Email from Workflow

Hello,
We have a set of rules running to email an appropriate sales person when an
opportunity status is changed to "won" and meets the following criteria:

"When opportunity Status is changed
if
Opportunity.Status = Won
Opportunity.Express Commercial Account = Yes
Opportunity. Commericial Product not null
then
if
Opportunity.Sales Rep contain allen
then
Email To:Allen,Bill,:Subject: Express Commercial Account - **Pricing
Completed**, Please Follow-up
end if
end if"

Recently, the rules have stopped sending the email, even though the
opportunity should trigger it. I have stopped and started the rule, restarted
CRM bulk email service and tried duplicating the rule and none of this has
helped. I have also run a platform trace and cannot see any obvious errors
when re creating the problem. The rule was running fine a month ago. The
other rules that send email seem to be working fine.
Any suggestions?

Thanks,
Jason

FrankLee
Thu Sep 18 18:27:02 CDT 2008

I would try creating a new opportunity test workflow (manual trigger) with
just 1 step - email out to isolate the problem. Does this work?

Frank Lee, Microsoft Dynamics CRM MVP
http://www.workopia.com/Links.htm
http://microsoft-crm.spaces.live.com

"Jason" wrote:

> Hello,
> We have a set of rules running to email an appropriate sales person when an
> opportunity status is changed to "won" and meets the following criteria:
>
> "When opportunity Status is changed
> if
> Opportunity.Status = Won
> Opportunity.Express Commercial Account = Yes
> Opportunity. Commericial Product not null
> then
> if
> Opportunity.Sales Rep contain allen
> then
> Email To:Allen,Bill,:Subject: Express Commercial Account - **Pricing
> Completed**, Please Follow-up
> end if
> end if"
>
> Recently, the rules have stopped sending the email, even though the
> opportunity should trigger it. I have stopped and started the rule, restarted
> CRM bulk email service and tried duplicating the rule and none of this has
> helped. I have also run a platform trace and cannot see any obvious errors
> when re creating the problem. The rule was running fine a month ago. The
> other rules that send email seem to be working fine.
> Any suggestions?
>
> Thanks,
> Jason

LeonTribe
Sun Sep 21 06:18:43 CDT 2008

On Sep 19, 5:01=A0am, Jason <Ja...@discussions.microsoft.com> wrote:
> Hello,
> We have a set of rules running to email an appropriate sales person when =
an
> opportunity status is changed to "won" and meets the following criteria:
>
> "When opportunity Status is changed
> if
> =A0 Opportunity.Status =3D Won
> =A0 Opportunity.Express Commercial Account =3D Yes
> =A0 Opportunity. Commericial Product not null
> then
> =A0 =A0 if
> =A0 =A0 =A0 Opportunity.Sales Rep contain allen
> =A0 =A0 then
> =A0 =A0 =A0 =A0 Email To:Allen,Bill,:Subject: Express Commercial Account =
- **Pricing
> Completed**, Please Follow-up
> =A0 =A0 =A0end if
> =A0 end if"
>
> Recently, the rules have stopped sending the email, even though the
> opportunity should trigger it. I have stopped and started the rule, resta=
rted
> CRM bulk email service and tried duplicating the rule and none of this ha=
s
> helped. I have also run a platform trace and cannot see any obvious error=
s
> when re creating the problem. The rule was running fine a month ago. The
> other rules that send email seem to be working fine.
> Any suggestions?
>
> Thanks,
> Jason

Try also restarting the async service if you haven't already.

Leon Tribe

donchang
Tue Oct 21 10:05:33 CDT 2008

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Hi Jason,

Do you still need assistance on this post? Please let us know if you do.

"Kind regards,"
Don
Partner Newsgroup Support

======================================================
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======================================================
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======================================================
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\viewkind4\uc1\pard\f0\fs20 Hi Jason,
\par
\par Do you still need assistance on this post? Please let us know if you do.
\par
\par "Kind regards,"
\par Don
\par Partner Newsgroup Support
\par
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par "When responding to posts, please ""Reply to Group"" via your newsreader so that others may learn and benefit from this issue. "
\par ======================================================
\par "This posting is provided ""AS IS"" with no warranties, and confers no rights. "
\par ======================================================
\par
\par }
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