GYNLCA
Fri Mar 09 11:20:05 CST 2007
I haven't tested it lately to see if the problem still exists but I never
actually fixed it. I just added and deleted a space in a field and saved the
contact and the merge worked well. It was less brain damage to do it
manually than to figure it out.
If I had had hundreds of records I might have tried to a global replace of a
meaningless field to see if that would solve the problem.
"Bullitt Fitzhugh" wrote:
> Did you ever resolve this? I am having the same issue at a client site.
> --
> Bullitt Fitzhugh
> MBS Certified Master- CRM 3.0
>
>
> "GY_NLCA" wrote:
>
> > Thank you for your reply.
> > I don't know what you mean by clear the IE Cache. Are you suggesting that I
> > delete all of the temporary internet files?
> >
> > Also, do you suggest doing this on the Client machine or the Server?
> >
> > Gerry
> >
> > By the way, if I just "tickle" the record and save and close it, the error
> > goes away for that particular merge. Since I only have about 20 such
> > duplicates, I'll probably do just that to get around my problem.
> >
> > "Frank Lee" wrote:
> >
> > > Works Ok on our end.
> > >
> > > Some ideas:
> > >
> > > 1. Try to clear the IE Cache, reboot and try again.
> > >
> > > 2. Manually create two leads, convert to contacts then merge. Same issue as
> > > the leads loaded from Act?
> > >
> > >
> > > Frank Lee, Microsoft CRM MVP
> > > Workopia, Inc.
> > >
http://microsoft-crm.spaces.live.com
> > >
> > > "GY_NLCA" wrote:
> > >
> > > > We converted an Act Database putting most of the records into Leads and only
> > > > qualified records into Contacts.
> > > >
> > > > I've been in the process of identifying and merging duplicates.
> > > >
> > > > My latest test stripped all EMail addresses out of Leads and Contacts,
> > > > sorting them and identifying duplicates.
> > > >
> > > > I can merge a Lead with a Lead
> > > > I can merge a Contact with a Contact.
> > > >
> > > > Here's my problem:
> > > > If I convert a Lead to a Contact and then try to Merge the two records I
> > > > get an error followed by the following Script Error
> > > >
> > > > Line: 291
> > > > Char: 1
> > > > Error: 'crmMergeForm' is undefined
> > > > Code: 0
> > > > URL:
> > > >
http://deal.netleasecapital.com:5555/_grid/cmds/dlg_merge.aspx?iObjType=2&iTotal=2&sIds={0D0D0F27-84FC-DA11-91CB-001143D1B427};{D8EE10FC-D9C1-DB11-B891-
> > > >
> > > > I haven't checked, but I assume the URL is for the two Contacts
> > > >
> > > > Any ideas?