Whitehatster
Tue Jan 29 04:18:00 CST 2008
Dear Frank,
There's something I need to reconfirm:
I've setup a new PC and installed CRM Client on it, the Web Client still
working just fine but the Client for Outlook didn't work? Just wnat to
emphasize that my new Server located outside of my LAN network, and I
connected to server by IP Address and port number using Web Client.
"Frank Lee" wrote:
> Some ideas you can try to help isolate the issue you are facing:
>
> 1. Setup a new PC and install the laptop client to connect to your new CRM
> Server. Does it work?
>
> 2. If it does, then use setting to reinstall the current laptop client that
> doesn't work
>
> 3. If it doesn't, post more details of your CRM Server that was moved to the
> new server outside of my LAN. Does the CRM Web Client work?
>
>
> Frank Lee, Microsoft Dynamics CRM MVP
>
http://microsoft-crm.spaces.live.com
>
http://www.workopia.com/Links.htm
>
>
>
>
>
>
> "Whitehatster" wrote:
>
> > Dear Frank,
> >
> > Thanks for your reply! But I don't know exactly what you mean. Do you mean
> > you try to setup new CRM Laptop Client on your laptop that connect to my CRM
> > server to see if it work or not? Should I give you some info about my system?
> > Really appriciate your advice!
> > Looking forward to hear from you soon!
> > Sincerely
> >
> >
> > "Frank Lee" wrote:
> >
> > > I would try to setup a new CRM Laptop Client and ensure that it works with
> > > your new CRM Server setting. If the new CRM Laptop Client works, then use
> > > those settings to trouble-shoot or reinstall your current Laptop Client that
> > > is not working.
> > >
> > > Good luck.
> > >
> > > Frank Lee, Microsoft Dynamics CRM MVP
> > >
http://microsoft-crm.spaces.live.com
> > >
http://www.workopia.com/Links.htm
> > >
> > > "Whitehatster" wrote:
> > >
> > > > I've recently moved my CRM Server to the new server outside of my LAN, it had
> > > > a static IP address and be able to connect through Web Browser.
> > > > But when I setup the Microsoft CRM Laptop Client for Outlook on my laptop to
> > > > use Outlook to synchronize with CRM, I had a problem.
> > > > After installing Microsoft CRM Laptop Client for Outlook and run Outlook,
> > > > the error message appeared: "There is a problem communicating with the CRM
> > > > server. The server might be unavailable. Try again later. If the problem
> > > > persists, contact your system administrator.", and the MS CRM icon on the
> > > > task show "disabled" status.
> > > > Could anyone help me to figure out what is the problem and how to fix it?
> > > > I would be very appriciate! Hope to hear from you soon!
> > > > Thanks in advance!