We are using CRM 3.0. When I open the newly created Account after executing
Convert Lead to Account, I get the error message: "An error has occurred. For
more information, contact your system administrator".
When I turn on CRM Trace, I get the following error message log:
>MSCRM Platform Error Report:
--------------------------------------------------------------------------------------------------------
Error: Exception of type System.Web.HttpUnhandledException was thrown.
Error Number: 0x80042C2B
Error Message: Exception from HRESULT: 0x80042C2B.
Error Details: Exception from HRESULT: 0x80042C2B.
Source File: Not available
Line Number: Not available
Request URL:
http://crm/sfa/accts/edit.aspx?id={ACFE76D8-4C87-DC11-A971-00B0D0FE5CC4}
Stack Trace Info: Exception of type System.Web.HttpUnhandledException was
thrown.
at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain()
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at Microsoft.Crm.Platform.ComProxy.CRMAccountClass.Retrieve(CUserAuth&
Caller, String AccountId, String ColumnSetXML)
> at Microsoft.Crm.Application.Platform.Account.InternalRetrieve(String id, String columnSet)
> at Microsoft.Crm.Application.Platform.Entity.Retrieve(String columnSet)
> at Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId)
> at Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity)
> at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType)
> at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity)
> at Microsoft.Crm.Web.SFA.AccountDetailPage.ConfigureForm()
> at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
> at System.Web.UI.Control.PreRenderRecursiveInternal()
> at System.Web.UI.Page.ProcessRequestMain()
Type: Platform
I looked at the backend MSCRM SQL database and found that the affected
Account record was missing a value in the "OwningUser" field. This was
suppose to be transferred over from the Lead conversion. If I manually update
the OwningUser field with an existing ID value, then I can open the Account
record without a problem. Does anyone know how to fix this problem?
Thanks,
Vouy