Pat
Tue Nov 13 05:31:14 PST 2007
Does V4 allow images in KB articles.
I was very disappointed to discover the V3 CRM doesn't support images in KB
items or attachments.
Sort of makes it pretty useless really in todays media rich world.
"Jasper" <Jasper @discussions.microsoft.com> wrote in message
news:6DCC979D-0408-406A-8125-631FBD7F8FAE@microsoft.com...
> It is one of the biggest disappointments of the 4.0 release that it is
> still
> not possible to attach a file to a knowledge base article. I cannot
> believe
> this is something that was missed for the second time, there must be a
> technical explaination for this. Files can be attached to almost every
> entity/record type except for the knowledge base article, one of the
> record-types where you obviously would expect it to be possible. I hope
> that
> Microsoft, a partner, or somebody else, will provide a solution for this
> soon, because almost every customer asks for it.
>
> "Raj Limaye" wrote:
>
>> I strongly Agree.
>> I cant belive that files cannot be attached to Knowledge base.
>> How can one expect to develop world class customer support system when
>> you
>> cannot have attachments or graphis in the KB articles?
>> I request Microsoft to release a patch that will allow attaching the
>> documents to KB
>> --
>> Raj Limaye, PMP
>>
>>
>>
>> "CRM_4_LDB" wrote:
>>
>> > This is a huge issue. I amazed that I can attach documents to a
>> > scheduled
>> > phone call but not to a KB article... hard to imagin how that was
>> > missed.
>> >
>> > "John Graham" wrote:
>> >
>> > > I want to develop the Knowledge Base in CRM as a place to put things
>> > > people
>> > > in our firm all use in Common. However, I am frustrated that I cannot
>> > > attach
>> > > or copy files into the Knowledge Base especially Power Point files.
>> > > It seems obvious that this could be a very powerful feature of CRM if
>> > > its
>> > > functionality was improved.
>> > >
>> > > ----------------
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