John
Thu Sep 30 16:55:02 CDT 2004
CRM will not show you leads that have been opened. It may be possible to
write a post callout for an update as the modifiedon date will change for
the lead when someone opens and saves it. You could change the title to
highlight the fact it has already been actioned etc.
--
John O'Donnell
Microsoft CRM MVP
http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx
"Jazz" <anonymous@discussions.microsoft.com> wrote in message
news:01e801c4a727$55a33920$a501280a@phx.gbl...
> Is there any functionality or way to change the icon to
> differentiate between leads that have allready been
> viewed.
>
> for example .. when a user opens Leads screen .. and it
> shows leads this week.
>
> if the user opens a lead and closes it.
>
> how does he know if he has allready opened it before, vs
> its a new unopened lead.
>
> thanks