MPICRM
Fri Jun 17 10:16:33 CDT 2005
Matt,
That's exactly what I thought would happen. However, no luck. The only
reason I was able to see the emails in Outllook was to enable the account and
check to see if they were present. I then disabled the account again. still
no luck.
I am able to see the support queue in the workplace tab but no emails seem
to be appearing. do I need to set up any additional rules in CRM so the
emails appear. I have followed the CRM implementation guide to the letter as
far as setting up the user in AD.
Thanks,
Chris
"MattNC" wrote:
> When you say "I have verified that they have been received becaue they are in
> that user's inbox" do you mean they are in their Outlook inbox? If so, you
> have not set up the queue correctly. A queue is a disabled Active Directory
> user account. If it is disabled, nobody can receive mail sent to it directly
> in Outlook (without adding some forwarding rules in Exchange). If you have
> set up a queue correctly, the email will be visible in the CRM web interface
> by clicking on Workplace and, from the Workplace tab you will see at the
> bottom of the list a folder for your queue. For instance, if you set up a
> support@mycompany.com queue, there will be a folder in Workplace called
> "Support" that will receive email sent to this address.
> --
> Matt Wittemann
>
http://icu-mscrm.blogspot.com
>
>
> "MPICRM" wrote:
>
> > I have a fresh install of CRM 1.2 with all users using the Sales Standard
> > Client (SFO or Outlook).
> >
> > Whenever I send an Email out of CRM it tags it in the subject line and any
> > replies to this message work just fine (making me think the Exchange tie-in
> > is working). However, I have set up a Queue user and any messages sent to
> > that user never make it into the Queue. I have verified that they have been
> > received becaue they are in that user's inbox.
> >
> > Any ideas why I can't see these messages in the Queue? I followed the
> > implementation guide to the letter.
> >
> > Thanks in advance