Having trouble with SFO offline

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We have 2 problems !

One where a customer goes offline and is able to use oppertunities, leads
etc. except accounts. When I click on the top folder where it says CRM it
says something about rights ?

With another customer there is no data when they go offline, it's runs
through synchronization but there is no data when offline ?

Anyone one got any ideas for these ?

Jack
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Re: Having trouble with SFO offline by John

John
Mon Dec 20 22:08:32 CST 2004

i saw this issue last week. I had added a user through the web interface...i
used the FQDN name rather than the netbios name for the domain....

The SFO client needs the netbios name for the domain. The result was when
the user goes offline there were no errors but also no data came down.

If you add users through deployment manager this issue does not occur.
However most users add users through the web interface for speed.

does the user have read writes for accounts? this sounds like an issue with
the security role assigned to him

--
John O'Donnell
Microsoft CRM MVP
http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx


"Jack Nielsen" <no_spam jack.nielsen@get2net.dk> wrote in message
news:%23NP9h1u5EHA.1292@TK2MSFTNGP10.phx.gbl...
> We have 2 problems !
>
> One where a customer goes offline and is able to use oppertunities, leads
> etc. except accounts. When I click on the top folder where it says CRM it
> says something about rights ?
>
> With another customer there is no data when they go offline, it's runs
> through synchronization but there is no data when offline ?
>
> Anyone one got any ideas for these ?
>
> Jack
>
>


Top

Re: Having trouble with SFO offline by Simon

Simon
Tue Dec 21 03:29:01 CST 2004

I to get the message 'You do not have sufficient access rights or privileges
to perform this action' when I try to view a form when the client is Off line.
The users I tried with both have the Administrator Role.

How should I fix this? The users were added through the web interface, but I
used the NetBios name for the domain.

"John O'Donnell" wrote:

> i saw this issue last week. I had added a user through the web interface...i
> used the FQDN name rather than the netbios name for the domain....
>
> The SFO client needs the netbios name for the domain. The result was when
> the user goes offline there were no errors but also no data came down.
>
> If you add users through deployment manager this issue does not occur.
> However most users add users through the web interface for speed.
>
> does the user have read writes for accounts? this sounds like an issue with
> the security role assigned to him
>
> --
> John O'Donnell
> Microsoft CRM MVP
> http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx
>
>
> "Jack Nielsen" <no_spam jack.nielsen@get2net.dk> wrote in message
> news:%23NP9h1u5EHA.1292@TK2MSFTNGP10.phx.gbl...
> > We have 2 problems !
> >
> > One where a customer goes offline and is able to use oppertunities, leads
> > etc. except accounts. When I click on the top folder where it says CRM it
> > says something about rights ?
> >
> > With another customer there is no data when they go offline, it's runs
> > through synchronization but there is no data when offline ?
> >
> > Anyone one got any ideas for these ?
> >
> > Jack
> >
> >
>
>
>
Top

Re: Having trouble with SFO offline by Jack

Jack
Tue Dec 21 05:09:47 CST 2004

He has a sales role with a bit more rights, but we've used the FQDN for
logon.What can we do to correct this ?



"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> skrev i en
meddelelse news:%23Xjk%23Kx5EHA.4040@TK2MSFTNGP14.phx.gbl...
> i saw this issue last week. I had added a user through the web
interface...i
> used the FQDN name rather than the netbios name for the domain....
>
> The SFO client needs the netbios name for the domain. The result was when
> the user goes offline there were no errors but also no data came down.
>
> If you add users through deployment manager this issue does not occur.
> However most users add users through the web interface for speed.
>
> does the user have read writes for accounts? this sounds like an issue
with
> the security role assigned to him
>
> --
> John O'Donnell
> Microsoft CRM MVP
> http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx
>
>
> "Jack Nielsen" <no_spam jack.nielsen@get2net.dk> wrote in message
> news:%23NP9h1u5EHA.1292@TK2MSFTNGP10.phx.gbl...
> > We have 2 problems !
> >
> > One where a customer goes offline and is able to use oppertunities,
leads
> > etc. except accounts. When I click on the top folder where it says CRM
it
> > says something about rights ?
> >
> > With another customer there is no data when they go offline, it's runs
> > through synchronization but there is no data when offline ?
> >
> > Anyone one got any ideas for these ?
> >
> > Jack
> >
> >
>
>


Top

Re: Having trouble with SFO offline by Matt

Matt
Tue Dec 21 12:51:47 CST 2004

There is an unsupported way to modify this directly in the database. Edit the
SystemUserBase table and change the login field to be domain\username. This
shouldn't affect anything else in the system.

Matt Parks
MVP - Microsoft CRM

----------------------------------------
----------------------------------------
On Tue, 21 Dec 2004 12:09:47 +0100, "Jack Nielsen" <nospamjackd@jackd.dk (Fjern
nospam)> wrote:

He has a sales role with a bit more rights, but we've used the FQDN for
logon.What can we do to correct this ?



"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> skrev i en
meddelelse news:%23Xjk%23Kx5EHA.4040@TK2MSFTNGP14.phx.gbl...
> i saw this issue last week. I had added a user through the web
interface...i
> used the FQDN name rather than the netbios name for the domain....
>
> The SFO client needs the netbios name for the domain. The result was when
> the user goes offline there were no errors but also no data came down.
>
> If you add users through deployment manager this issue does not occur.
> However most users add users through the web interface for speed.
>
> does the user have read writes for accounts? this sounds like an issue
with
> the security role assigned to him
>
> --
> John O'Donnell
> Microsoft CRM MVP
> http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx
>
>
> "Jack Nielsen" <no_spam jack.nielsen@get2net.dk> wrote in message
> news:%23NP9h1u5EHA.1292@TK2MSFTNGP10.phx.gbl...
> > We have 2 problems !
> >
> > One where a customer goes offline and is able to use oppertunities,
leads
> > etc. except accounts. When I click on the top folder where it says CRM
it
> > says something about rights ?
> >
> > With another customer there is no data when they go offline, it's runs
> > through synchronization but there is no data when offline ?
> >
> > Anyone one got any ideas for these ?
> >
> > Jack
> >
> >
>
>


Top

Re: Having trouble with SFO offline by Jack

Jack
Wed Dec 22 06:35:19 CST 2004

Thanx, will try this !

"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> skrev i en meddelelse
news:i4sgs0lcf5shdvs5d67fk08k2i73dld7bu@4ax.com...
> There is an unsupported way to modify this directly in the database. Edit
the
> SystemUserBase table and change the login field to be domain\username.
This
> shouldn't affect anything else in the system.
>
> Matt Parks
> MVP - Microsoft CRM
>
> ----------------------------------------
> ----------------------------------------
> On Tue, 21 Dec 2004 12:09:47 +0100, "Jack Nielsen" <nospamjackd@jackd.dk
(Fjern
> nospam)> wrote:
>
> He has a sales role with a bit more rights, but we've used the FQDN for
> logon.What can we do to correct this ?
>
>
>
> "John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> skrev i en
> meddelelse news:%23Xjk%23Kx5EHA.4040@TK2MSFTNGP14.phx.gbl...
> > i saw this issue last week. I had added a user through the web
> interface...i
> > used the FQDN name rather than the netbios name for the domain....
> >
> > The SFO client needs the netbios name for the domain. The result was
when
> > the user goes offline there were no errors but also no data came down.
> >
> > If you add users through deployment manager this issue does not occur.
> > However most users add users through the web interface for speed.
> >
> > does the user have read writes for accounts? this sounds like an issue
> with
> > the security role assigned to him
> >
> > --
> > John O'Donnell
> > Microsoft CRM MVP
> > http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx
> >
> >
> > "Jack Nielsen" <no_spam jack.nielsen@get2net.dk> wrote in message
> > news:%23NP9h1u5EHA.1292@TK2MSFTNGP10.phx.gbl...
> > > We have 2 problems !
> > >
> > > One where a customer goes offline and is able to use oppertunities,
> leads
> > > etc. except accounts. When I click on the top folder where it says CRM
> it
> > > says something about rights ?
> > >
> > > With another customer there is no data when they go offline, it's runs
> > > through synchronization but there is no data when offline ?
> > >
> > > Anyone one got any ideas for these ?
> > >
> > > Jack
> > >
> > >
> >
> >
>
>


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