cslotta
Thu Aug 12 16:25:01 CDT 2004
Look on
http://www.microsoft.com/BusinessSolutions/MSCRM/Highlights/mscrmtraining_ecom.mspx
For training information. There is also product documentation on the CD that
shipped with Microsoft CRM 1.2.
In addition, here is a list of documentation for Microsoft CRM 1.2 and its
related products:
â?¢ Microsoft Business Solutions CRM Implementation Guide
The Implementation Guide provides the information required for a successful
Microsoft CRM implementation into your business. This guide addresses the
planning, installing (both hardware and software), pre-deployment testing,
and operating tasks for the maintenance of the Microsoft CRM system. This is
available on the Microsoft CRM Documentation CD in .pdf format.
â?¢ Microsoft CRM Readme
This document contains late-breaking information about the release of
Microsoft CRM. The Readme content supersedes any information found in the
Microsoft Business Solutions CRM Implementation Guide or in any other
help-related information. This is available on the Microsoft CRM
Documentation CD.
â?¢ Getting Started Guide
The Getting Started Guide is a one-page reference that helps users complete
the initial steps required to begin using Microsoft CRM. It directs users to
the available documentation and provides instructions on setting personal
preferences for use of the application. For sales force users, this guide
explains how to set up Microsoft CRM Sales for Outlook. The Getting Started
Guide is available online from the Help menu and is also provided on the
Microsoft CRM Documentation CD in .pdf format for easy distribution.
â?¢ Userâ??s Guide
The Userâ??s Guide contains Microsoft CRM concepts and feature information
necessary to effectively use the application. It is an excellent starting
point for users unfamiliar with the fundamentals or to gain a thorough
understanding of the application. This document is available online from the
Help menu, and each topic has cross-reference links to the relevant
task-based Help and tutorial topics. The Userâ??s Guide is also provided on the
Documentation CD.
â?¢ Online Help
From any active page in the application, a user can obtain help to complete
tasks. In addition to procedures for tasks on the page, cross-reference links
to related tasks, concepts, and tutorial modules are provided.
â?¢ Product Tutorial
The Product Tutorial provides guided instruction to help you quickly learn
how to use Microsoft CRM features. It is designed to be used in conjunction
with the product using your own data. This tutorial is accessed from the Help
menu in the Microsoft CRM application.
â?¢ Sample Database Tutorial
The Microsoft CRM Sample Database Tutorial is a guided exploration to the
product's features based on user scenarios. It is designed to be used in
conjunction with the product using data from the sample database that has
been installed. This tutorial is accessed from the Help menu in the Microsoft
CRM application.
â?¢ Deployment Manager Help
The Deployment Manager Help documentation is available from the Deployment
Manager tool. This Help documentation provides the information necessary to
learn about and use Deployment Manager.
â?¢ Workflow Manager Help
The Workflow Manager Help documentation is available as part of Workflow
Manager. This documentation provides the information necessary to learn about
and use the Workflow Manager tool. This tool is used to automate sales
processes and workflow rules.
â?¢ Workflow Monitor Help
The Workflow Monitor Help documentation is available as part of Workflow
Monitor. This documentation provides the information necessary to use the
Workflow Monitor tool.
â?¢ Microsoft CRM Software Development Kit (SDK)
The Microsoft CRM Software Development Kit (SDK) provides the information
necessary for developers to integrate their applications into Microsoft CRM
or to build additional features on the Microsoft CRM platform. An
architectural overview includes descriptions of the object and security
models, as well as the integration points. The API references and SOAP API
are documented with sample code, and the database schema is provided. There
is a "How To" section with sample code. The SDK is available through the MSDN
Web site:
(msdn.microsoft.com/library/default.asp?url=/library/en-us/CrmSdk1_2/htm/v1d2microsoftcrmversion12sdk.asp).
â?¢ Microsoft CRM Integration for Great Plains Link API SDK
The Microsoft CRM Integration for Great Plains Link API SDK provides the
information necessary for developers to create custom integrations between
Microsoft Business Solutions CRM with Microsoft Business Solutions - Great
Plains Release 7.0 and 7.5 accounting and financial management using
Microsoft Business Solutions CRM Integration. Custom integrations to
third-party applications can be done using the information in this SDK along
with Microsoft CRM BizTalk adapter, and Microsoft BizTalk® Server 2002
Partner Edition. The SDK is available through the Microsoft download site:
(download.microsoft.com/download/0/a/d/0ad83ce4-162f-489a-81ad-abde749773ac/CrmLinkSdk.exe).
â?¢ Microsoft CRM Data Migration Framework Guide
The Data Migration Framework Guide, installed as part of the Data Migration
Framework, provides instructions for how to migrate your existing data into
Microsoft CRM. The Data Migration Framework includes planning spreadsheets to
help you plan your migration. The Data Migration Framework is available as
part of Microsoft CRM version 1.2.
â?¢ Microsoft CRM Data Migration Framework Readme
This document contains late-breaking information about the release of
Microsoft CRM Data Migration. The Readme content supersedes any information
found in the guide or in any other help-related information.
â?¢ Microsoft CRM Integration for Great Plains Guide
If you are using Microsoft CRM Integration, this guide provides information
about integrating Microsoft CRM with Microsoft Great Plains accounting and
financial management, and migrating data from Microsoft Great Plains to
Microsoft CRM. This is available on the Microsoft CRM Integration for Great
Plains CD in .pdf format.
â?¢ Microsoft CRM Integration for Great Plains Readme
This document contains late-breaking information about the release of
Microsoft CRM Integration for Great Plains. The Readme content supersedes any
information found in the Microsoft CRM Integration for Great Plains Guide or
in any other help-related information. This is available on the Microsoft CRM
Integration for Great Plains CD.
â?¢ Microsoft CRM Integration for Great Plains Help
Microsoft CRM Integration for Great Plains Help is available in the format
of a .chm file that you can access by clicking Start, pointing to Programs,
pointing to Microsoft CRM Integration, and then clicking Microsoft CRM
Integration Help. This Help primarily provides procedural information about
how to complete tasks in the Settings and Administration tool, which is a
tool that you use to configure default settings for how you want to exchange
data between Microsoft Great Plains and Microsoft CRM. In addition, Help
includes:
â?¢ The Microsoft CRM Integration for Great Plains Basic Tutorial, which
guides you through the process of configuring settings, creating Microsoft
Great Plains and Microsoft CRM information, and submitting orders.
â?¢ The Microsoft CRM Integration for Great Plains Mapping Tutorial, which
guides you through the process of customizing fields in Microsoft CRM,
updating specifications, and modifying maps, which display data
transformations.
â?¢ Microsoft CRM Implementation Toolkit (ITK) for Partners
The Microsoft CRM methodology, which has been specifically designed for
implementing Microsoft CRM, provides a roadmap to success that will help you
avoid the implementation pitfalls. The methodology was developed by gathering
implementation practices and procedures from our prior experience in the CRM
market, as well as from partners with proven track records of successful CRM
implementations. This is available at the Microsoft Business Solutions Web
site:
(members.microsoft.com/certpartner/premium/solutions/business/crm/implementationtoolkit.aspx).
â?¢ Microsoft CRM Implementation Toolkit (ITK) for Customers
This Implementation Toolkit provides an implementation methodology to help
customers who are implementing Microsoft CRM on their own. It contains
product documentation and useful planning and implementation tools. It is
provided as a .zip file, the contents of which can be extracted to a folder
on your local drive or copied to a CD. The ITK comes with an autostart page
for a CD or you can begin using the ITK from your local drive by opening the
file named StartCD.
"anonymous@discussions.microsoft.com" wrote:
> Hi
>
> I am planning to take the MS-CRM1.2 customisation and
> Professional Exam, Could anyone let me know as to where I
> could find the MS-CRM 1.2 Manual and other course work.
>
> Regards
> Neena
>