MatthewMcMaster
Thu Dec 07 20:52:00 CST 2006
How about using an email template instead - we have inserted pictures in here
OK and they are just as easy to insert.
Anyone know how to paste a picture in an email outgoing from within CRM? it
simply won't go in
Cheers
Matt
"eMadCanadian" wrote:
> Is the Knowledge Base at all configurable? It seems to me the answer is no.
> We had to link KB Articles with Products etc, but the KB does not even appear
> in the list of customizable entities.
>
> Thx
>
> "luc.r" wrote:
>
> > We have the same problem over here in France : impossible to add a picture in
> > the knowledge base! Incredible! a picture is worth a thousand words! how come
> > can this be possible!!
> > Has anyone found a third party componant developped to correct this...let's
> > say it : bug!!!
> > We obtained the same conclusion : you can copy a picture from an actual
> > website but no Ctrl-c ---> Ctrl-v into a knowledge base article from a
> > picture stored elsewhere.
> >
> > "Soundmill_Wil" wrote:
> >
> > > Hear Hear!! KBA's are not cutting it. I get the impression they were an
> > > afterthought.
> > >
> > > Furthermore I'd like to be able to build a list of keywords. When you
> > > author a KBA you just click the radio buttons next to each keyword that
> > > apply. This would keep the language consistent and prevent missing an
> > > important article due to syntax.
> > >
> > > Michael Faden - Maybe you should re-author this post as a "suggestion to
> > > MS." I'm sure it would get some votes.
> > >
> > > Thanks!
> > >
> > > "Tom" wrote:
> > >
> > > > I've also tried using Word to Save As .html, .mht or .xml but for some reason
> > > > it seems that it has to be an actual website.
> > > >
> > > > "Kate @ MCC" wrote:
> > > >
> > > > > Has anyone created a third party component for this?
> > > > >
> > > > > "Tom" wrote:
> > > > >
> > > > > > Same thing for me.
> > > > > >
> > > > > > I can include a link to a .pdf that does have the images, but I feel like
> > > > > > they should go right in the CRM KBA.
> > > > > >
> > > > > > Trying to show screenshots of a software install and also .jpgs and other
> > > > > > image files.
> > > > > >
> > > > > > There's gotta be a way!!!
> > > > > >
> > > > > > Tom Francisco
> > > > > >
> > > > > >
> > > > > > "Linda Eskin" wrote:
> > > > > >
> > > > > > > I have been able to include links to external websites by simply pasting them
> > > > > > > (
http://www.whatever...) into the article text.
> > > > > > >
> > > > > > > I have not figured out how to include a link to a file on our server (as a
> > > > > > > way of working around not being able to do attachments).
> > > > > > >
> > > > > > > I read in another article here that one can copy (ctrl-c) an image from a
> > > > > > > website, and paste it (ctrl-v) into the article. That seemed to work, but it
> > > > > > > means you are stealing bandwidth from the server where the image resides.
> > > > > > > Fine if it's your own server...
> > > > > > >
> > > > > > > Like you, I cannot believe it's not possible to attach a document or image
> > > > > > > to a KB article. Alas, it appears that is the case, though.