KnowledgeBase Title Chage to Article

My company has a product called "KnowledgeBase" which obviously causes
confusion with the CRM "Knowledge Base" articles. Can anyone tell me
where I can change the title of "KnowledgeBase" to something like
"Article" within CRM?

Sam
Wed Dec 13 23:29:49 CST 2006

Hi,

To change the title of the Areas/subareas displayed in the navigation bar
you need to modify the Sitemap.

1. Export the Sitemap file using customization manager.

2. Take a backup of this original sitemap in case you mess up with the file
during modification. Incase you are not able to logon after making changes
to the site map goto the following url
http://<servername>/tools/systemcustomization/ImportCustomizations/importCustomizations.aspx.
and import the original sitemap.This will let you get back into the system.

3. Knowldge Base appears in the Workplace area as well as the Service area.
So you need to modify at both these places in the sitemap

Search for SubArea Id="nav_managekb" and add the Title Attribute. over here
i have renamed it to KB. You will find 2 entries for SubArea Knowledgebase

<SubArea Id="nav_managekb" ResourceId="Homepage_KBManager"
Icon="/_imgs/ico_18_126.gif" Url="/cs/home_managekb.aspx"
Client="Web" Title="KB">

4. Please remember to run iisreset for the changes to take effect.

Hope this solves your problem!

For Inogic,

Sam
_______________
Inogic
Innovative Logic
Innovative solutions for your SME ERP/CRM products
E-mail: crm@inogic.com
Web: www.inogic.com
--------------------------


<64Suicides@gmail.com> wrote in message
news:1166023910.164851.263450@73g2000cwn.googlegroups.com...
> My company has a product called "KnowledgeBase" which obviously causes
> confusion with the CRM "Knowledge Base" articles. Can anyone tell me
> where I can change the title of "KnowledgeBase" to something like
> "Article" within CRM?
>

BLaw
Thu Dec 14 06:51:01 CST 2006

I am going to look into this today, thanks and I will let you know!

BLaw
Thu Dec 14 07:48:28 CST 2006

Thanks a lot, I made the following two changes and it worked perfectly.
I updated the labels within the service area replacing the title
Knowledge Base with Solution Center. Is this the primary function of
the SiteMap, what else can be done?

<SubArea Id="nav_managekb" ResourceId="Homepage_KBManager"
Icon="/_imgs/ico_18_126.gif" Url="/cs/home_managekb.aspx" Client="Web"
Title="Solution Center">

<SubArea Id="nav_managekb" ResourceId="Homepage_KBManager"
Icon="/_imgs/ico_18_126.gif" Url="/cs/home_managekb.aspx" Client="Web"
Title="Solution Center">

Sam
Thu Dec 14 23:42:26 CST 2006

Hi Brad,

Sitemap is used in MSCRM to make changes to the navigation bar. You can
rename existing Menus like we did in your case. Even the images that are
displayed for each menu option can be changed. You can use it to even add
new menus in the Navigation bar.

ISV's use it to add new modules that they create in Navigation bar.

Hope this gives a fair idea as to its utility.

Sam
_______________
Inogic
Innovative Logic
Innovative solutions for your SME ERP/CRM products
E-mail: crm@inogic.com
Web: www.inogic.com
--------------------------

"BLaw" <bradlaw@gmail.com> wrote in message
news:1166104108.107030.58080@l12g2000cwl.googlegroups.com...
> Thanks a lot, I made the following two changes and it worked perfectly.
> I updated the labels within the service area replacing the title
> Knowledge Base with Solution Center. Is this the primary function of
> the SiteMap, what else can be done?
>
> <SubArea Id="nav_managekb" ResourceId="Homepage_KBManager"
> Icon="/_imgs/ico_18_126.gif" Url="/cs/home_managekb.aspx" Client="Web"
> Title="Solution Center">
>
> <SubArea Id="nav_managekb" ResourceId="Homepage_KBManager"
> Icon="/_imgs/ico_18_126.gif" Url="/cs/home_managekb.aspx" Client="Web"
> Title="Solution Center">
>