Alexandra
Tue Jan 25 10:17:05 CST 2005
I just found another patch to apply to the Outlook Client... Not the one you
said, that I believe It must be installed in the Exchange server...
I just need that internal emails arrive to the CRM platform... I even create
a queue and the result is the same... the internal emails doesn't arrive....
I read this:
"
The router works by interrogating inbound SMPT traffic to the Exchange
server. The router needs to be installed on whatever machine servers as your
SMTP gateway.
Note E-mail sent between users on the same Exchange 2000 or Exchange 2003
system (intranet e-mail) will be processed by the Router only if it is sent
from a Microsoft CRM client.
"
Looks like I can not receive any internal emails in my queue or crm web
client... :(
How can I use, this software in a HELP DESK enviroment???
Thanks for your help.
"John O'Donnell" wrote:
> if you apply the outlook performance patches on
> support.microsoft.com/downloads the email will appear in the activity
> history of crm
>
> --
> John O'Donnell
> Microsoft CRM MVP
>
http://www.mscrmfaq.us
>
>
> "Alexandra" <Alexandra@discussions.microsoft.com> wrote in message
> news:11F5B975-815C-46B9-985A-D06D020AEAD4@microsoft.com...
> > The clients in this case are people working inside the same organization
> > (using the same exchange) and when they opened a case the main
> comunication
> > between Help desk and them is by email. But those emails are arriving to
> > OUTLOOK and NOT to the CRM!! How can we change that?? We want to relate
> those
> > emails to the correct case.
> > The actual process is:
> > 1. The request arrive by email to Outlook. Help Desk open a case and
> attach
> > the email to it.
> > 2. Help Desk send an email (from CRM) to the user with indications...
> > 3. The user responde and send other email... (we are loosing this email in
> > the CRM platform)
> >
> > Any help?? or Ideas???
> >
>
>
>