CRM3 Error when going off line

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Whenever I try to take the laptop offline and
click the 'go offline' button I am getting the error: "Failed move data for
entity 'E-mail' during action saInsert, countRows=161. Contact your system
administrator for assistance and try going offline again"
Have tried going again with no luck any idea on what I should be doing to fix
the error?
Thanks
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Re: CRM3 Error when going off line by Daniel

Daniel
Thu May 18 01:43:09 CDT 2006

I had the same error with one of my deployment.

There's a KB on the MS partner site on that.Article ID : 916165

"
Error message when you try to go offline in the Microsoft Dynamics CRM
laptop client for Outlook: "Failed move data for entity <EntityName> during
action saInsert, countRows=<CountNumber>. Contact your system administrator
for assistance"
"
https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?=WTNTZSMNWUKNTMMYYUSKWOTVUNVLMRYSMPRZNMYUNPSZWTQROQYLSONLRNKLRQYMOYMSLVQNOOLMUQPVRKUVZSVQLZOSOXRL






"Billy" <Billy@discussions.microsoft.com> wrote in message
news:EDE9FB30-643F-4613-A6C4-166FE3BC2F58@microsoft.com...
> Whenever I try to take the laptop offline and
> click the 'go offline' button I am getting the error: "Failed move data
> for
> entity 'E-mail' during action saInsert, countRows=161. Contact your system
> administrator for assistance and try going offline again"
> Have tried going again with no luck any idea on what I should be doing to
> fix
> the error?
> Thanks


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Re: CRM3 Error when going off line by Dave

Dave
Thu May 18 16:01:08 CDT 2006

In addition to the somewhat dire possible causes on that KB, I had one
client who had this error as a result of CR/LF characters in the
lastname and jobtitle of the contact records... Ours were inserted
as a result of a Scribe import job from data entered by users via a web
page. You might want to open up an MS support case for this, because
the instructions were to do a direct update of CRM, something I don't
like to do without their blessing. But, Henning Peterson gave us this
fix, and it appears to be pretty benign, and worked for this client:

update contactbase set lastname = replace(lastname,char(13),'')
update contactbase set lastname = replace(lastname,char(10),'')
update contactbase set Jobtitle = replace(jobtitle,char(13),'')
update contactbase set Jobtitle = replace(jobtitle,char(10),'')

(Henning first changed the filter on the user's download, and enabled
tracing to find that one specfic contact record had the bad data...
You can also directly update the contact through the GUI to remove the
bad characters, which, if there are only a couple, is probably a better
approach...)

HTH,
Dave

-------------------------------------------------
David L. Carr, President
Visionary Software Consulting, Inc.
http://www.vscrm.com
971-327-6944



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