Error when attempting to install Microsoft Dynamics CRM 3.0 Laptop Client for Outlook

Hello.

I am having a lot of trouble installing the CRM 3.0 Laptop Client for
Outlook. Here are my error messages:

Error reading from file D:\PFiles\MSCRM\Client\res\web\_controls
\htmlbar\_imgs\cmd-unsubscribeLink.gif. Verify that the file exists
and that you can access it.

Action Microsoft.Crm.Setup.Client.InstallClientAction failed. Fatal
error during installation

I can browse to the location mentioned in the first error and find the
file, however, I cannot open it within Adobe or other similar
products. There are two more .gif images with the same problem as
well (cmd-subscript and cmd-superscript). All other images in this
directory open normally.

When I view "Properties" on the images, their sizes are comprable to
the others that open fine.

Here is my error message when trying to open the .gif images in Adobe
Photoshop:

Could not open
"D:\PFiles\MSCRM\Client\res\web\_controls\htmlbar\_imgs\cmd-
unsubscribeLink.gif"
because the file-format module cannot parse the file.

Are these three files causing the installation errors corrupt??? Do I
need a different CD?

Any prompt help will be greatly appreciated.

Thanks,
Dan

haditeo
Thu Aug 30 06:50:05 PDT 2007


Hi Dan,

I am not sure, but maybe the installation CD has some issues, maybe the CD
media is not good, or got scratch. You might want to copy it to hard drive
and run it directly from hard drive.

You might want to obtain the latest image for V3C at this link :
http://www.microsoft.com/downloads/details.aspx?FamilyId=740E1B3B-11C3-4AEF-B2E3-8309E0CF1BB0&displaylang=en

Please make sure that the laptop is patched with the latest update,
including the Operating System and Microsoft Office.

Also I post this link for reference, in how to uninstall Outlook Client :

http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx

Hope this helps,

Regards,

Hadi Teo


"Dan" wrote:

> Hello.
>
> I am having a lot of trouble installing the CRM 3.0 Laptop Client for
> Outlook. Here are my error messages:
>
> Error reading from file D:\PFiles\MSCRM\Client\res\web\_controls
> \htmlbar\_imgs\cmd-unsubscribeLink.gif. Verify that the file exists
> and that you can access it.
>
> Action Microsoft.Crm.Setup.Client.InstallClientAction failed. Fatal
> error during installation
>
> I can browse to the location mentioned in the first error and find the
> file, however, I cannot open it within Adobe or other similar
> products. There are two more .gif images with the same problem as
> well (cmd-subscript and cmd-superscript). All other images in this
> directory open normally.
>
> When I view "Properties" on the images, their sizes are comprable to
> the others that open fine.
>
> Here is my error message when trying to open the .gif images in Adobe
> Photoshop:
>
> Could not open
> "D:\PFiles\MSCRM\Client\res\web\_controls\htmlbar\_imgs\cmd-
> unsubscribeLink.gif"
> because the file-format module cannot parse the file.
>
> Are these three files causing the installation errors corrupt??? Do I
> need a different CD?
>
> Any prompt help will be greatly appreciated.
>
> Thanks,
> Dan
>
>

Dan
Thu Aug 30 06:52:34 PDT 2007

Anyone want to reply?? It would be appreciated.

Even just say that the CD is bad...

Dan
Thu Aug 30 06:55:24 PDT 2007

On Aug 30, 9:50 am, Hadi Teo <haditeo.m...@gmail.com> wrote:
> Hi Dan,
>
> I am not sure, but maybe the installation CD has some issues, maybe the CD
> media is not good, or got scratch. You might want to copy it to hard drive
> and run it directly from hard drive.
>
> You might want to obtain the latest image for V3C at this link :http://www.microsoft.com/downloads/details.aspx?FamilyId=740E1B3B-11C...
>
> Please make sure that the laptop is patched with the latest update,
> including the Operating System and Microsoft Office.
>
> Also I post this link for reference, in how to uninstall Outlook Client :
>
> http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx
>
> Hope this helps,
>
> Regards,
>
> Hadi Teo
>
>
>
> "Dan" wrote:
> > Hello.
>
> > I am having a lot of trouble installing the CRM 3.0 Laptop Client for
> > Outlook. Here are my error messages:
>
> > Error reading from file D:\PFiles\MSCRM\Client\res\web\_controls
> > \htmlbar\_imgs\cmd-unsubscribeLink.gif. Verify that the file exists
> > and that you can access it.
>
> > Action Microsoft.Crm.Setup.Client.InstallClientAction failed. Fatal
> > error during installation
>
> > I can browse to the location mentioned in the first error and find the
> > file, however, I cannot open it within Adobe or other similar
> > products. There are two more .gif images with the same problem as
> > well (cmd-subscript and cmd-superscript). All other images in this
> > directory open normally.
>
> > When I view "Properties" on the images, their sizes are comprable to
> > the others that open fine.
>
> > Here is my error message when trying to open the .gif images in Adobe
> > Photoshop:
>
> > Could not open
> > "D:\PFiles\MSCRM\Client\res\web\_controls\htmlbar\_imgs\cmd-
> > unsubscribeLink.gif"
> > because the file-format module cannot parse the file.
>
> > Are these three files causing the installation errors corrupt??? Do I
> > need a different CD?
>
> > Any prompt help will be greatly appreciated.
>
> > Thanks,
> > Dan- Hide quoted text -
>
> - Show quoted text -

Thank you Hadi!

Dan
Fri Aug 31 08:53:11 PDT 2007

On Aug 30, 9:50 am, Hadi Teo <haditeo.m...@gmail.com> wrote:
> Hi Dan,
>
> I am not sure, but maybe the installation CD has some issues, maybe the CD
> media is not good, or got scratch. You might want to copy it to hard drive
> and run it directly from hard drive.
>
> You might want to obtain the latest image for V3C at this link :http://www.microsoft.com/downloads/details.aspx?FamilyId=740E1B3B-11C...
>
> Please make sure that the laptop is patched with the latest update,
> including the Operating System and Microsoft Office.
>
> Also I post this link for reference, in how to uninstall Outlook Client :
>
> http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx
>
> Hope this helps,
>
> Regards,
>
> Hadi Teo
>
>
>
> "Dan" wrote:
> > Hello.
>
> > I am having a lot of trouble installing the CRM 3.0 Laptop Client for
> > Outlook. Here are my error messages:
>
> > Error reading from file D:\PFiles\MSCRM\Client\res\web\_controls
> > \htmlbar\_imgs\cmd-unsubscribeLink.gif. Verify that the file exists
> > and that you can access it.
>
> > Action Microsoft.Crm.Setup.Client.InstallClientAction failed. Fatal
> > error during installation
>
> > I can browse to the location mentioned in the first error and find the
> > file, however, I cannot open it within Adobe or other similar
> > products. There are two more .gif images with the same problem as
> > well (cmd-subscript and cmd-superscript). All other images in this
> > directory open normally.
>
> > When I view "Properties" on the images, their sizes are comprable to
> > the others that open fine.
>
> > Here is my error message when trying to open the .gif images in Adobe
> > Photoshop:
>
> > Could not open
> > "D:\PFiles\MSCRM\Client\res\web\_controls\htmlbar\_imgs\cmd-
> > unsubscribeLink.gif"
> > because the file-format module cannot parse the file.
>
> > Are these three files causing the installation errors corrupt??? Do I
> > need a different CD?
>
> > Any prompt help will be greatly appreciated.
>
> > Thanks,
> > Dan- Hide quoted text -
>
> - Show quoted text -

Thanks Hadi. The ISO download worked perfectly normal. After running
the new CD I created from the ISO file, CRM Client installed and is
functioning properly.