Phil
Fri Aug 26 14:19:04 CDT 2005
All, I am so happy to have found you. We have the same problem. User
generates a report, event log on CRM server has errors Crystal_pageserver /
outputfileserver / inputfileserver / cacheserver / eventserver (all separate
entries starting with Crystal_) state that they failed to regisiter with the
APS on the CRM server. Make sure APS is up and running. Restarting server is
only fix. No other errors, we run perfmon and no problems shown, server load
is minimal. I have been searching for someone with the same problem to see if
anyone knows where to look for an answer. Three months of this and we are
pulling our hair out!
"Julian Sharp" wrote:
> "John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
> message news:u$9iB2vcFHA.3912@TK2MSFTNGP15.phx.gbl...
> > Hello Julian
> >
> > I have done a lot of work with crystal and have never seen this one
> > before.
> Apparently many people haven't. It is an issue with Crystal 9 on W2K3/IIS6
>
> > How much data are these reports returning when crm hangs?
> It doesn't really matter. Most reports return just a page's worth
>
>
> >
> >
> >
> > --
> > John O'Donnell
> > Microsoft CRM MVP
> >
http://www.mscrmfaq.us
> >
> >
> > "Julian Sharp" <news@nospam.sharpuk.f9.co.uk> wrote in message
> > news:O5zbN2scFHA.3252@TK2MSFTNGP10.phx.gbl...
> >> "SteveD" <SteveD@discussions.microsoft.com> wrote in message
> >> news:D6ECB8A7-7EAA-42D7-9D03-D1225B5AFF4F@microsoft.com...
> >> > Hi All,
> >> > Wondering whether anyone can help. We are suffering from IIS6
> >> > repeatedly
> >> > hanging due to CRM. Despite using several utilities to analysing the
> >> > hanging
> >> > of IIS, we are still without a clue.
> >> > Is anyone suffering from anything similar?
> >> > To negate the problem, we've schedule restarts of IIS on a 12-hourly
> >> > basis.
> >> > Any help or advice would be appreciated.
> >>
> >> We have had major problems with this at a couple of customers. The
> >> problem
> >> is Crystal Reports - once a Crystal Report is run no new CRM sessions can
> > be
> >> connected, existing users maybe OK but the only cure is an iisreset
> >>
> >> I am really surprised that others have not seen this problem a lot more
> >>
> >> So to see if you have this problem restart IIS and then run a report and
> >> then see if another user can access CRM. If you do have it log a support
> >> call with MBS.
> >>
> >> According to MBS Support there is only one other site which has this
> >> problem!. We tracked it down to Crystal and have done lots of analysis
> >> and
> >> logging. We have had hotfixes from MBS and BusinessObjects which have
> > helped
> >> considerably but it still happens regularly.
> >>
> >> We are now talking directly with BusinessObjects support as were caught
> >> in
> >> the farce that MBS does not support Crystal and BusinessObjects does not
> >> support it as it is an OEM version!
> >>
> >> We have spent a lot of time and money trying to sort this for our
> >> customer
> >> which we have not been able to recover and this is one of the major
> > reasons
> >> we have switched to SQL Reporting Services.
> >>
> >> </rant>
> >>
> >>
> >
> >
>
>
>