We found the CRM 4.0 E-mail Router service query Exchange mailbox via a
'half' SMTP address, not via the primary SMTP address or SAM account.
e.g.: In our case, we have a test user in CRM, the user's SamAccount name
is: TU341-NBG125, SMTP mailbox: TUser@domain.com which is the user's primary
email address in CRM. The CRM E-Mail Router service should be making a
request to Exchange mail server for the Test users mailbox using
http://ExchangeMailServer/Exchange/TU341-NBG125 instead it is using
http://ExchangeMailServer/Exchange/TUser
We also find out that the service account needs to have permission to access
'Root' and 'Inbox' folder of user's mailbox. e.g. if the service account has
such permission, it can find user's mailbox by using the 'half' SMTP address
(http://ExchangeMailServer/Exchange/TUser ). However it's might be a problem
for a hosted company who doesn't want to grand the permission for the service
account.
Please see details here:
http://jianwang.blogspot.com/2008/07/crm-40-e-mail-router-for-hosted.html
I think this feature needs to be improved.
Thank you for your attention.
--
Jim Wang
MCBMS Professional
http://jianwang.blogspot.com
http://mscrm.cnblogs.com