Erik
Thu Dec 08 15:57:48 CST 2005
Our support emails are delivered to a Support queue.
Is this queue you will see that a new email activity has been added to the
queue. You can then decide to assign the email to the work queue of a user,
accept the email yourself (assign it to your workqueue) or delete it from
the queue.
The deletion will NOT remove the actual email activity, but only if done
from the queue, not from within the activity.
This way you can monitor incoming emails centrally. You can exactly see what
emails are new (all the not assigned ones).
I hope this helps.
--
Erik van Hoof
CWR Mobility
Check our weblog at:
http://www.cwrmobility.com/weblog
"sangling" <sangling@discussions.microsoft.com> wrote in message
news:BD8CFB1C-A64A-4D6B-8C86-C78CBF7AADB3@microsoft.com...
> We are in the process of implimenting CRM with our company. Presently all
> emnail that arrive from a catch-all email, support@ourdomain.com, appears
> under the Activities section but they are listed with the status Completed
> by
> default,
>
> The person responsible for setting up CRM tell me that this is correct but
> it would seem to me that it's very difficult to know which emails should
> be
> actioned and which have already be dealt with.
>
> Any help so that or info that I can give back to my IT department would be
> very helpful.
>
> We are using CRM v1.2.3297.0