We are setting up CRM 1.2 in a mixed NT4 (Exchange 5.5) and AD (Exchange
2003) environment. I need a little help setting up the email routing.
I set it up according to scenario 2 (page 72 of the Implementation Guide)
which involves a separate subdomain for the CRM Exchange server.
Here is the behavior as indicated on page 75:
In each of these scenarios, Microsoft CRM users and queues send messages
from the Exchange 2000 or Exchange 2003 server by using the Microsoft CRM
subdomain (user@crm.adventure-works.com). Replies to these messages are
handled in one of two ways:
* If the reply message is to a Microsoft CRM user, the message is forwarded
to the Exchange 5.5 organization and appears in the Microsoft CRM user's
Exchange 5.5 mailbox. Because the Microsoft CRM user is not an Active
Directory user, no Microsoft CRM e-mail activity event will be created on the
Microsoft CRM server by the Router.
* If the reply message is to a Microsoft CRM queue, the message is accepted
by Exchange 2000 or Exchange 2003 and delivered to the mailbox of the
Microsoft CRM queue on Exchange 2000 or Exchange 2003. An e-mail event is
posted to the Microsoft CRM server by the Router.
Is there any way to have the best of both worlds and allow replies to users
appear as email events and also route back to the Exchange 5.5 server?
What we don't want is to have the CRM users be forced to check two
mailboxes: their primary Exch 5.5 and the new Exch 2003.
If not, is it common practice to set up all users as queues in this type of
coexistence setup?
Thanks in advance!!