MSCRM - External webapp integration

Hi

We have MSCRM (web client) and also we have another webapplication. We want
MSCRM phone call window to interact with the webapplication, possibily
bi-direction. [We want to pass some data to the webapp from MSCRM and also
from webapp we want to send some data to be displayed on phone call window.

Can somebody suggest me a good approach for this?

Thanks

Guru Ragavendran.

manick
Mon Jul 23 13:28:03 CDT 2007


Hi Guru,

If you are interested we can discuss about our custom solution for this
requirements.

Regards,
Manick
manick.m@hotmail.com

"GuruRagav" wrote:

> Hi
>
> We have MSCRM (web client) and also we have another webapplication. We want
> MSCRM phone call window to interact with the webapplication, possibily
> bi-direction. [We want to pass some data to the webapp from MSCRM and also
> from webapp we want to send some data to be displayed on phone call window.
>
> Can somebody suggest me a good approach for this?
>
> Thanks
>
> Guru Ragavendran.
>
>
>
>

George
Mon Jul 23 20:10:17 CDT 2007

Hi Guru,

One option to add functionality provided by your web application to the CRM
form is to use IFRAME control and point it to your custom page. You can even
pass parameters identifying CRM record (naturally, your application pages
must be "CRM-aware"). Then in your code your can use CRM SDK to access CRM
data and functionality.

The other possible approach is to wrap your custom functionality as a web
service which you can then call from a javascript on a phone call form. This
way you can implement some data exchange.

Or you can combine the two :-)

CRM SDK has some samples that should help you to get started.

Hope this helps
--
George Doubinski
CRM Certified Professional - Developer


"GuruRagav" <GuruRagav@discussions.microsoft.com> wrote in message
news:569C2A45-D7E8-4919-B4F3-9691C80AE56D@microsoft.com...
> Hi
>
> We have MSCRM (web client) and also we have another webapplication. We
> want
> MSCRM phone call window to interact with the webapplication, possibily
> bi-direction. [We want to pass some data to the webapp from MSCRM and also
> from webapp we want to send some data to be displayed on phone call
> window.
>
> Can somebody suggest me a good approach for this?
>
> Thanks
>
> Guru Ragavendran.
>
>
>
>

mscrmexpert
Wed Jul 25 05:36:00 CDT 2007

I have done alot such work, you can read my blog about such things. You can
use scripts for connectivity and can call CRM Phone actiivity windows from
any other application.

--
Regards,

MS CRM Certified Professional

http://microsoftcrm3.blogspot.com

Chat with me on MSN / Gmail / Skype : ID Is :.. mscrmexpert@gmail.com



"GuruRagav" wrote:

> Hi
>
> We have MSCRM (web client) and also we have another webapplication. We want
> MSCRM phone call window to interact with the webapplication, possibily
> bi-direction. [We want to pass some data to the webapp from MSCRM and also
> from webapp we want to send some data to be displayed on phone call window.
>
> Can somebody suggest me a good approach for this?
>
> Thanks
>
> Guru Ragavendran.
>
>
>
>