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  - 1
    - CRM v4 no internet installation error Hi all: I am trying to install v4 on a machine without internet access by following a post at: http://www.philiprichardson.org/blog/post/Installing-CRM-40-without-Internet-Access.aspx The post says that the following folder structure is needed: . \Redist\i386\VCRedist\vcredist_x86.exe . \Redist\i386\VCRedist\vcredist_x64.exe . \Redist\amd64\VCRedist\vcredist_x64.exe . \Server\i386\SetupServer.exe However no matter where I put the VC redistributable file I get an installation failure with the message "The system cannot find the file specified". I thought it might be because I had the wrong path before the first "\" but when I checked the log files I saw the message: "Installer path for Microsoft Visual C++ Runtime set to C:\Install\CRM\1033\DVD\ReDist\i386\VcRedist\vcredist_x86.exe" Which is exactly where that file is, but then the next line gives that error message. Can anyone make a suggestion as to what I am doing wrong? I have been staring at the directory path for 10 mints to be sure it matches what the log says and it does, so I don't understand why it says it cannot find the file. Any and all help is appreciated, John. Tag: Crm Issue's Tag: 94857
  - 2
    - MSDN License Hi, We upgraded our CRM Professional 3.0 server in a dev environment to RTM 4.0 using the 90 day trial license. The MSDN licenses have now been released but when I try and upgrade the license by pasting in the MSDN Product Key into the Upgrade License section of the Deployment Manager I get the following message: "The license code entered is not valid for upgrade. Make sure you have entered the license code correctly, and then try again." Does this mean I have to uninstall the RTM version and install the MSDN version to be able to use the MSDN Product Key? Tag: Crm Issue's Tag: 94856
  - 3
    - CRM 3.0 - customizing navigation panes in forms Hello all! Please let me know how could I customize the navigation panes. For example, I would like to remove links to Quotes, Orders and Invoices that appear in the navigation pane on the left of the Opportunity form. Thank you, Hrvoje Tag: Crm Issue's Tag: 94853
  - 4
    - ASP.net Exception Upgrade 3.0->4.0 I've set up a couple dev instances of our live CRM 3.0 installation and I get a blank screen with "Invalid Argument" whenever I attempt to login. It also logs an unhandled asp .net exception whenver I try. I thought it might be my upgraded tables but it seems to happen even if I create a new organization with deployment manager and make it the default. Here's the event log: Event code: 3005 Event message: An unhandled exception has occurred. Event time: 1/21/2008 4:20:29 PM Event time (UTC): 1/22/2008 12:20:29 AM Event ID: e208a5c4c9ef4ce691ca4eb8ee2e4ed7 Event sequence: 115 Event occurrence: 37 Event detail code: 0 Application information: Application domain: /LM/W3SVC/1/ROOT-1-128454315839361700 Trust level: Full Application Virtual Path: / Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\ Machine name: CRM-DEV Process information: Process ID: 976 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: CrmArgumentException Exception message: Message name 'Assign' does not exist. Request information: Request URL: http://crm-dev:5555/default.aspx Request path: /default.aspx User host address: 192.168.1.132 User: LASER\Administrator Is authenticated: True Authentication Type: Negotiate Thread account name: NT AUTHORITY\NETWORK SERVICE Thread information: Thread ID: 5 Thread account name: NT AUTHORITY\NETWORK SERVICE Is impersonating: False Stack trace: at Microsoft.Crm.ObjectModel.SdkMessageProcessingStepServiceInternal`1.GetSdkMessageId(String messageName, ExecutionContext context) at Microsoft.Crm.Extensibility.V3CalloutImporter.CreateLockRequest() at Microsoft.Crm.Extensibility.V3CalloutImporter.InternalImport() at Microsoft.Crm.Extensibility.V3CalloutImporter.Import() at Microsoft.Crm.WebServices.CrmAuthenticationSoapExtensionBase..cctor() Custom event details: For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Tag: Crm Issue's Tag: 94838
  - 5
    - Base Unit vs. Unit I set up a product catalog, where I created the Base Unit (Bottle) and one additional unit, called Box (6 bottles equal 1 box). When I use my product at quote level (existing products) and want to select the unit of measure, I can select only the base unit. I thought I specify the price based on the base unit at pricelist level, but during product usage at quote level, I can choose using base unit or other unit. Thanks, Mikl=F3s Tag: Crm Issue's Tag: 94836
  - 6
    - Duplication Detection Reports Hello, We are a little confused. We run a duplicate detection report on all contacts and for some reason it will show some contacts in the top pane, but then say "Potential duplicate records: None" Why would it show it in the duplicate pane up top if there are no duplicates? Thanks in advance for the help. Thanks, Chris Tag: Crm Issue's Tag: 94831
  - 7
    - Mobile Express and CRM 4.0 - Compatible? Will CRM 4.0 break Mobile Express installed under CRM 3.0 Tag: Crm Issue's Tag: 94829
  - 8
    - report snapshots I have downloaded the report schedule wizard and created snapshots. The snapshots are created. But the report gets generated when i click the snapshot and the prepared time reflects the time i clicked. The snapshot should be the data from a specific time point right? Any help is appreciated. Uma Tag: Crm Issue's Tag: 94828
  - 9
    - Assign Activity to Queue in Workflow - CRM 3.0 Hi, In the regular user interface we can assign an activity to a user or queue, however in a workflow we can only assign an activity to a user. Why is that? Is there any workaround other than an assembly? Thanks! Tag: Crm Issue's Tag: 94825
  - 10
    - Appointments Required Attendee's Changes User Type We have come across a situation where an appointment is scheduled and in the required attendee's field CRM users are added and it shows correctly on their CRM calendar. It then appears that at some point the users are changed from CRM users to contacts and the appointment is then removed from the users calendars and linked to our corporate Account record and their individual contact records. [Each user is in CRM as a user and in CRM as a contact under our corporate Account record]. Has anyone else come across this before??? Tag: Crm Issue's Tag: 94810
  - 11
    - Count the amount of attendees in appointments/service activities Is it possible to let CRM 4.0 count the amount of attendees invited for an appointment or the amount of customers scheduled for a service activity? I was thinking of including some JavaScript which counts the amount of records in the attendees/customers field on saving and display that amount in a custom field. Can anyone confirm if this should be possible or does anybody know a better solution for wanting to track the amount of attendees/customers scheduled for an appointment/service activity? Tag: Crm Issue's Tag: 94809
  - 12
    - Opportunity - Company new relationship Hi, I have an MS CRM 3.0 environment and created a new attribute country in the entity opportunities. Users want to see the country the opportunity is for. I think this is the only way to do this. I created a relationship between opportunity.new_country and company.address1.country I added a mapping to the existing relationship with primary unit company, related entity opportunity and behavior parental. Now the strange thing is that in some opportunities (6 to be exact) we see the Country field is filled in and the same as company.address1.country. It isn't filled in the other 40 opportunities. Am i working correctly? Or is there a better way to make this work. Should it work or can I synchronize in a way? Thx, Walter Tag: Crm Issue's Tag: 94808
  - 13
    - Mouse-on view for Service Activities& Appointments in Service Cale In the service calendar in MS Dynamics 4.0 you are able to create new appointments and service activities (just like in CRM 3.0). Appointments and Service Activities which are created will be present in the Service Calendar. To see all details of such a record you must open it. But by moving your mouse on the concerning appointment or service activity, a text-box-view appears with primary information. With appointments the content of the following fields is displayed: 'show time as', 'subject', 'start time' and 'end time' With service activities the content of the following fields is displayed: 'show time as', 'subject', 'start time' and 'end time' What I would like to know is if there is a way to change the fields of which the content is displayed in the mouse-on view? Tag: Crm Issue's Tag: 94807
  - 14
    - Workflow emails and tracking in CRM 4 Hi, I have some workflows setup in CRM4 which send notification emails to internal CRM users. These emails reach the users mailbox, and appear in CRM, but when viewed in outlook they are not marked as tracked in CRM. If I send an email between users using outlook and click the 'track in CRM' button, the work correctly. If I use the CRM web interface to send emails, these emails appear in CRM, and in the users inbox, but there are not marked as CRM emails in outlook. If someone could give me an idea of what is wrong, it would be very helpful. Tag: Crm Issue's Tag: 94806
  - 15
    - Improve Address Functionality Could we have improved address functionality. The current implementation is so clumsy. The account address is mapped to new contacts on a one off basis, so any amendments to the account address will make potentially hundreds of contacts out of date, and amendments to a contacts address will be missed by the account. Also storing 2 addresses for every account and contact means you end up with a huge number of empty address records. Can we have a normal relationship with the address entity please? -- Marge in the uk ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=f0acafc4-5fef-49fe-940d-c935125bce7a&dg=microsoft.public.crm Tag: Crm Issue's Tag: 94805
  - 16
    - value from field not accepted within onlineform (3.0 -> 4.0) Hy, We just tried to update our running CRM 3.0 to 4.0 there where nearly no problems! (1 report was not upgradeable) We where very happy. but right now a real problem was discovered: the fields: longitude and latidude from the contact form are no more accepted. Enter a value beetween .... But the values do perfectly match within the range When I delete the values I can save the form. When there is any value in the fields it causes the error: Enter a value ... Best regards for any help Tag: Crm Issue's Tag: 94804
  - 17
    - CRM 4 workflow picklists We have been creating workflows in CRM 4 to create an opportunity when a field is changed on a lead. In general this has not been an issue (and much easier then in CRM 3!) expect I have an issue with custom picklists. I have a pick list on the lead, and a picklist on the opportunity with the same values. Using the create entity step in the workflow manager I can not set the picklist value on the opportunity to the value on the lead. When trying to set a picklist it only lets me use a dynamic value of an identical picklist. Is there anyway I can tell the system that the picklist on the Lead is the same as the picklist on the opportunity? Thanks Tag: Crm Issue's Tag: 94802
  - 18
    - Need help on setting up Microsoft CRM Laptop Client for Outlook! I've recently moved my CRM Server to the new server outside of my LAN, it had a static IP address and be able to connect through Web Browser. But when I setup the Microsoft CRM Laptop Client for Outlook on my laptop to use Outlook to synchronize with CRM, I had a problem. After installing Microsoft CRM Laptop Client for Outlook and run Outlook, the error message appeared: "There is a problem communicating with the CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.", and the MS CRM icon on the task show "disabled" status. Could anyone help me to figure out what is the problem and how to fix it? I would be very appriciate! Hope to hear from you soon! Thanks in advance! Tag: Crm Issue's Tag: 94790
  - 19
    - hide system defined views in CRM 4.0 In CRM 3.0 you could share the System view to remove them from a users list of views. I cannot see the Share functionality of Views in CRM 4.0 to do the same thing. Can we please have that functionality back Thanks ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=f7f943f0-d3da-4e5e-a1cc-b5b685b953f1&dg=microsoft.public.crm Tag: Crm Issue's Tag: 94780
  - 20
    - Upgrade from CRM 3.o trial to CRM 4.0 trial Does anyone know how to do this. I started using the CRM 3.0 trial. The trail has expired. It does not make sence forme to purchase a 3.o license since 4.0 just came out. Does anyone know how to upgrade from the 3.0 trial to the 4.0 trial? Tag: Crm Issue's Tag: 94779
  - 21
    - How can I view all contacts for all sub-accounts of accounts? I have an account with more sub-accounts. Each sub-account has one ore more contacts. Normally I can see only contacts associated directly with that account, not with sub-accounts. When a select that parent accounts, I'd like to see all the contacts from all sub-accounts. It is possible ? Tag: Crm Issue's Tag: 94775
  - 22
    - Workflow question, regarding emailing to owner of another entity I am trying to create a workflow rule to send email to account owner after two weeks when service ticket regarding to account is closed. When I'm creating email I can only find following available logical users (account/contact, account, contact,owner's manager, owner). I need to send the email to account owner. Is this possible somehow?? example case. Customer Test has owner Ted Tester, and his team member creates service ticket to Customer Test and closes it. I would like to send email to Ted Tester after two weeks after ticket is closed. As a reminder. I can send the email to team member who own's the ticket. Or the customer directly, but not to the owner of the account. Tag: Crm Issue's Tag: 94765
  - 23
    - how to create relationship between Account and Contact relationshi Hey all- I'm writing an application that creates accounts in CRM 3.0 automatically using the web service. So far, so good. The problem I'm having is programmatically assigning accounts to the contacts. If my accounts are already created in CRM, I should just be able to grab their guid and assign it to the contact using contact.parentcustomerid, right? Well, if that's the case, what should the code look like? How do I assign values to the type of Customer? If that's not right, can someone point me in the right direction? I got this sample code from one forum but it doesn't work for me. Example 1) Change lookups with code like this: contact.parentcustomerid = new CRMLookup(); contact.parentcustomerid.value = account.accountid.value; contact.parentcustomerid.type = EntityName.account.ToString(); Example2) You can also use the helper class and just use: contact.parentcustomerid = CrmSdk.CrmTypes.CreateCustomer(account.accountid.v alue, EntityName.account.ToString()); I don't know why i can't use the above code? It gave me this exception Error 3 The type or namespace name 'CrmTypes' does not exist in the namespace 'CrmSdk' (are you missing an assembly reference?). Please help me to sort this out. Thanks in advance -- Thanks Sol Tag: Crm Issue's Tag: 94761
  - 24
    - List Price, Standard Cost, Current Cost Hello, It appears that the fields Total Amount and Detail Amount on an Oppurtunity, Quote, Order, Invoice are calculated from the Product Qauntity and Price Per Unit. I am trying to figure out how the following fields from Product are used or reported List Price, Standard Cost, Current Cost. cheers, Michael Tag: Crm Issue's Tag: 94760
  - 25
    - delete data Hello, we have CRM v3 installed in a test evironment. we have added test data for customers, products. we have created oppurtunities to invoices. we would like to delete all of this data. is there a way to do it without uninsalling and reinstalling the software? cheers, Michael. Tag: Crm Issue's Tag: 94757
- Next
  - 1
    - CRM 4.0 Install Issue I am trying to install CRM 4.0 on SBS2003R2 running SQL 2005 with sp2 (9.0.3042) but I get an error "Setup requires SQL Server Reporting Services 2005 Hotfix for role creation on SQL Reporting Service SP2 Workgroup edition at the specified Reporting Services Report Server http://localhost/ReportServer." I cannot find this hotfix anywhere. Has anyone had this problem? Where can I find this hotfix? thanks, Tag: Crm Issue's Tag: 94756
  - 2
    - Can't connect remotely after upgrading to Vista I just installed CRM 3 Rollup2 on a new Vista laptop and I can't connect from outside the office using the Microsoft VPN client. I connect successfully over the VPN but it doesn't authenticate my User. I suspect this is a VPN/Vista connection issue and am wondering if anyone else has come across this and have a solution? Thank you Lloyd Tag: Crm Issue's Tag: 94751
  - 3
    - Merging ntext fields removes carrage returns, additional spaces and line breaks CRM 3.0 and 4.0 We have been dealing with this issue for a long time and are still exhibiting the issue in CRM 4.0. When merging some description fields (ntext) from our case records all the line feeds, carriage returns, extra spaces (more than a single space in a row) are removed and the field is merged as one paragraph of text. Can anyone explain why this occurs and how to fix it? -- Gary Herbstman Byte Solutions, Inc. http://bytesolutions.com Tag: Crm Issue's Tag: 94747
  - 4
    - Workflow send e-mail CC optional recipients fails when field empty When using workflow to send email we want to populate the CC field from an "additional contact" field that is not always populated. When the field is populated in the CRM record, the workflow functions fine. If the "additional contact" field is left empty, workflow fails and remains in an error state. I know I can create additional rules in the workflow to check for the field containing data but it does not seem like the extra work and complexity should be needed. Anyone have any other ideas? Bug? -- Gary Herbstman Byte Solutions, Inc. http://bytesolutions.com Tag: Crm Issue's Tag: 94744
  - 5
    - Save and Close Error in accounts and contacts Hi - Just upgraded to CRM 4 and am noticing an error when accessing via the web: When I his either save and close or save and new in an account or a contact I get an error popup - "Microsoft Dynamics CRM has encountered an error Please tell Microsoft about this problem..... The XML report that is sent to MS is as follows: Microsoft Dynamics CRM Error Report Contents <CrmScriptErrorReport> <ReportVersion>1.0</ReportVersion> <ScriptErrorDetails> <Message>Syntax error</Message> <Line>106</Line> <URL>/ORG NAME/sfa/conts/edit.aspx?id={13E72404-FE22-4E0D-BBE1-32CA08311FC1}</URL> <PageURL>/ORG NAME/sfa/conts/edit.aspx?id={13E72404-FE22-4E0D-BBE1-32CA08311FC1}</PageURL> <Function></Function> <CallStack> </CallStack> </ScriptErrorDetails> <ClientInformation> <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; .NET CLR 1.1.4322; OfficeLiveConnector.1.0)</BrowserUserAgent> <BrowserLanguage>en-us</BrowserLanguage> <SystemLanguage>en-us</SystemLanguage> <UserLanguage>en-us</UserLanguage> <ScreenResolution>1680x1050</ScreenResolution> <ClientName>Web</ClientName> </ClientInformation> <ServerInformation> <OrgLanguage>1033</OrgLanguage> <OrgCulture>1033</OrgCulture> <UserLanguage>1033</UserLanguage> <UserCulture>1033</UserCulture> <OrgID>&XXXXXXX;</OrgID> <UserID>&XXXXXXXXX;</UserID> <CRMVersion>4.0.7333.3</CRMVersion> </ServerInformation> </CrmScriptErrorReport> Any ideas would be greatly appriciated. Thanks! Tag: Crm Issue's Tag: 94742
  - 6
    - This message has not yet been submitted for delivery CRM 4.0 We have been experiencing long delays when sending email from CRM 4.0. Generally about 30 minutes. When viewing the e-mail from the contacts history, the top of the e-mail displays a message: This message has not yet been submitted for delivery CRM 4.0 Eventually the mail delivers and the message goes away. This occurs for any CRM mail, manual, merges or workflow. We have Exchange 2003 on a separate server with the CRM connector. Anyone else experiencing this? -- Gary Herbstman Byte Solutions, Inc. http://bytesolutions.com Tag: Crm Issue's Tag: 94741
  - 7
    - Mobile express for CRM3.0 / W Mobile 6 I bought a htc TyTNII and I would like to run wcrm mobile for CRM3.0 on it. The installation manual says nothing needs to be installed on the PDA itself, only a whole lot of things need to be done on the CRM-server. Following the instructions for that, I have a Windows Mobile configuration screen added to CRM now, which seems to do would it should do. 1. However I have no idea how to open the crm mobile application now. What alias to use instead of the 'normal' http://mscrm? 2. Should I copy the 'Mobile application'- and 'Adfministrative interface' directory? I now copied them in a directory under Program files. Should I have copied it to a directory in the inetpub-directory? 3. Is it correct that nothing should be installed on the pda? If not, what should be installed on it and where to find that. 4. I installed CRM Mobile Express. Are there otrher versions? Should I have installed an other version? Where to find? 5. The installation guide tells me to set the location for the draftXML.xml and PublishedXML.xml in (I chose C:\Program Files\Microsoft CRM Mobile\ as the location for the files, see remark above) C:\Program Files\Microsoft CRM Mobile\Administrative Interface, not in the respective subdirectories C:\Program Files\Microsoft CRM Mobile\Administrative Interface and C:\Program Files\Microsoft CRM Mobile\Mobile Application. Is that correct or should they be located within each subdirectory? Thanks in advance. Tag: Crm Issue's Tag: 94738
  - 8
    - bulk change of all telephonenumbers I have all telephonenumbers entered in the format +31555-555555 or 055-5555555 or 0555-555555 (or 06-55555555 for mobile phone). Now I want to start making phonecalls directly using this field, so I will have to delete the minus sign in it. What is an easy way to do that? There are over 500 contacts in the database each with 1, 2 or 3 phonenumbers. Is there an SQL command for that? Other suggestions? Tag: Crm Issue's Tag: 94737
  - 9
    - Dynamics CRM / MS-CRM Addon Catalog Hello Everyone, there is a new online Microsoft Dynamics community addon catalog available for everyone to access: http://www.microsoftdynamicsaddons.com/ It is searchable, and it has the ability to rank and leave comments on specific addons. Everyone is encouraged to look at the site and give their input so others can have more information about the solutions. Also ISV's are encouraged to list their addons on the site (it's free!) **This post was made per the recomendation of the Microsoft Community team: http://www.microsoft.com/dynamics/community/relatedcommunitieslanding.mspx Tag: Crm Issue's Tag: 94727
  - 10
    - Javascript Error hi there, MS CRM 3.0 on SBS. When using the quick create Contact form I am getting JS errors. Don't think any mods have been created on the form but now I cannot find where the Contact quick create form lives in customizations. Can you point me to where the form lives so I can see if any custom code has been added that is causing this or has anyone seen this out of the box? Thanks, Tag: Crm Issue's Tag: 94726
  - 11
    - Workflow in CRM 4.0 not working Just did an upgrade to CRM 4.0 from 3.0. Now it appears that my workflows are not working. It seems that they do not even attempt to run. In CRM3 there was a workflow service, but after the upgrade and a reboot, I have no CRM Workflow service - is there supposed to be one? Tag: Crm Issue's Tag: 94724
  - 12
    - Sales Orders with a multi-part order Hi all, Is there a way to autofill line items in a sales order with an item that is comprised of multiple items as part of a kit. For example, if you had an instrument that when you enter the instrument as a line item on the sales order then the order would auto fill not only the instrument but all the accessories included with the instrument as additional line items. A solution to this would help us resolve data entry / omission errors and be a real time saver. -- Jim Bourque Tag: Crm Issue's Tag: 94722
  - 13
    - View all individual email templates Does anyone know if it is possible to view all individual email templates -- view other user's individual email template??? Thanks! Tag: Crm Issue's Tag: 94715
  - 14
    - Failed move data for ISV Config I have seen this issue on the MS Knowledgebase and on the newsgroup, but my problem seems a bit different. I did a fresh install of my laptop along with the CRM 4 Outlook client. When I try to go offline, I get "Failed to move data for entity 'ISV Config' during action Insert, countRows=1." I have seen similar issues posted with specific entities noted - but the ISV Config seems different from what I have been reading. I followed the KB article, but still the same problem. Any suggestions? Thanks - JM Tag: Crm Issue's Tag: 94714
  - 15
    - CRM 4.0 Mail Merge Error: Record 1 contains too many data fields Hi, I have heavily customized the Account area in my CRM installation. There are 311 attributes. When I use the mail merge functionality using the 4.0 web client, after I open a word xml template and following pressing the "CRM Mail Merge" command button, I get the following error in a pop-up error window twice "Record 1 contains too many data fields". This happens again after the recipient selection form displays without any data and after the user presses OK. Does anyone know what is causing this? This happens even if no fields are selected in the data fields selection box before the document is opened in Word. Jeffrey Tag: Crm Issue's Tag: 94710
  - 16
    - Error with Microsoft CRM add-in for outlook It's on an XP, has rollup 2, and is on outlook 2007. I get the following error message on one of the computers at my office: Outlook experienced a serious problem with the 'microsoft crm outlook addin' add-in. And the following are in my event log: Accepted Safe Mode action : Microsoft Office Outlook. Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module crmaddin.dll, version 3.0.5300.1555, stamp 45e00303, debug? 0, fault address 0x00096834. Hanging application rundll32.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x0011ba61. If anyone has any idea how to fix this I'd appreciate it. I have been unable to find a solution through microsoft - but maybe there is one I haven't seen. Thanks. Jeff M. Tag: Crm Issue's Tag: 94709
  - 17
    - How to import contacts and companies into CRM 4 We have recently upgraded from CRM 3 to CRM 4. In CRM 3 you could import contacts and associate them to a company via the company GUID. I want to import both contacts and companies at the same time and link them together. Is this possible? I know the standard import tool is very basic and does not have the capability to do this. Your help will be most appreciated. Tag: Crm Issue's Tag: 94705
  - 18
    - Increment Months by 1 in a date field Hi all, I have this code to increment months on a date field, it returns 12/31/1969 var time = new Date(); var month =parseInt(time.getMonth()+1); crmForm.all.bmo_raisedorderdate.DataValue = month; Please help me, what am i missing. Many thanks -- phumulaniluyandacollinlembede Tag: Crm Issue's Tag: 94703
  - 19
    - Importing Campaign Response I'm having trouble importing campaign responses from .csv. Under bulk imports I'm receiving error that "Data in row did not match the import type". All I'm importing is the Parent Campaign and the subject according to documentation found here http://www.microsoft.com/dynamics/crm/using/marketing/emailcampresp.mspx Can someone tell me what i'm doing wrong? Thanks Tag: Crm Issue's Tag: 94702
  - 20
    - Reports Is there any way to control how a report is exported to PDF when it's exported from the report viewer? It seems that when I run a report in CRM (v3 and Reporting Services 2000) and then export it to PDF, it puts the report on 3 pages. Is there a way to for it to scale to fit the page when I export? Thanks, James Tag: Crm Issue's Tag: 94701
  - 21
    - WebService retrive error Hello, I have a problem with a javascript web service. I have a custom entity which is linked by product entity. In the OnChange event of a lookup ptoduct i would like to interogate the custom entity passing as parameter the selected product id and return some data from this custom entity. I have the following code: var xml =""+ "<?xml version=\"1.0\" encoding=\"utf-8\" ?>"+ "<soap:Envelope xmlns:soap=\"http://schemas.xmlsoap.org/soap/ envelope/\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\">"+ "<soap:Body>"+ "<query xmlns:q1=\"http://schemas.microsoft.com/crm/2006/Query \" xsi:type=\"q1:QueryExpression\" xmlns=\"http:// schemas.microsoft.com/crm/2006/WebServices\">"+ "<q1:EntityName>CUSTOM ENTITY NAME</q1:EntityName>"+ "<q1:ColumnSet xsi:type=\"q1:AllColumns\"/>"+ "<q1:Distinct>false</q1:Distinct>"+ "<q1:Criteria>"+ "<q1:FilterOperator>AND</q1:FilterOperator>"+ "<q1:Conditions>"+ "<q1:Condition>"+ "<q1:AttributeName>SELECTED PRODUCT ID</q1:AttributeName>"+ "<q1:Operator>PRODUCT ID VALUE</q1:Operator>"+ "</q1:Condition>"+ "</q1:Conditions>"+ "</q1:Criteria>"+ "</query>"+ "</soap:Body>"+ "</soap:Envelope>"+ ""; var xmlHttpRequest=new ActiveXObject("Msxml2.XMLHTTP"); xmlHttpRequest.open("POST","http://crm:5555/mscrmservices/ 2006/crmservice.asmx",false); xmlHttpRequest.setRequestHeader("SOAPAction","http:// schemas.microsoft.com/crm/2006/WebServices/RetrieveMultiple"); xmlHttpRequest.setRequestHeader("Content-Type", "text/ xml;charset=utf-8"); xmlHttpRequest.setRequestHeader("Content-Length", xml.length); xmlHttpRequest.send(xml); var resultXML=xmlHttpRequest.responseXML; alert (resultXML.xml); but when i place this code in the onchenage event it stops to " xmlHttpRequest.send(xml);" and retrives me the "An unexpected error occured" error. Is it something wrong in my code? Many thanks, Marius Z Tag: Crm Issue's Tag: 94693
  - 22
    - Workflow problem Hi, Ive setup a rule in the workflow manager to email a template on creation of a new lead in CRM v3.0 SBE. When a lead is created , We get a "Not enough privilege to access the Microsoft CRM object or perform the requested operation" logged in the debug log and the job ends up in the workflow monitor as paused. (The workflow service is running as NT AUTHORITY\NETWORK SERVICE). However, if the rule is manually run as apply rule from the GUI, the template works ok. Any suggestions where to look first to solve the workflow issue? Tag: Crm Issue's Tag: 94690
  - 23
    - Microsoft CRM should allow you to customise Price List Item In order to allow for the implementation of more complex product catalogues within Microsoft CRM I would like to be able to customise the prices list item entity to create new attributes and relationships. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=6768af2e-4bc1-4ceb-8ef5-753ae3721e66&dg=microsoft.public.crm Tag: Crm Issue's Tag: 94687
  - 24
    - Hide "delete" functionality for Opportunity I have the need to disable the "delete opportunity" functionality forcing users to "close" the opportunity with a reason within CRM 3.0. This update needs to be in two places: 1) Opportunity main form, where there is <Action\Delete Opportunity> which I was able to accomplish with the following code: Code ------------------- var DisableOpt = document.getElementById("_MIonActionMenuClickdelete3"); DisableOpt.style.display='none'; ------------------- 2) Sales\Opportunities main screen, where there is the delete "X" o the screen. [image http://farm3.static.flickr.com/2265/2199809885_772307e9ac.jpg?v=0] The name of the control is _MBdoActioncrmGrid3delete via IE De Toolbar. Can someone assist with a reference on how to make this happen, or i it is at all possible? Thanks. Stev -- ungai http://www.techtalkz.com - Technology and Computer Troubleshooting Forum Tag: Crm Issue's Tag: 94683
  - 25
    - Re: Credit Note and Microsoft CRM [I could not find the original message and original response from my mail server -- hence not responding to original thread] I asked: Is it so that there is still no real solution (i.e. negative amount) for Credit Note in Microsoft CRM? --- Mike <mlo...@lunadevelopment...> replied: Out of the box, yes this is still the case. However, customizations will allow you to create a credit note/return/RMA etc. One reason for this is the fact that CRM was never meant to be used as an order processing system, and only records those metrics to produce reports about your sales pipeline, etc. Consider using Dynamics GP to do the rest of the financial stuff. --- Hmmm, to my understanding the knowledge of customers' purchases (orders and invoices) is something one would expect to find from a CRM -- and to that end it should be neccesary to be able to get credit notes as well into CRM -- or for what purpose the CRM has the order and invoice consepts? We are running accunting in a different software and will download orders and invoices dat from there to CRM, and would like to use the CRM's built-in order/invoice concepts but are unable to load credit notes, as there is no provision for negative amount. pekka Tag: Crm Issue's Tag: 94680

Hello all,

I am having some issues with our CRM.

1. I can't send email ouside the network using CRM.

2. I'm having trouble getting the reminders to pop up (like they do in
Outlook) for all activities in CRM. Ex. appointments, phone calls,
fax, emails. etc. IS this a setup issue that I need to change?

3. We have two different business units here. Can anyone see both
information for both business units? Can it be setup where someone can
see both business units?

4. Is anyone using CRM and Navision by the Celenia connector? If so
are you having synching issues between the two?

Thanks

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Re: Crm Issue's by John

John
Tue Jan 22 12:28:27 CST 2008

Hi Travo:

I put some questions inline prefaced by JJS>>

John.

"travo" <travo42@gmail.com> wrote in message
news:66e8aad6-41fc-41d1-8159-2216cd5768f0@v29g2000hsf.googlegroups.com...
> Hello all,
>
> I am having some issues with our CRM.
>
> 1. I can't send email ouside the network using CRM.

JJS>> Can you send email at all? If this is a closed network can you send
email locally (i.e. not out to teh internet?). If you open OWA on the server
can you send email to yourself? Are you using Exchange or SMTP?

>
> 2. I'm having trouble getting the reminders to pop up (like they do in
> Outlook) for all activities in CRM. Ex. appointments, phone calls,
> fax, emails. etc. IS this a setup issue that I need to change?

JJS>> AFAIK MSCRM does not provide this feature in the web client, and in
the Outlook client the appointments have to be synched with outlook and then
outlook will do the reminder
>
> 3. We have two different business units here. Can anyone see both
> information for both business units? Can it be setup where someone can
> see both business units?

JJS>> You need to set up your security roles for this. Click Settings-> and
then depending on your version poke around for roles. The you need to assign
the users appropriate roles. Note that these features need to be carefully
plannned and designed. I would read up on this if you are new to it.
>
> 4. Is anyone using CRM and Navision by the Celenia connector? If so
> are you having synching issues between the two?

JJS>> Sorry I don't have any experience with this.

>
> Thanks

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