Email routed to CRM Queue

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- Previous
  - 1
    - v3 Toolbar won't go away Hello, I have a very strange problem. I have just completed an upgrade from v3 to v4. All is well in most cases; however for one user....the v3.0 tool bar will not go away. When installing v4 client, there is no prompt for an upgrade, so it would appear the installer cannot see it, v4 Installs and shows the v3 toolbar which is greyed out 7 the configure Outlook button. It goes through the configuration screens but when you then open Outlook at the end, the grey v3 tool bar is still there & no v4! I have tried reinstalling & uninstalling v3 but that makes no difference. We are running Office 2003 on XP pro. If anyone has any ideas, I would be most grateful to hear them. Many thanks James Tag: Email routed to CRM Queue Tag: 103047
  - 2
    - Offline cannot view records not owned by me. I am testing CRM 4.0 right now. I have a test server where I deployed our CRM 3.0 environment then ran an upgrade to 4.0. I have an offfline client installed on a laptop. When I go offline, and go to a custom entity that I have set up to sync, it gives me an error when I try to open a record that is not owned by me. It is a generic error with no info but in the event log I see event ID 1309. Inside the message I see: Exception message: The 'RetrievePrincipalAccess' method does not support entities of type 'new_designerpoints' on the client But I am set as the Owner of the record, it works fine. This seems to happen with all my custom entities. I am a System Administrator on CRM so I should have access. What could be causing this? Here is the full message from the event log: Event Type: Warning Event Source: ASP.NET 2.0.50727.0 Event Category: Web Event Event ID: 1309 Date: 7/24/2008 Time: 10:03:07 AM User: N/A Computer: SALES06 Description: Event code: 3005 Event message: An unhandled exception has occurred. Event time: 7/24/2008 10:03:07 AM Event time (UTC): 7/24/2008 2:03:07 PM Event ID: f9f94430cf1a46368adbae1ba1a8929d Event sequence: 485 Event occurrence: 4 Event detail code: 0 Application information: Application domain: 2969a4aa-1-128613798679406400 Trust level: Full Application Virtual Path: / Application Path: C:\Program Files\Microsoft Dynamics CRM\Client\res\web\ Machine name: SALES06 Process information: Process ID: 3512 Process name: Microsoft.Crm.Application.Hoster.exe Account name: domain\user Exception information: Exception type: CrmException Exception message: The 'RetrievePrincipalAccess' method does not support entities of type 'new_designerpoints' on the client Request information: Request URL: http://127.0.0.1:2525/userdefined/edit.aspx?id={39F77995-929F-DB11-8A75-0016353B1DED}&etc=10007 Request path: /userdefined/edit.aspx User host address: 127.0.0.1 User: Is authenticated: False Authentication Type: Thread account name: domain\user Thread information: Thread ID: 15 Thread account name: domain\user Is impersonating: False Stack trace: at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.ExecuteInternal() at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute() at Microsoft.Crm.Application.Platform.DataSource.RetrievePrincipalAccess(Guid entityId, String entityName) at Microsoft.Crm.Security.PrivilegeCheck.Execute(IUser user, Entity entity) at Microsoft.Crm.Security.PrivilegeCheckFactory.CreatePrivilegeCheck(IUser user, Entity entity) at Microsoft.Crm.Application.Forms.EndUserForm.RetrieveDataParams() at Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formType) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) at Microsoft.Crm.Application.Pages.UserDefined.DetailPage.ConfigureForm() at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Custom event details: For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Tag: Email routed to CRM Queue Tag: 103045
  - 3
    - Users are missing their roles into CRM Does anyone know if it's possible an user miss its role into CRM without the Administrator remove it manually? It's not all user just a few ones. Tag: Email routed to CRM Queue Tag: 103040
  - 4
    - Affiliated View What does this entity view return? I was thinking it would return (for example) all opportunities that are attached to the accounts that are setup as "related" to a master account (via Relationships). We've setup relationships between accounts, and would like to see all the opportunities down that chain. Any suggestions how to make that work? Tag: Email routed to CRM Queue Tag: 103039
  - 5
    - Setting an integer to null I have a check box on a form that shows YES or NO when displayed as a column in that forms view(s). I'd like it to show YES, but in the case of NO I'd like it to be null. I've tried using the OnChange event for that field and the OnSave event for the form to test if it is not 1 and if so set the DataValue = null. When I go back to the view it still says No. Any advice how to make this work? Tag: Email routed to CRM Queue Tag: 103035
  - 6
    - Default organization not default Hey, I changed my default organization of CRM. However when opening the default server URL. Still the old default organization is opened. Resetting IIS, clearing the Internet Explorer cache en even rebooting the server does not help. Does someone have more ideas?? Thx. Mirella Tag: Email routed to CRM Queue Tag: 103034
  - 7
    - Moving data from Production to Development Hi, We have four different environments, all are CRM 3.0 deployments, production has real time data. We want to move the data from production to Test environment. For that i have taken the back up of production and restored on existing databases of Test env. Restoration was fine, i have changed the sqlaccess groups to point to the Test env. The data looks like fine, some users are able to login and for some users it says, " Microsoft CRM could not log you on the system. Make sure your user record is enabled and that you have been assigned atleast one security role. When i check it up in the DB my record shows as administrator role. What is going wrong here. Pls help me out. Regards Jeevan Tag: Email routed to CRM Queue Tag: 103033
  - 8
    - Workflow will not resume after a wait-condition Hallo! We have an issue with some workflows. The problem is that *sometimes* after a workflow has entered a wait-condition, it will not resume afterwards. That is even though the wait-condition has been met. We have tried to wait for days, but the only way to get it going is to press the workflow's resume button. Then it will continue as it should. Is this some kind of a bug? Are there any way to resolve this problem? The workflows are standard workflows with no custom made code. We are using the danish base version of CRM 4.0 Best regards, Henrik Tag: Email routed to CRM Queue Tag: 103026
  - 9
    - Autopopulate Case Resolution Dialog Box Hi We are aware that we cannot populate the 'Case Resolution Dialog Box' so we have created custom attributes named 'Resolution' , 'Description' and 'Resolved' and inserted these fields on the Case form. We would not like to remove the Case Resolution record or button from CRM however we would like the fields on the 'Case Resolution Dialog Box' to be autopopulated with the information that was captured on the Case form. I attempted to do this using a workflow rule which of course did not work. Is there a supported way that we can achieve this bit of functionality?\ This is quite an urgent requirement and I would really appreciate any advice or suggestions. Many Thanks Mark Tag: Email routed to CRM Queue Tag: 103020
  - 10
    - Lookup equals null - Jscript Hi I need help with a simple bit of Jscript. I need to hide a tab when a person opens the service actvity form and the 'Service' lookup does not contain data. I used the Onload event and the following bit of script: { if (crmForm.all.serviceid.DataValue[0].name == null) crmForm.all.tab1Tab.style.display = 'none'; } crmForm.all.serviceid.FireOnChange(); This does not seem to work properly. I think there is a problem with the ==null part of the script. The OnChange event works fine and is: if (crmForm.all.serviceid.DataValue[0].name== 'Support') crmForm.all.tab1Tab.style.display = 'none'; if (crmForm.all.serviceid.DataValue[0].name == 'Repairs') crmForm.all.tab1Tab.style.display = 'none'; if (crmForm.all.serviceid.DataValue[0].name == 'Service Level Agreement') crmForm.all.tab1Tab.style.display = 'none'; if (crmForm.all.serviceid.DataValue[0].name== 'Audit') crmForm.all.tab1Tab.style.display = 'none'; if (crmForm.all.serviceid.DataValue[0].name == 'Maintenance') crmForm.all.tab1Tab.style.display = 'inline'; I would really appreciate assistance with regards to this. Many Thanks Mark Tag: Email routed to CRM Queue Tag: 103019
  - 11
    - Problem importing organization into new server Hey, I have been given a SQL backup of a clients new CRM system to build into my own dev environment. I have CRM 4 Server installed, and it is running my new organisationt. I have run the Import Organisation routine and I can see my new (empty) organisation as the default organisation and also see the one I want to restore. The problem is that I cannot see how to select the organisation that I want to restore. I have set it to default, I have even tried disabling and deleting the newly installed (empty) organisation.. But I still can't get the clients database to load up. I get the following ASP.NET error: ---------------------------------------------------------------------------- Server Error in '/' Application. The SELECT permission was denied on the object 'BuildVersion', database 'Refine_MSCRM', schema 'dbo'. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Data.SqlClient.SqlException: The SELECT permission was denied on the object 'BuildVersion', database 'Refine_MSCRM', schema 'dbo'. ---------------------------------------------------------------------------- Has anyone got any tips for me to look at? Thanks Mark Tag: Email routed to CRM Queue Tag: 103018
  - 12
    - How to set default time zone used? Hi, I found several issues with the timezone in the forum and in our office :-) I would like to fix the following: When users to change there work time the "default" timezone is set to their profile, which causes several problems. Isn't it possible to set the "default" time zone used on EVERYTHING, - so when a new user is created, working time is changed,.... it always preselectes the timezone generally wanted. I guess there is a way and I hope there is someone outthere who knows it and tells us :-) best regards for helping with this annoying thing Antonio Tag: Email routed to CRM Queue Tag: 103014
  - 13
    - Buy/sell/trade your used stuff and promote your small business to Buy/sell/trade your used stuff and promote your small business to others in your area I created a NEW forum just for people to buy or sell or trade their used stuff such as: video games, cars, books, chairs, lamps, sports equipment, electronics, and many more Its a simple and easy way to let everyone know what stuff you got for sale....and its free to join http://www.yansbb.com/ Tag: Email routed to CRM Queue Tag: 103012
  - 14
    - Is it possible to use CRM as a scheduler for a Doctor office Does any one have experience with this? Can appointments and fees be setup and tracked? Just querying for a client. thanks -- George Adrian Tag: Email routed to CRM Queue Tag: 103009
  - 15
    - Price lists don't show up on Opportunity form I have a product catalog set up with two products, each of which is Active, and each of which is also a Price List Item in a Price List that is Active. but no matter what I do, when I create a new Opportunity record and try to select the Price list so users can do product pricing on the opportunity, the price list never shows up (no price list ever shows up). I've done this lots of times on other CRM deployments, but I can't get price lists to show up in my production environment. Has anybody ever seen this kind of problem? Any ideas on things to try? Thanks in advance! Richard Tag: Email routed to CRM Queue Tag: 103008
  - 16
    - Saving is slow Hello, I have one user that anytime she presses the save button it can take up to two minutes for her to get back control of CRM. This happens on Invoices, Contracts, Addresses, anything. While she is waiting to get control back the cpu is showing as 1%-2% usage in task manager. Since it is only happening to her and none of my other users I am assuming it is a problem on her computer, maybe an IE setting but I can't seem to find what the problem is. I have disabled Antivirus, AntiSpam and all non-essential services via msconfig with no luck at all. Has anyone else experienced something like this? thanks, Mike Tag: Email routed to CRM Queue Tag: 103004
  - 17
    - Debugging Custom Workflow Activities Hi All, I'm new to working with workflows. I wrote the below workflow activity library. namespace sitatest { [CrmWorkflowActivity("CreateCustomActivity")] public sealed partial class CreateCustomActivity: Activity { protected override ActivityExecutionStatus Execute(ActivityExecutionContext executionContext) { MessageBox.Show("in Workflow"); IContextService contextService = (IContextService)executionContext.GetService(typeof(IContextService)); IWorkflowContext context = contextService.Context; ICrmService crmService = context.CreateCrmService(); Guid invoiceId = context.PrimaryEntityId; String name = context.PrimaryEntityName; ColumnSet cSet = new ColumnSet(new string[] { "name" }); BusinessEntity entity = crmService.Retrieve(name, invoiceId, cSet); String invoiceXML = entity.ToString(); FileStream file = new FileStream("C:\\invoice.txt", FileMode.Create, FileAccess.Write); StreamWriter sw = new StreamWriter(file); sw.Write(invoiceXML); //convertToPdf(invoiceXML); return ActivityExecutionStatus.Closed; } } } In the CRM, I created a workflow and added the above activity as the first step. I also set it up so that it should get triggered if a new account is created. I published this workflow. For some reason, when I create a new account, nothing happens. I have no clue to debug or know what's happening. Also, I double-clicked the newly created account and tried to execute the workflow manually but still the workflow doesn't seem to trigger. I read articles on how to debug workflows. They talk about attaching the workflow to an instance of workflow process. I went into the visual studio and there are no running workflow instances. Thus, I'm stuck at this point. Please help! Thanks in advance, Madhu. Tag: Email routed to CRM Queue Tag: 103003
  - 18
    - Creating Letter Activities using workflow Hello, I have been trying to create a process using workflow rules where certain events will trigger a rule to create a letter activity. So far, I have had limited success. Some rules seem to work fine and some will be inconsistent in that they will either fire when they are supposed to or they won't. Most of the rules I have tried are based on a change of status to trigger them. For example, I have several rules that are supposed to create a letter activity when the opportunity's status is changed to "Won" When I look in Workflow Monitor, I can see the rules running and in some cases finish and they look like they have completed ok, but no letter activity can be found. Any help I could get on this would be appreciated. I have been working on this for months and every time I think I have them working properly, something else seems to go wrong. Thanks , Jason Tag: Email routed to CRM Queue Tag: 102996
  - 19
    - Modify the amount of tracked records in Outlook Client Does anyone know of a way to modify the amount of records that are remembered when tracking items in the CRM4 Outllok 2007 client? Right now it remembers the last 8 records, I believe. Thanks, Tag: Email routed to CRM Queue Tag: 102995
  - 20
    - Bulk Email to Closed Leads (MS CRM 3.0) I am not sure if I am loosing my mind or if this really isn't possible. I need to send an email to 250 of my closed leads. I created a marketing list of the leads and a quick campaign for the email but all emails failed with an error something about being blocked by the bulk email. I spot checked the lead's preferences and they all allow bulk email. Do I need to reactivate these leads to do this since you can't create an activity for a closed lead? If so, does anyone have any ideas on how to do this easily? Tag: Email routed to CRM Queue Tag: 102992
  - 21
    - CRM Cannot Go Online -- Button Doesn't Work CRM Go-Onlie Button Doesn't Work . I have a client whose go-online button doesnt' work. We are running CRM 3.0 on Rollup 1 and service pack 2 with Office 2003. We do have an exchange server 2007. Thank you, Tishaa Tag: Email routed to CRM Queue Tag: 102987
  - 22
    - www.nikeadishoes.com because our company open no long time,and we have some pro in deals with oredr please make you new order to us ,i think we will have a good beginning !! Our website: www.nikeadishoes.com Choose your favorite products please trust us ,have a good beginning You can look at our Web site. If the products have taken the following product codes put, the size of shoes tell us, we help you identify the newspaper give you a price, because we are now in the development of new customers, so the price is very favourable, We hope that with you because of the long-term cooperation ... ... Email:fnnv235@yahoo.com.cn MSN:fnnv-235@hotmail.com shoes-ec@hotmail.com Tag: Email routed to CRM Queue Tag: 102976
  - 23
    - Enforce No of Characters using Jscript Hi I need a solution to what may seem like a simple bit of Jscript. We would like to enforce that our staff insert a minimum number of characters in a certain field. I assume my script would look like: if (crmForm.all.new_description.DataValue >50) alert ('Please insert a sufficient description') The alert works well. I just need to know how to enforce the minimum number of 50 characters for the field. Guess there is a bit of Jscript for (Characters) that I am missing. Please assist Many Thanks Mark Tag: Email routed to CRM Queue Tag: 102971
  - 24
    - Language Propagating error when synchronizing crm Hi Installed Microsoft Dynmaics CRM 4.0 for Outlook. When I launch outlook, the status goes all the way to "Propagating language setting" and hangs there for about 10-15 minutes. It eventually crashes and exits. "Microsoft CRM Web Service Hoster has encountered a problem and needs to close. We are sorry for the inconvenience." Can some one please help me. If i change the user's role to system admin it works. I have made sure the standard user role has language settings all green. would really appreciate some help cheers Snow White Tag: Email routed to CRM Queue Tag: 102969
  - 25
    - This is not a valid customization file Hello all I have a lot of customizations that I need to export to anothr server, but whenever I export and then tryo to import the upload of the xml file failes with this valid customization file error. I cannot seem to find what is wrong. I have anabled tracing on the server and the logs aren't coming up with anything and I have no idea what change I have made could be causing this problem as everything seems to work fine. Does anyone have any ideas as to how I can move forward? TIA Saira Tag: Email routed to CRM Queue Tag: 102968
- Next
  - 1
    - Problem with onClick on Menu Item in CRM 3.0 (and 4.0?) Hi... I'm trying to catch a click on a menu item with the following code: var menuApplyrule = document.getElementById('_MIonActionMenuClickapplyrule10001'); menuApplyrule.onClick = function() { alert("onClick!!") } I have also tried with document.getElementById('_MIonActionMenuClickapplyrule10001').onclick = function() .... and so on The code is included in the onLoad event on the CRM Form. But it does'nt work! How do I catch a click on a menu item in CRM? Tag: Email routed to CRM Queue Tag: 102960
  - 2
    - Fetch the query in the report Dear Friends, Do we get any technical or functional information regarding the system generated reports. I've one more doubt in MS CRM 3.0, when we create account and Opportunity entities in the system, it automatically creates the reports like Account Distribution and Account Overview, actually I want that which query is getting executed in the report. If anyone have acheive this please help me if possible. With Regards, Jeetu T. Tag: Email routed to CRM Queue Tag: 102959
  - 3
    - Workflow We are located in montreal and we have to support 2 language, french and english. We use Queue to receive email form customer requesting support. I want to have CRM email back the customer with an email that let him know that we receive is request. That part is easy and I know how to do it. Here is my problem, I want to send french email to french customer and english email to english customer. If the customer is not in CRM the default will be french. Mainly contact will sent us support request by email. So at that point I add an attribute to the contact form. I named it PreferedContactLanguage and set it to pick list english and french. In the work flow, I create the following rule If E-mail: to equals [supportqueue], then: If regarding (Contact):PreferedContactLanguage equals [english], Then Send email : Create new message in english Otherwise, if regarding (Contact):PreferedContactLanguage equals [French], then: Send email : Create new message in french Otherwise: Send email : Create new message default. That workflow rule actually send the default message, it dosent seam to be able to look for preferedcontactlanguage. The external email address I use to test is linked to a contact in my CRM Is this is a possible customization. If I can find a way to have this working, will be great, I will be able to automate the outgoing communication language. Please help me in the right direction Thank Tag: Email routed to CRM Queue Tag: 102958
  - 4
    - responses to CRM generated emails Hi there We are generating emails from within MS CRM 3.0, using activities, which allows our users to fill in business required fields, prior to sending the email. This works fine. However, when replies are sent to these emails and are tracked into the CRM, they automatically go into History. As a result none of the business required fields are filled in and because they are sitting in History, we cannot "reactivate" the activity to amend the fields. Is there a way of preventing these replied emails from going directly into History, so we can amend the fields within the activities or is this just the way CRM 3.0 handles the replies to CRM generated emails (or in fact, non CRM generated emails in general that are to be "tracked" in the CRM.) -- Cheers Sue Tag: Email routed to CRM Queue Tag: 102957
  - 5
    - Security of SRS Reports If browser access is granted in SRS based on the ReportingGroup {GUID} domain group, how can you limit users of one organization to only see reports for their org (since all orgs share the same ReportingGroup domain group)? Why doesn't each org get its own domain security groups? Tag: Email routed to CRM Queue Tag: 102954
  - 6
    - Advanced Find & View - how to add columns from the 2nd or 3rd enti Hi, Scenario: Create an advanced find to save as a view. 3 entities involved - Contacts and two custom entities. They are related. Build the advanced find ok, but can't edit the columns view to include data from entity 2 and 3, only from contacts entity. Is it possible to add those columns? if so, how? Tag: Email routed to CRM Queue Tag: 102952
  - 7
    - McAfee slows CRM response time - what to do? McAfee seems to slow down CRM response time considerably. 30-45 seconds to load a page. We've disabled scriptscan. What else can be done to configure this? McAfee 8.5.... or 8.0 Seems it has on access scan of the IE Temp folders and it slows it down. Tag: Email routed to CRM Queue Tag: 102951
  - 8
    - CRM 3.0 and Outlook2003 Hi Guys: Someone can help me to fix this problem? A couple days ago, the CRM's botton which being addin to the outlook is not working, and error messages are shown up when outlook is starting up: "(There is a problem communicating with the Microsoft CRM server ...... An error occurred loading Microsoft CRM functionality. Try restarting Microsoft Outlook. Contact your system administrator if errors persist......)" . The web-accessing for CRM is working. How can I fix this problem? Thanks a lot for your help. Tag: Email routed to CRM Queue Tag: 102947
  - 9
    - CRM Knowledge Base Articles Can you move the CRM knowledge base articles from one CRM database to another? The old CRM database can only be accessed by SQL Management Studio. Tag: Email routed to CRM Queue Tag: 102946
  - 10
    - Remove contacts from marketing lists Hello, I'm somewhat dazzled for I thought I could solve a 'problem' with three clicks and now am searching/googleing for half an hour. I'm searching for the right click to grant security roles the permission to remove accounts/contacts from a marketing list. Could someone push me the right way, please? - Jens Tag: Email routed to CRM Queue Tag: 102941
  - 11
    - Can I separate data out of a single instance of CRM Online? We have a group of separate organizations/companies that work together in a number of instances, and a "sales/management consultant," for lack of a better, non-proprietary way to describe the position, works with the sales teams at each of these organizations. He would like to pilot a CRM program with these organizations by using CRM Online. One easy way to set up this would be to have each organization/company represented by a business unit in CRM which the consultant can oversee. The concern, however, is whether or not the data for one of these business units/companies could be separated out from the others if they decide to start using CRM on premise. Is this possible? David Tag: Email routed to CRM Queue Tag: 102939
  - 12
    - Reslove Case Dialog Box Hi Is there any way to edit the resolve case dialog box? I know the editing of this dialog box is not possible in CRM 3.0. Is this the same for CRM 4.0. I want to make the description business required and include a new attribute. Is this possible in a supported way? Many Thanks Mark Tag: Email routed to CRM Queue Tag: 102923
  - 13
    - Data Migration Manager - contact to account association Hi, Really basic question. If I have an account and contact association where AccountName - CompanyA AccountID - 123 ContactName - Bloggs AccountID - 123 Do I map parentcustomer (contact object) to accountID on the account object to link the records together. Doesn't seem to be working so far. Thanks for any help! Tag: Email routed to CRM Queue Tag: 102918
  - 14
    - How can I send email only to the owner when a case is opened? I want to send email only to the owner when a case is opened. How can I do this? Tag: Email routed to CRM Queue Tag: 102914
  - 15
    - Order Name J Script Hi I want to automatically populate the order name to customer name + date. This is the script I have but it shows the dayand time etc. I want to format the date such that it is dd-mm-yy format. How do i go about this please? var lookupItem = new Array; lookupItem = crmForm.all.customerid.DataValue; var d = new Date(); if (lookupItem[0] != null) { crmForm.all.name.DataValue = lookupItem[0].name +" : " + d; } Tag: Email routed to CRM Queue Tag: 102913
  - 16
    - Changing the Owner of a sales order, resets all previous notes If I change the owner of a Sales Order, the time/date field of all the notes previously created against order will be changed to the time and date on which I changed the owner of the Sales Order. Is this by design? Can we make a change to stop this from occuring, as we in effect then loose any historical communication against the order from the time of this change.. Appreciate the assistance, Tag: Email routed to CRM Queue Tag: 102911
  - 17
    - Can't track certain Outlook Contacts Hi, For one of my users (crm 3.0 - Outlook 2003), the 'Track in CRM' button does not appear for certain contacts. About 2/3s of the contacts are fine. I thought it might be contacts created in the Blackberry then sync'd to Outlook but that doesn't appear to be the case. I'm still working on finding a pattern, unfortunately this user is travelling a lot so it's hard for me to sit down with her and see what she's doing. I thought maybe someone may have had a similar experience. Tag: Email routed to CRM Queue Tag: 102910
  - 18
    - outlook client startup security issue After doing an 3.0 to 4.0 upgrade last tuesday. 2 of our users who use the outlook client are getting an 'the logged-on user does not have appropriate security permissions to view these records or perform the specifiec action....' when they start up outlook. They are members of the same roles as our other 10 users who's outlook clients work fine. Anyone have any ideas? Tag: Email routed to CRM Queue Tag: 102909
  - 19
    - CRM 3.0 / Marketing / Unsubscribe Hi all! I would like to know if someone could let me know if when a user click on unsubscribe (after receive a message from my marketing list) it will removed automatically or if the only way to do this is remove manually? Tag: Email routed to CRM Queue Tag: 102907
  - 20
    - Anyone know how to rename CRM 4.0 Database Server? I've managed to do this once, but all I get now is a generic message: An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) Any help is greatly appreciated. Thanks, Adam Tag: Email routed to CRM Queue Tag: 102904
  - 21
    - Moving from 3.0 to 4.0 - episode ll Hi based on Rob Mottrams and Patrick Verbeeten earlier answers to my postings - I now have the following plan; 1) From the production enviroment copy the databases (MSCRM and METABASE) to the test enviroment and restore them there on that 32 bit SQL server. 2) Run the CRM 4.0 installation on top of the CRM 3.0 installation in the test enviroment - (that way database, workflows etc. gets upgraded) the 4.0 install process also creates the MSCRM_config database. 3) Then move the upgraded databases (MSCRM, METABASE and MSCRM_config) back in production and restore them there. 4) Install CRM 4.0 on the new x64 bit servers and point during the installation to the upgraded databases. that should do the job - or? thx for any feedback! Tag: Email routed to CRM Queue Tag: 102900
  - 22
    - an error appeared when some one trying to save any thing on CRM 3. Hi All, we have CRM 3.0 installed in our network, resentlly users start suffering from an error appeared when saving any kind of data on CRM web client, the fact that dtat are not saved as well. I checked logs on CRM server, and I noted that there are a lot of c360 events in event viewr, and am not sure about another event related to kerberos error if it's affecting CRM or not? any one can advice please?? MSN Tag: Email routed to CRM Queue Tag: 102895
  - 23
    - Import contacts from TXT Hi, using the CRM V4 import function I want to import contacts into CRM. Following the context from my source txt file: Anrede, Vorname, Name Herrn,Josef,Banz Frau,Rita,Birrer Herrn,Walter,Brunner An,Andreas und Madeleine,Burkhardt In the CRM import grid I refresh the data but the state does not change. What do I have to do to start the import? Christian Tag: Email routed to CRM Queue Tag: 102889
  - 24
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Hello,
I wanted to find instructions for setting up a queue to receive email both
internally and externally. I set this up before a couple of years ago but
not able to locate the instructions. For example, we setup a queue called
support. We setup an email called support@domain.com that is assigned to
that queue. and where we want email to automatically be routed to. I recall
there are some setup steps on the mailbox that needs to happen.

Thanks for the help!

RE: Email routed to CRM Queue by Shikhar

Shikhar
Tue Jul 29 11:21:01 CDT 2008

Did you found the steps? If so, can you please share?

"MDV1457" wrote:

> Hello,
> I wanted to find instructions for setting up a queue to receive email both
> internally and externally. I set this up before a couple of years ago but
> not able to locate the instructions. For example, we setup a queue called
> support. We setup an email called support@domain.com that is assigned to
> that queue. and where we want email to automatically be routed to. I recall
> there are some setup steps on the mailbox that needs to happen.
>
> Thanks for the help!

RE: Email routed to CRM Queue by MDV1457

MDV1457
Tue Jul 29 11:27:03 CDT 2008

Unfortunately, I have had no responses as of yet. I will post if I come
across them.

"Shikhar" wrote:

> Did you found the steps? If so, can you please share?
>
> "MDV1457" wrote:
>
> > Hello,
> > I wanted to find instructions for setting up a queue to receive email both
> > internally and externally. I set this up before a couple of years ago but
> > not able to locate the instructions. For example, we setup a queue called
> > support. We setup an email called support@domain.com that is assigned to
> > that queue. and where we want email to automatically be routed to. I recall
> > there are some setup steps on the mailbox that needs to happen.
> >
> > Thanks for the help!