - 22
    - subject entity customization seems impossible Hi everybody, I hoped I could change the name of the "subject" entity. However, this entity, as well as other customizable entities does not seem to allow customization of any information that appears on the general tab of the informations menu item. How may I change this name ? I tried another method, namely, "export customization", modify the name in the xml file and then "import customization". However, it seems impossible to publish this customization, so that the entity name quickly reverts to its previous value. Thank you to anyone who can help me achieve this goal. Tag: Nice usability features Tag: 53264
  - 23
    - Reinstalling MSCRM 1.2 failure Hello everybody, I wanted to reinstall MSCRM 1.2 on our SBS 2003 server but I receive the following error message : "Failed to connect to database _MSCRM on <sql_server_name>. hr: 0x80004005" Can anyone help me !!!! Tag: Nice usability features Tag: 53259
  - 24
    - How to change CRM 3.0 MSDN licence key? We are going to replace the CRM 3.0 MSDN licence key(only 5 users, not enough!) by purchase license key. Thanks! Tag: Nice usability features Tag: 53258
  - 25
    - Updating data in MS CRM from other places Hi all We use relationships extensively but find that when using Advanced Find we can't define the joins necessary to create the set of Contacts required for a marketing list. (I think it would be good if I could save an Advanced Find, and then be able to use that within another Advanced Find - like a sub-query - but that's another matter). Anyway, as a quick solution, I have used queries in MS Access to identify the list of Contacts required. I have customised, adding a new field to the Contact table, and want to be able to set this field from in MS Access on those Contact rows I've identified - I can then use Advanced Find over this field, and build the marketing list I want. However, it won't let me I guess because they're non-updateable filtered views in Access ... Can anyone tell me the easiest/best workaround for this? We have Scribe (although not experienced) and of course I could go to Enterprise Manager and run the UPDATE query in there - want to avoid this if possible. (I also don't want to have to buy/install an add-in). Can anyone help? Many thanks. Matt Tag: Nice usability features Tag: 53257
- Next
  - 1
    - Error when using Workflow assembly I created an assembly and added the reference to the workflow.config file. I stopped and started the IIS and the workflow service. Then I created a workflow rule that uses the new assembly. However when the workflow starts to run I generate an error on the workflow monitor saying that the dll appears to be an unsigned assembly which is disabled from executing as specified in workflow.config. Does anyone know what have I done wrong? Tag: Nice usability features Tag: 53254
  - 2
    - 3.0 Laptop Client Install Failing Having a heck of a time getting the Outlook client to install on any of the client machines. Starting with a single notebook, I get the following error when installing from SBS or directly from the CD. An incompatible version of the Microsoft CRM desktop client for Outlook or the Microsoft CRM laptop client for Outlook is already installed on this computer: Product: Microsoft CRM laptop client for Microsoft Office Outlook, Version: 3.0.5300.0, User: . Before continuing the current installation, remove the incompatible version. All other test are green checked. 3.0 is the only version ever to be installed on this notebook. I have never gotten the client to show up in Add Remove Programs. The only CRM reference on the notebook is the MSDE SQL CRM that I have uninstalled/reinstalled numerous times. I also have tried removing all registry lines containing 3.0.5300 in them and those referencing CRM. In addition the Microsoft SQL and Microsoft CRM folder are deleted before each reinstall attempt. I don't know why, even if something was missed in the registry, the program will not allow an overinstall of the same version......? Any help would be appreciated. Hopefully the answer will shed light on the other stations as well. Thanks, John Tag: Nice usability features Tag: 53243
  - 3
    - Outlook client does not stop synchronizing Hi There, I have rolled out CRM 3 on a clients SBS 2003 server without issues, but I am having problems with one of the client machines. There have been 3 clients installed so far without issue, only this machine is causing headaches. The installation goes ahead without issue, but when you open outlook for the first time it appears to hang and becomes non responsive. I let it run for almost two hours only to find by looking at the network card that there has been 4Gb sent and 8Gb received. The database itself has around 5000 records (made up of leads, accounts, contacts,etc...), but the user I am installing for has a mailbox of just over 2Gb (I only do crm for this company, actual IT support is handled by someone else). The laptop is brand new and the user has had it for around a month without having any problems. I will be back on the clients site in a few hours, until then I do not have any log files or anything, just wanted to see if someone else had a similar issue. I can get any log files required when back on site. Any ideas? Tag: Nice usability features Tag: 53226
  - 4
    - Outlook client does not stop synchronizing Hi There, I have rolled out CRM 3 on a clients SBS 2003 server without issues, but I am having problems with one of the client machines. There have been 3 clients installed so far without issue, only this machine is causing headaches. The installation goes ahead without issue, but when you open outlook for the first time it appears to hang and becomes non responsive. I let it run for almost two hours only to find by looking at the network card that there has been 4Gb sent and 8Gb received. The database itself has around 5000 records (made up of leads, accounts, contacts,etc...), but the user I am installing for has a mailbox of just over 2Gb (I only do crm for this company, actual IT support is handled by someone else). The laptop is brand new and the user has had it for around a month without having any problems. I will be back on the clients site in a few hours, until then I do not have any log files or anything, just wanted to see if someone else had a similar issue. I can get any log files required when back on site. Any ideas? Tag: Nice usability features Tag: 53224
  - 5
    - Add a Picklist to a Contact Address form in the metadata attribute I am trying to add a picklist item called country to the contacts address. I have already added it to the entity address. I then went to the attribute table and created two records that follow the format of shipping methods two records. One for the Code Value and the other for the name of the value selected in the picklist. Next I went into the settings and then contact entity and clicked on attributes and found my picklist for country was there. If I double clicked on the picklist it does not have a display name or any values. If I try to add a display name and save it I get an error because I am missing records that attach this picklist with the one in address table. I checked the other tables in the metadata database and there does not seem to be any other table I need to add records to. What other tables do I need to add records to and how can I get my custom picklist on the contact for country to tie to the picklist on the address table. What is the schema layout to support the entities and the forms for these entities? I know what I am wanting to do is unsupported but I need country and state as picklist for the contact and Account. Thanks Mike Tag: Nice usability features Tag: 53222
  - 6
    - Creating new contacts also creates contacts in Outlook Hi, I have a question regarding contacts. I have created a client contact in CRM and when going into my personal contacts in Outlook (My Contacts), the new client contact has been saved in My Contacts area along with my existing personal contacts. Is there a way of preventing the new contact from being saved amongst my personal contacts, or is this how CRM behaves? Thanks, Natalie. Tag: Nice usability features Tag: 53220
  - 7
    - Object refererence & user manager Like many here I've been pulling my hair out trying to get CRM upgraded from 1.2 to 3.0. I'm gettting closer I think but now when I open configuration manager and navigate to the the user manager node, I get an error "Object reference not set to an instance of an object" It appears to happen when the list of configured users is being populated and the list remains blank. When I try to add a user, the progress bar indictaes that 1 of X users is being configured and configuration manager closes altogether. The licenses node indicates that three licenses are installed. When I open the site in IE, I get an authentication error no matter what account I use that was previously configured for 1.2. Is there a way to mnually remove te 3 licenses and their associated users so that maybe user manager will populate properly? All users have first and last names. Any other thoughts? TIA! Tag: Nice usability features Tag: 53218
  - 8
    - Enable Drag and Drop in the Service Scheduling Calendar The Service Scheduling Calendar provides a visual representation of scheduled activities but does not lend itself to real life situations e.g., an engineer has gone off sick and the scheduler has to assign jobs to various other engineers quickly or there has been a traffic holdup and there is a knock on effect. Enabling drag and drop of scheduled activities both in horizontally (date/time) and vertically (resources) would vastly improve the usability. I have had two customers this last week who have told me the Service Scheduling, as it stands, cannot be used in their businesses as it is too inflexible and is not a "scheduler" tool ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=a7bb3aec-4011-4285-9b8d-6cfb99271498&dg=microsoft.public.crm Tag: Nice usability features Tag: 53215
  - 9
    - Ryan Farley's Hiding & Showing Fields at runtime blogg Hi, I tried to hide a field using the following javascript on the OnLoad event for the Case Entitiy form: crmForm.all.contractdetailid_c.style.display = 'hidden'; crmForm.all.contractdetailid_d.style.display = 'hidden'; Apparently there's an error in my javascript Any ideas? I also tried it on a new custom entity, still an error, either my object is null or doesn't exist. Also tried = 'none' AND tried = '' crmForm.all.new_description_c.style.display = 'hidden'; crmForm.all.new_description_d.style.display = 'hidden'; Any corrections graciously accepted, thks Tag: Nice usability features Tag: 53211
  - 10
    - CRM SBE Configuration Wizard Rather than experimenting with each option in order to see what happens, I hoping to find some detailed documentation on this feature... can anyone help? thanx, Joem Tag: Nice usability features Tag: 53209
  - 11
    - Installing the CRM3.0 Exchange router failed Hello, I was trying to install the router on the exchange server prior the upgrading the server, and I got the following message: action Microsoft.CRM.setup.Exchange.Installserviceaction failed. Input string was not in a correct format. Any idea what is the problem here. -- M@gi Tag: Nice usability features Tag: 53208
  - 12
    - Fax setup in CRM 3.0 We try to send a fax within CRM and get the following error: "An error has occurred. For more information contact your system administrator." What is causing this? Does anyone know where we can makeconfiguration changes relating to faxing in CRM? Tag: Nice usability features Tag: 53206
  - 13
    - Seeking Help, Report Services Error (CRM_locale issue), No Reports I cannot get any reports to generate in CRM 3.0. The error below appears. The property â??nullableâ?? of report parameter â??CRM_Localeâ?? is set to false. However, the corresponding parameter (default) value is null or contains an empty string. (rsProcessingError) Get Online Help Can anyone please help with this as basically the system is useless without reporting. The reporting services seem to be available. I have searched everywhere but can find no solution. It seems to have appeared on this newsgroup a number of times but with no solution provided. Tag: Nice usability features Tag: 53203
  - 14
    - USING CRM I am new to MSCRM. I have installed CRM1.2 and Find that I have workflow monitor, workflow manager, and deployment manager. When I launch workfolow monitor or workflow manager I get the error, "the localhost is not responding. This might happen if is currently unavailable or is not a microsoft CRM Server. For more information, contact your system administrator". I try the ip address of the server and the server name and SQL Server name and get the same error. On the other hand I am not sure what I am supposed to be seeing. I though I followed the installation process and am not sure why it is not working. Thx Jerryc Tag: Nice usability features Tag: 53202
  - 15
    - Dispalying address on the contract form (CRM 3.0) Is there any way to include the actual contract address (vs. lookup to it) in the contract form or any other view/advance find? I need it to generate an excel file for all contracts that meet certain criteria. Thanks for any advice! Tag: Nice usability features Tag: 53199
  - 16
    - Allow a New Case to be Created from the Outlook Client ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=f052acad-0d84-4747-93c0-e13bfb2007e9&dg=microsoft.public.crm Tag: Nice usability features Tag: 53198
  - 17
    - CRM v3 Outlook Client documentation Are there any good docs (white papers?) that describe how the new Outlook Client sync works? I don't see any in the KB or in the user forums. thanks, Paul -- Paul Boiano CRM Practice Manager Synergy Tag: Nice usability features Tag: 53192
  - 18
    - Bulk Email: Outlook client:"Direct email via Mail Merge is off". I am trying to test bulk email before a big demo. I am following along the task list provided by John O'Donnell in another discussion. When I click to distribute the activity (launched from Outlook) I get a message box that states "Direct email via mail merge is off. The activity cannot be distributed. Please contact your system administrator." I am using the CRM 3.0 VPC. What do I need to do to enable email via mail merge? CRM settings? Or other settings? Thank you in advance. Tag: Nice usability features Tag: 53182
  - 19
    - Multiple products on Cases We want to associate multiple products with a case. We cannot accomplish this via lookups. In order for us to take full advantage of the functionality that you are attempting to create in this product we need to add multiple products on a case just as the way products are handled in Opportunities on the Sales side. Can we have this tomorrow? Seriously, this is functionality that we desperately need. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=be7751fc-df6e-4f2a-a48c-a4d54375bb7d&dg=microsoft.public.crm Tag: Nice usability features Tag: 53180
  - 20
    - Microsoft CRM Communications with outlook...."There is a problem communicating with CRM Server", and "an error occurred while loading Microsoft CRM funtionality. Try restarting outlook" I not only attempted restarting it but reloading it. Has anyone else encountered these errors? If so what did you do to repair them? Tag: Nice usability features Tag: 53177
  - 21
    - renaming Outlook crm folders Hi, Has anyone been able to rename the crm folders in outlook and keep then renamed? They just change back when you go online again. I guess the server synchronizes everything with the server and just takes over the names from the server. Is there a way to work around this? changing the isv.config.xsd on the client pc maybe? Thx Tag: Nice usability features Tag: 53167
  - 22
    - Export to Excel problem Hello all I have tried to export a list to Excel. I click on the Excel button, and I am asked whether I want to open or save the file. If I cancel, CRM closes. If I click open, Excel opens, gets populated and then CRM closes. If I click save i get prompted to save the list, Excel opens with the data and CRM closes. What gives? how can i create a dynamic worksheet? Why is CRM closing? TIA Saira Tag: Nice usability features Tag: 53165
  - 23
    - Take Shared records OFFLINE Does anyone know how to setup the LOCALDATA in the Laptop client to take SHARED records offline? Thanks, Nick Tag: Nice usability features Tag: 53163
  - 24
    - Upgrading from 1.2 to 3.0 with PowerTrack Installed Just wondering if anyone out there has upgraded to 3.0 with PowerTrack installed. We are hoping that 3.0 has the functionality we gained from PowerTrack, natively. My gut seems to think that it might be better to do a fresh install and try to migrate the data from 1.2 into 3.0. Is there a process for this? If there is, can I have 2 installations of MSCRM 1.2 & 3.0 running at the same time in the same domain. If migrating is not possible, what issues might we run into when upgrading to 3.0 with PowerTrack installed. Thank You, Tag: Nice usability features Tag: 53162
  - 25
    - Queue to a case Relates to the Service Module in CRM. I have set up Queues in the CRM module to which users can send emails from their desktop. I would like some of these emails to be converted to a CASE, automatically with some basic fields filled in from the email content. I was told that version 3.0 is capable of doing this, but am still trying to figure out how to achieve this. Has anyone succeeded in being able to do this? Any advice would be appreciated. Tag: Nice usability features Tag: 53161

As a regular user of CRM systems, there are some things I really like about
3.0. One bugbear however is the lack of ability to Complete an activity task
and create a Follow Up activity easily - am I missing something?

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RE: Nice usability features by Christian

Christian
Wed Feb 22 11:17:32 CST 2006

There's a "Follow Up" button near the top of the activity window. Makes sure
the activity record is saved first to see it.
-Christian

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Re: Nice usability features by DerekH

DerekH
Thu Feb 23 09:52:55 CST 2006

if it is related to an entity like account, check out the tool bar for
the "follow up" button and use that to first create your initial
activity then your follow up. just be sure to use save and open so you
can save and complete the first activity.

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