SA
Sun Mar 16 17:18:35 CDT 2008
Very helpful. Dumped the fax integration idea then :)
"George Doubinski" <georged.delete@alexanders.remove.net.au> wrote in
message news:Of9XC5ehIHA.4740@TK2MSFTNGP05.phx.gbl...
> Strictly speaking faxes are TIFF images and not plain text. Typical
> business fax contains some attached information, e.g. invoice, Word
> document, etc which gets printed to a fax printer, converted to image and
> sent off. That's what people usually do - type a document in Word then
> print to fax and off it goes.
>
> Users' expectations in CRM were that one can create new fax activity,
> attached document to it, type some cover note and click send. Well, the
> note comes through just fine and even cover page gets picked up. As for
> Word document, since there is nothing on the server that can read and
> print the document, sending fails. Short of installing Office on the
> server, I'm not sure that problem can be solved. Different scenario of
> opening, say, invoice record and faxing in it to the customer with the end
> result being new fax activity in CRM would have been nice but I'm not sure
> how to solve this one either.
>
> --
> George Doubinski
> CRM Certified Professional - Developer
> Blog:
http://crm.georged.id.au/
>
>
> "SA" <discussions@microsoft.com> wrote in message
> news:ubdwgZYhIHA.944@TK2MSFTNGP05.phx.gbl...
>> George,
>>
>> What do you mean by :
>> - Plain text only, All faxes are usually plain text ...isn't it ?
>> - Server side ability to fax attachments ?
>>
>> Thanks
>>
>>
>> "George Doubinski" <georged.delete@alexanders.remove.net.au> wrote in
>> message news:OiM2n$WhIHA.5368@TK2MSFTNGP04.phx.gbl...
>>> Or that nobody actually uses it :-)
>>>
>>> It works but only for plain-text messages. Without the server-side
>>> ability to fax attachments it's next to useless in real business
>>> scenarios. No wonder it's no longer on a radar.
>>> Interestingly enough, inbound fax integration running OCR and
>>> automatically setting regarding for activity does work more often than
>>> not.
>>>
>>> Cheers
>>> --
>>> George Doubinski
>>> CRM Certified Professional - Developer
>>> Blog:
http://crm.georged.id.au/
>>>
>>>
>>> "Ronald Lemmen" <RonaldL@-REMOVETHIS-avanade.com> wrote in message
>>> news:6B277E3E-1CDD-4DC4-9ACB-E8C4A5BD4F00@microsoft.com...
>>>> Hi SA,
>>>>
>>>> Although I'm not working myself with the SBS version of CRM, I am
>>>> active in
>>>> the communities for quite some time. Because I have not seen any
>>>> question
>>>> regarding the fax integration, I can assume that the fax integration
>>>> works
>>>> fine.
>>>>
>>>> Kind regards,
>>>> --
>>>> Ronald Lemmen - MSCRM MVP
>>>> Avanade Netherlands
>>>>
http://www.ronaldlemmen.com/
>>>>
>>>>
>>>> "SA" wrote:
>>>>
>>>>> Can anyone pls give some idea on how stable and successful is fax
>>>>> integration in Microsoft CRM ? Of course I will be using the SBS 2003.
>>>>> I have read the documents but just want a general opinion on the
>>>>> 'practical
>>>>> usage' in realtime environment by someone. Thanks
>>>>>
>>>>>
>>>>>
>>>
>>>
>>
>>
>
>