marcwinder
Tue May 15 08:13:01 CDT 2007
Kris,
For the most part this worked. After following all the steps and adding the
Registry entries I started receiving a different error message: "Invalid
Visibility Modification Access". After following the Resolution steps for
that issue I still could not get it to work.
However, once I checked the "Attempt direct delivery before sending to Smart
Host" checkbox for the Virtual SMTP Properties it started working.
I'm not sure if this is the best method but it works so I'm going to run
with it for now.
Thanks for your help!
Marc
"Kris Rhodes" wrote:
> On May 9, 10:38 am, "Scott Moore: JourneyTEAM - EASI"
> <scottymo...@gmail.com> wrote:
> > On May 8, 1:50 pm, marc_winder <marcwin...@discussions.microsoft.com>
> > wrote:
> >
> > > I'm not sure when this problem started but we can send emails, via CRM 3.0,
> > > to users within the company but when we try to send them to anyone outside
> > > the company they are rejected and the message looks like this:
> >
> > > Your message did not reach some or all of the intended recipients.
> >
> > > Subject: test 4 CRM:00020003
> > > Sent: 5/8/2007 2:10 PM
> >
> > > The following recipient(s) could not be reached:
> >
> > > usern...@gmail.com on 5/8/2007 2:10 PM
> > > You do not have permission to send to this recipient. For
> > > assistance, contact your system administrator.
> > > <servername.domain #5.7.1 smtp;550 5.7.1 Unable to relay for
> > > usern...@gmail.com>
> >
> > > Obviously that is a test email but no matter which one of our sales reps
> > > sends an email they all get kicked back if the recipient is outside our
> > > organization.
> >
> > > Any ideas on where to start?
> >
> > How many receipient addresses have you tested? Have you checked to be
> > sure that your org has not been blacklisted?
> >
> > Scott Moorewww.easiintl.com- Hide quoted text -
> >
> > - Show quoted text -
>
> 99 times out of 100 the reason for not being able to send mail
> externally from CRM is the Mail server has not been set up correctly.
> You can actually do this without repairing or reinstalling CRM by
> editing the registry.
>
>
http://support.microsoft.com/kb/906471
>
> This would be most easily sorted out if it had never worked since you
> had installed it. CRM searches for the exchange server on the local
> machine 7by default, so if the exchange server is a different machine
> email won't work until you have it set up.
>
> Another hint in the error message that says it may be your Exchange
> server is not set up for relaying messages is that it says in the
> error, "Unable to relay for usern...@gmail.com". You should ensure
> that relaying is set up on your Exchange server by following the
> following steps:
>
> 1. Open IIS Manager
> 2. Right click on SMTP server
> 3. Click on the Access Tab - Then Click on Relay
> 4. Add in your Exchange Servers
>
> Also worthwhile investigating is what your current settings are in the
> registry. For most cases, SMTPAuthenticate is set in the registry as
> requiring authentification of some sort. While you may have to talk
> to someone about it to verify whether or not it can be set to
> anonymous or not, I've never personally gotten it working on anything
> other than anonymous access (SMTPAuthenticate = 0). Most of the other
> settings don't need to be touched, other than possibly the server
> used.
>
> I hope one of the above things will help solve your problem. This is
> my usual blunt-instrument, one solution fixes all problems with CRM
> Exchange Mail Server. It'd be great if you can contact me on rhodeskc
> at gmail dot com if this works for you.
>
> Regards,
>
> Kris Rhodes
> ----
> MS CRM Certified (Installation & Configuration, Customisation)
> CRM 3.0/VB.NET 1.1 Developer
> Quantum Business Technology
> Perth West Australia
> Blog:
http://rhodeskc.wordpress.com
>
> This information is intended to be advice and advice only.
>
>