Error when saving an email that you just selected to Track in CRM

System Details:
CRM 3.0
Windows 2000
Exchange 2003
SQL 2000

Order of events;
1. Email to outlook client from an external email address.
2. User selects "Tracked in CRM".
3. User selects "Viewed in CRM".
4. If the email address is not recognized user 'Add contact record for
unknown email address'.
5. User selects "Save and Close".
6. The text of the error is as follows:
"This activity is closed. After the record is saved, you cannot change
business required fields. Do you want to continue?"
7. User selects "OK"
8. The following error message is displayed in the web screen:


Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.

Server was unable to process request.
Description: An unhandled exception occurred during the execution of the
current web request. Please review the stack trace for more information about
the error and where it originated in the code.

Exception Details: System.Web.Services.Protocols.SoapException: Server was
unable to process request.

Source Error:

An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can
be identified using the exception stack trace below.

Stack Trace:


[SoapException: Server was unable to process request.]

System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters) +217
Microsoft.Crm.Platform.Proxy.EmailWebService.Update(Email email) +55
Microsoft.Crm.Application.SMWrappers.Email.OMUpdate() +42
Microsoft.Crm.Application.SMWrappers.ObjectBase.InternalUpdate(String id,
String xml) +152
Microsoft.Crm.Application.Platform.ActivityBase.InternalUpdate(String id,
String xml) +20
Microsoft.Crm.Application.Platform.Entity.Update() +139
Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId
eventId) +418
Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +57
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity,
String formId, String formType) +83
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13
Microsoft.Crm.Web.Activities.EmailDetailPage.ConfigureForm() +261
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30
System.Web.UI.Control.PreRenderRecursiveInternal() +62
System.Web.UI.Page.ProcessRequestMain() +1499

I have looked around the board and can only find the "cfsdirectioncode" fix
but that seems to be close but not exactly what we are getting here. Does
any one have any ideas on how to correct this issue. Thanks for your time.
--
Redadmin

Patrick
Tue Jun 13 17:36:02 CDT 2006

I have had an error like this and found that turning OFF the deverrors
actually gave more information. This is because the actual possibly usefull
message is in the soapdetail part of the exception which is not displayed by
the dev error.
Try turning off the deverrors and see what the message is you get.

--
Patrick Verbeeten (MCSD)
Lead Developer
Aviva IT
Web: aviva-it.nl


"Redadmin" wrote:

> System Details:
> CRM 3.0
> Windows 2000
> Exchange 2003
> SQL 2000
>
> Order of events;
> 1. Email to outlook client from an external email address.
> 2. User selects "Tracked in CRM".
> 3. User selects "Viewed in CRM".
> 4. If the email address is not recognized user 'Add contact record for
> unknown email address'.
> 5. User selects "Save and Close".
> 6. The text of the error is as follows:
> "This activity is closed. After the record is saved, you cannot change
> business required fields. Do you want to continue?"
> 7. User selects "OK"
> 8. The following error message is displayed in the web screen:
>
>
> Microsoft CRM Unhandled Error Details:
> Server Error in '/' Application.
>
> Server was unable to process request.
> Description: An unhandled exception occurred during the execution of the
> current web request. Please review the stack trace for more information about
> the error and where it originated in the code.
>
> Exception Details: System.Web.Services.Protocols.SoapException: Server was
> unable to process request.
>
> Source Error:
>
> An unhandled exception was generated during the execution of the current web
> request. Information regarding the origin and location of the exception can
> be identified using the exception stack trace below.
>
> Stack Trace:
>
>
> [SoapException: Server was unable to process request.]
>
> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
> message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496
> System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
> methodName, Object[] parameters) +217
> Microsoft.Crm.Platform.Proxy.EmailWebService.Update(Email email) +55
> Microsoft.Crm.Application.SMWrappers.Email.OMUpdate() +42
> Microsoft.Crm.Application.SMWrappers.ObjectBase.InternalUpdate(String id,
> String xml) +152
> Microsoft.Crm.Application.Platform.ActivityBase.InternalUpdate(String id,
> String xml) +20
> Microsoft.Crm.Application.Platform.Entity.Update() +139
> Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId
> eventId) +418
> Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +57
> Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity,
> String formId, String formType) +83
> Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13
> Microsoft.Crm.Web.Activities.EmailDetailPage.ConfigureForm() +261
> Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30
> System.Web.UI.Control.PreRenderRecursiveInternal() +62
> System.Web.UI.Page.ProcessRequestMain() +1499
>
> I have looked around the board and can only find the "cfsdirectioncode" fix
> but that seems to be close but not exactly what we are getting here. Does
> any one have any ideas on how to correct this issue. Thanks for your time.
> --
> Redadmin

Redadmin
Wed Jun 14 10:11:01 CDT 2006

Now they get the following error message on their screens.
"Insufficient Permissions
The logged-on user does not have the appropriate security permissions to
view these records or perform the specific action. For more information,
contact your system administrator."

This happens when they try to update the contact information to an existing
contact in the db.

They do not get an error if the contact information is already in the db.

I have checked the permissions and the users do appear to have the proper
settings to update all activities and contact information from the
orginazational level.
--
Redadmin