I'm looking for a workaround to resolve the issue with CRM only receiving
from external emails.
We have multiple support email addresses for our customers and I could set
up multiple queues to receive their emails but it will be a monitoring
nightmare for our small admin team. So, I thought I could have all the
support addresses routed to one single support address and have one queue in
CRM. Unfortunately routing to the one email address means it becomes an
internal email which it doesn't recognise.
Does anyone know of a way to set up an email address as external so that I
can route all support emails into the one queue. It would make monitoring
easier and it would save having to change all our customers to using the one
email address.
Thanks
Cathy
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Cathy Ely
API Software
Glasgow